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Replace your debit card
Replace your debit card
Is your debit card lost, stolen of swallowed by an ATM? You can request a replacement debit card yourself in the app of Internet Banking.
- Open your app and select 'Cards'. Select your debit card and then choose 'Replace' to request a new debit card.
- You can also request a replacement card in Internet Banking. Use the button below and log in using the QR-scanner with the app.
Paying without a debit card
While you wait for your new debit card you might need to pay in a store in withdrawal cash. Here is how you can still pay:
- You can withdrawal cash with the using Google Pay or Apple Pay. Read more on the Contactless withdrawals and deposits page.
- Paying in a store can also be done by Google Pay, Apple Pay or wearables.
Replace your debit card
Is your debit card lost, stolen of swallowed by an ATM? You can request a replacement debit card yourself in the app of Internet Banking.
- Open your app and select 'Cards'. Select your debit card and then choose 'Replace' to request a new debit card.
- You can also request a replacement card in Internet Banking. Use the button below and log in using the QR-scanner with the app.
Paying without a debit card
While you wait for your new debit card you might need to pay in a store in withdrawal cash. Here is how you can still pay:
- You can withdrawal cash with the using Google Pay or Apple Pay. Read more on the Contactless withdrawals and deposits page.
- Paying in a store can also be done by Google Pay, Apple Pay or wearables.