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Internet Banking troubleshooting


Log-in problems

  • You can't see the log-in button
  • Your PIN is blocked
  • You don't know how to log in
  • The e.dentifier or computer shows an error message

Other problems

  • Parts of the website are missing
  • You're getting an empty screen
  • Some of the buttons do not work
  • Internet Banking returns error messages

About e.dentifier software

You can use the e.dentifier directly, without needing software or a USB cable. If you want to use a USB cable anyway, download the business e.dentifier software.