Your personal data

The best-known forms of personal data are your name, address, email address, age and date of birth. Personal data also includes your bank account number, your phone number, your IP address and your citizen service number (BSN).

We may not request or use your personal data without good reason. We can only do this if we have a specific reason, such as entering into a contract with you.

Usually you are not required to do so. We use your data because we are required to do so by law and/or because this is necessary for the performance of the contract you have with us. It is also possible that we have - or a third party has - a legitimate interest. Sometimes it is necessary to ask for your consent, such as in the case of the use of facial recognition for identity verification, for example.

We use your personal data for specific purposes, such as entering into a contract with you or carrying out statistical research. We also use your personal data to improve our products (for example by carrying out client surveys) and we use your personal data to send you tips and offers.

There are situations in which we need to provide your personal data to other parties. These are people or organisations that have an involvement of some kind in our services, such as supervisory authorities or the Dutch Tax and Customs Administration. If you transfer money to another bank, your personal data will also be used by that bank to process your payment instruction.

If you are a customer with us, we will send you product messages  and service messages. You will always receive these messages. We are also happy to send you marketing messages such as relevant tips and offers. Don't want this (any more)? Simply indicate that you do not wish to receive tips and offers.

Profiling is understood to mean the automated processing of personal data, in which we may analyse data on the basis of specific characteristics, such as personal preferences. We do this in order to combat fraud and detect unusual transactions, for example, and with a view to the bank's risk management, product development and client acceptance.

We do everything we can to ensure your personal data is stored and used securely. As part of this, we invest in our systems, procedures and people.

We work with other financial institutions to prevent crime in the financial sector. 

Your personal data is also processed outside Europe. This is subject to additional rules. This is because not all countries have the same strict privacy rules as Europe.

We keep personal data in any case as long as is necessary to achieve the purpose. How long we keep personal data varies. It can vary from months to years. In many cases it is 7 years after the end of your relationship with ABN AMRO.

You have, for example, the right to access your personal data and the right to object to processing for marketing purposes.

To provide you with the best possible user experience, we place cookies on our ABN AMRO websites and the ABN AMRO app. View the pdf for an overview of these cookies.