Your personal data
We handle your personal data with care
If you bank with us, we use your personal data, such as your name and your address, and also your IP address. It goes without saying that there are rules for handling personal data and we follow them. Below we explain how we do this.
Our privacy statement has changed
ABN AMRO's privacy statement has changed. Among other things, we now provide more examples making the privacy statement easier for you to understand. There is also a new video available for you that explains how we handle your personal data.
Watch the video about privacy
This short video explains how we process your personal data.
What information can I expect to find in the privacy statement?
ABN AMRO's privacy statement explains how we handle your personal data and who the privacy statement is intended for.
What is personal data?
The best-known forms of personal data are your name, address, email address, age and date of birth. Personal data also includes your bank account number, your phone number, your IP address and your citizen service number (BSN).
When do we use your personal data?
We may not request or use your personal data without good reason. We can only do this if we have a specific reason, such as entering into a contract with you.
Are you always required to give your consent?
Usually you are not required to do so. We use your data because we are required to do so by law and/or because this is necessary for the performance of the contract you have with us. It is also possible that we have - or a third party has - a legitimate interest. Sometimes it is necessary to ask for your consent, such as in the case of the use of facial recognition for identity verification, for example.
What do we use your personal data for?
We use your personal data for specific purposes, such as entering into a contract with you or carrying out statistical research. We also use your personal data to improve our products (for example by carrying out client surveys) and we use your personal data to send you tips and offers.
Who do we share your personal data with?
There are situations in which we need to provide your personal data to other parties. These are people or organisations that have an involvement of some kind in our services, such as supervisory authorities or the Dutch Tax and Customs Administration. If you transfer money to another bank, your personal data will also be used by that bank to process your payment instruction.
What messages will you receive from us?
If you are a customer with us, we will send you product messages and service messages. You will always receive these messages. We are also happy to send you marketing messages such as relevant tips and offers. Don't want this (any more)? Simply indicate that you do not wish to receive tips and offers.
ABN AMRO and the use of new technologies
Profiling is understood to mean the automated processing of personal data, in which we may analyse data on the basis of specific characteristics, such as personal preferences. We do this in order to combat fraud and detect unusual transactions, for example, and with a view to the bank's risk management, product development and client acceptance.
How do we ensure your personal data is secure?
We do everything we can to ensure your personal data is stored and used securely. As part of this, we invest in our systems, procedures and people.
ABN AMRO and integrity testing
We work with other financial institutions to prevent crime in the financial sector.
Transfer of personal data outside the EEA
Your personal data is also processed outside Europe. This is subject to additional rules. This is because not all countries have the same strict privacy rules as Europe.
How do we determine the retention period of your personal data?
We keep personal data in any case as long as is necessary to achieve the purpose. How long we keep personal data varies. It can vary from months to years. In many cases it is 7 years after the end of your relationship with ABN AMRO.
What rights do you have, and what can you do?
You have, for example, the right to access your personal data and the right to object to processing for marketing purposes.
What cookies are used on the ABN AMRO websites and in the app?
To provide you with the best possible user experience, we place cookies on our ABN AMRO websites and the ABN AMRO app. View the pdf for an overview of these cookies.