My loan
View, repay and change your loan
View my loan
From the term to the next repayment date: find all you need to know about your loan on Internet Banking. Log in, click ‘Self service’ and find your loan under ‘Manage your products’ at the bottom of the page.
Extra redemptions
You can easily arrange additional redemptions yourself and it won’t cost you a thing. Simply transfer payments up to €50,000 using iDEAL. If you make an additional redemption, your loan term will shorten, but your monthly repayment amount won’t change. Additional redemptions don’t show up right away, but you’ll see them with your loan details within 3 working days.
Download redemption note
Need proof that you’ve repaid your loan? Your redemption notes are available on Internet Banking. Simply go to ‘Self service’ > ‘Manage your products' > click on your loan > go to 'Self service' and select 'Download redemption note'.
Borrowing more
If you want to borrow more, you can apply for a new loan. You will then use your new loan to repay your existing loan.
Good to know about your changing your loan
How to arrange additional redemptions
You can reduce your borrowings by making an extra redemption on your loan. This will mean your debt is lower and you’ll be done repaying it sooner. No extra charge is made for additional redemptions.
How to cancel your loan
Cancelling your loan won’t cost you anything extra and you can do it at any time. You do need to make sure you’ve fully repaid it first though. Simply go to Internet Banking to cancel it.
- Go to ‘Self service’.
- Select ‘Additional or full redemption’.
- Select ‘Full redemption’.
- Repay the outstanding amount using iDEAL.
Read more about fully repaying your loan
Once you’ve fully repaid your debt, we can cancel your loan. We’ll then also cancel the registration of your loan with the Dutch Credit Registration Office (BKR). BKR will retain your details for five years after that. Over this five-year period, other banks or official bodies will be able to see in your credit history that you had this loan.
If you don’t have an outstanding balance and your loan hasn’t yet been terminated, please call us on 0800 - 024 07 11 (free of charge).
Changing your direct debit
If you want your loan repayments to come out of a different account, just let us know.
Change your loan’s direct debit
Download your loan settlement statement (redemption note)
Need proof that you’ve repaid your loan? Your redemption notes are available on Internet Banking.
- Log in to Internet Banking.
- Click ‘Self service’ (at the top of your screen).
- Click your loan at the bottom. If you can’t see your loan, click ‘Show more products’.
- Click ‘Download redemption note’.
- Download your loan settlement statement as a pdf.
No Internet Banking access?
If you don’t have Internet Banking access, you can open a bank account. This will automatically give you access to Internet Banking.
Having trouble with repayments?
It’s sometimes tricky to make repayments on time, if you get a large bill you weren’t expecting, for instance, or your earnings are lowered. Read our tips to find out how to get your finances under control and make sure they stay that way. And if you’re still struggling, our debt assistance and budget coaching advisers would be happy to help.