New: contactless withdrawals and deposits
Withdrawing and depositing money at a cash machine has never been so easy. You can now make contactless withdrawals and deposits using your debit card, telephone or wearable. It works the same way as contactless payments in a shop. This page tells you all about making contactless withdrawals and deposits.
How to make a contactless withdrawal
Hold your debit card, telephone (with Apple Pay or Google Pay) or wearable against the special NFC reader on the cash machine. Enter the PIN for your debit card. You can then withdraw money or make a balance enquiry in the usual way.
How to make a contactless deposit
You can only make a contactless deposit using your debit card. Enter the PIN for your debit card. It then works the same way as making a contactless withdrawal.
More information
Who can make contactless withdrawals?
All clients with a debit card, telephone (with Apple Pay or Google Pay) or wearable can make contactless withdrawals. This counts for consumer clients and business clients.
All clients with a debit card can make contactless deposits, whether they are consumer clients or business clients.
Where you can do this?
You can make contactless withdrawals and deposits at any cash machine in the Netherlands or abroad, if the special NFC reader has been activated on the machine. You’ll recognise this from the NFC logo that’s lit up in green. You can use the ATM locator on Geldmaat.nl to locate these cash machines in the Netherlands.
This is the NFC logo:
Fee
The fee for contactless withdrawals and deposits is the same as the fee for withdrawing and depositing cash with a debit card. There are no extra fees.
Security
Making contactless withdrawals and deposits is entirely secure. You still need to enter the PIN for your debit card. You can’t withdraw or deposit cash without entering your PIN.
Frequently asked questions
How does this differ from withdrawing cash without a debit card?
When you withdraw cash without a debit card, you open the ABN AMRO app, scan a QR code and don’t need to enter your PIN. Find out more about withdrawing cash without a debit card.
To make a contactless withdrawal, you don’t need the ABN AMRO app and you don’t scan a QR code. Instead, you hold your debit card, telephone or wearable against the cash machine’s NFC reader and enter your PIN.
How much cash can I withdraw?
The limit for contactless withdrawals is the same as for withdrawing cash with your debit card (i.e. your card limit).
So this limit applies to both contactless withdrawals and to withdrawals made by inserting your debit card into a cash machine. You can’t choose a different limit for each method. Here’s how to change your debit card limit.
Can I make contactless withdrawals and deposits at a Geldmaat coin machine?
No, you can’t make contactless withdrawals and deposits at a Geldmaat coin machine.
Can I switch off contactless withdrawals and deposits?
No, you can’t. Anyone with a debit card can automatically make contactless withdrawals and deposits. It is up to you whether you do this or not. You can still insert your debit card into a cash machine as usual. In both cases, you must enter your PIN for security reasons.
What if my debit card doesn’t work at the cash machine?
There can be three reasons for this:
- You haven’t activated your debit card
In this case, check the status of your debit card on Internet Banking or in the ABN AMRO app. - The NFC antenna hasn’t been activated
The antenna in your debit card must be active. This happens automatically the first time you withdraw cash or make a payment by inserting your card into a machine (a cash machine or shop payment terminal). - The NFC antenna is defective
If your debit card is active and you’ve already used it to withdraw cash or make a payment (by inserting it into a cash machine or payment terminal), the NFC antenna may be damaged.
Check whether your NFC antenna is damaged by making a contactless payment in a shop. If this doesn’t work either, request a replacement debit card.
What if I enter an incorrect PIN three times and my debit card is blocked?
If you enter an incorrect PIN three times, your debit card will be blocked. It doesn’t matter whether you were trying to withdraw or deposit cash using your debit card, telephone or wearable.
You’ll still be able to use your telephone or wearable to make contactless withdrawals or deposits. If you want to use your debit card again, simply unblock it on Internet Banking or in the ABN AMRO app.