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Accessibility

Banking in a way that suits you best

Ways of banking that suit everyone

ABN AMRO believes it is important that everyone can do their banking themselves. That’s why we’re trying to make banking as easy as possible for everyone. We’re working hard to improve our services, taking your wishes into account as well. If you need any help, you can always contact us.

Help with digital banking

Laptop

Help with digital banking

Every month we organise free sessions to teach you about Internet Banking and the ABN AMRO app. Manuals and videos with explanations are also available to you.

Secure banking

We do our utmost to ensure secure banking for you, but you can also do certain things yourself to keep your banking secure.

Debit card

Banking without internet or smartphone

Banking is still possible without internet or a mobile phone. You can transfer money using a transfer form, for example. 

Banking tools

Banking tools

We have various tools to help you with banking if you have difficulty hearing or speaking, or if you are blind or partially sighted.

Help from someone else

If you’d rather have someone else handle your banking on your behalf, you can always authorise someone close to you. Granting power of attorney is also possible.

Money

Withdrawing and depositing money

You may run into problems when withdrawing or depositing money. An assistant or tool like the card grabber can help you with this.

Video Banking in sign language

You can use Video Banking on your smartphone, tablet or computer to talk to an adviser. Are you deaf, hard of hearing or have a speech impediment? We also offer Video Banking in sign language. Our adviser will give you advice about day-to-day banking, saving, borrowing or insurance. Adviser Ronald explains more in this video.

Do you need help?

Chatbot Anna

Chat with chatbot Anna. Does she not succeed in solving your problem? Then a member of staff will take over the conversation. 

Call us

See all telephone numbers and opening hours.

Callcenter male

Call the Help with Banking line

Call phone number +31 (0)88 226 26 12 and speak to one of our advisers. Lines are open on weekdays from 8 am to 5.30 pm, but closed at weekends and on public holidays. 

Do you need help?

Chatbot Anna

Chat with chatbot Anna. Does she not succeed in solving your problem? Then a member of staff will take over the conversation. 

Call us

See all telephone numbers and opening hours.

Callcenter male

Call the Help with Banking line

Call phone number +31 (0)88 226 26 12 and speak to one of our advisers. Lines are open on weekdays from 8 am to 5.30 pm, but closed at weekends and on public holidays.