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Debit card

An ATM has swallowed my card

An ATM has swallowed my card

You try to withdraw cash, but the ATM swallows your debit card. It doesn't happen very often, but it's very inconvenient when it happens to you. An ATM will generally swallow a card because:

  • the card is registered as stolen in our system
  • there is a suspicion of fraud
  • there is a technical error in the ATM
  • A swallowed card will not be returned by the ATM.
If you use the app you can login with you 5-digit code and request a replacement card yourself. Simply use the button below on your mobile device. You can also request a replacement card in Internet Banking. 

Pay without debit card

While your new debit card is underway you might need to withdraw cash or pay in a store.

An ATM has swallowed my card

You try to withdraw cash, but the ATM swallows your debit card. It doesn't happen very often, but it's very inconvenient when it happens to you. An ATM will generally swallow a card because:

  • the card is registered as stolen in our system
  • there is a suspicion of fraud
  • there is a technical error in the ATM
  • A swallowed card will not be returned by the ATM.
If you use the app you can login with you 5-digit code and request a replacement card yourself. Simply use the button below on your mobile device. You can also request a replacement card in Internet Banking. 

Pay without debit card

While your new debit card is underway you might need to withdraw cash or pay in a store.

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