Submit a complaint

If we are unable to resolve your complaint right away, our team of complaints experts will look at your complaint. Within 5 working days, they will send you confirmation with the following details:

• the dossier number
• the name of the person handling your complaint
• the date by which you will receive a response
• the number to call if you have any questions.

If, 8 weeks after submitting the complaint or 6 weeks after receiving our confirmation of receipt, you have not received a response that goes into the specifics of your complaint, you have a period of 1 year after you first submitted your complaint to take your complaint to Kifid.

In that case, you can lodge an appeal with us. Please write to us asking us to re-assess your complaint:

• In your letter, describe your complaint and state your name, address, telephone number, email address and your account number.
• Please enclose copies of any documents that may clarify or back up your complaint.
• Send your letter to the following address:
  ABN AMRO Bank N.V.
  Afd. Klachtenmanagement (HQ1125)
  Postbus 283
  1000 EA Amsterdam
  Netherlands

The Complaints Management department will confirm receipt of your appeal and let you know when you can expect a response.

1. The Complaints Management department will confirm receipt of your appeal and let you know when you can expect a response.
2. Your initial complaint and ABN AMRO’s response to it will then be analysed and assessed again.
3. You will receive a definitive response to your complaint. If you do not agree with this response, you can submit your complaint to Kifid.
   Click here to find out how, and what happens next.
   You can also take your complaint to the civil courts.