Your debit card's payment profile indicates whether you can withdraw money and make payments both within and outside Europe. The default setting is 'Europe'. If you travel outside of Europe, you will therefore need to change your payment profile on Internet Banking or in the Mobile Banking app (on the 'Manage' tab). The change will take immediate effect. If you have an iOS device and often travel outside of Europe, you can set an alert for your payment profile.
Payment profile provides increased protection
Changing your payment profile using Internet Banking
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Log in and go to the 'Manage' tab.
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Select 'Debit cards'.
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Select 'Payments/withdrawals abroad'.
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Select the card for which you want to change the settings.
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Under 'World', select 'Yes'.
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Select 'Temporary' to set a start and end date for the changes.
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Select 'Permanent' to use the 'World' setting permanently.
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Click 'Send now'.
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Confirm the change using your identification code.
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The change will take immediate effect.
Changing your payment profile using the Mobile Banking app
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Open the app and log in using your identification code or your fingerprint if you have enabled the fingerprint feature.
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Go to the 'Manage' tab.
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Select 'Payments/withdrawals abroad'.
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Select the card for which you want to change the settings.
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Under 'World', select 'Yes'.
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Select 'Temporary' to set a start and end date for the changes.
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Select 'Permanent' to use the 'World' setting permanently.
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Click 'Save'.
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Confirm the change using your identification code if you have registered your device or your fingerprint if you have enabled the fingerprint feature.
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If not, confirm the change using your e.dentifier.
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The change will take immediate effect.
Europe profile
The different payment profiles are there to protect you against fraud. If you are in Europe, we recommend that you keep your payment profile set to the default 'Europe' setting.
World profile
If you travel to a country outside of Europe, you need to change your profile to 'World'. When you are back in Europe, make sure you set the Europe profile for your debit cards again. This will give you maximum security.
Contact us (in the Netherlands)
- Please call 0900 - 81 70 (24 hours a day, 7 days a week). Call charges: for this call you pay your usual call charges set by your telephone provider.
Contact us (from outside the Netherlands)
- Please call +31 10 - 241 17 23 (24 hours a day, 7 days a week).
