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Debit card

Replace your debit card

Replace your debit card

Is your debit card lost, stolen of swallowed by an ATM? You can request a replacement debit card yourself in the app of Internet Banking.

  • Open your app and select 'Cards'. Select your debit card and then choose 'Replace' to request a new debit card.
  • You can also request a replacement card in Internet Banking. Use the button below and log in using the QR-scanner with the app. 

Paying without a debit card

While you wait for your new debit card you might need to pay in a store in withdrawal cash. Here is how you can still pay:

Replace your debit card

Is your debit card lost, stolen of swallowed by an ATM? You can request a replacement debit card yourself in the app of Internet Banking.

  • Open your app and select 'Cards'. Select your debit card and then choose 'Replace' to request a new debit card.
  • You can also request a replacement card in Internet Banking. Use the button below and log in using the QR-scanner with the app. 

Paying without a debit card

While you wait for your new debit card you might need to pay in a store in withdrawal cash. Here is how you can still pay:

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