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Secure banking

Reporting fraud

If you suspect that you have been a victim of fraud, please report it to us immediately. Information on how to do so is provided below. If you would like to speak to one of our staff, please call us on 0900 - 81 70 (explanation of the rates).

Reporting phishing emails

If you suspect that you have received a phishing email, please be aware of the following:

  • do not click any links in the email;

  • do not reply to the email;

  • forward the phishing email to: valse-email@nl.abnamro.com.
    This is an automatic email inbox which can detect viruses automatically. You do not have to type any text before sending the email. Note: you will not receive a reply.

Blocking your debit card

  • Lost or stolen debit card?

  • Have you sent your debit card to criminals by accident?

  • Do you suspect that someone is misusing your details?

Block your debit card immediately, even if you are not sure. You can do this either permanently or temporarily. Please call 0900 - 81 70 (explanation of the rates). From abroad, please call +31 10 241 17 23.

Blocking your credit card

  • Lost or stolen credit card?

  • Have you sent your credit card to criminals by accident?

  • Do you suspect that someone is misusing your details?

Block your credit card immediately - even if you are not sure. You can do this either permanently or temporarily.

To do so, please call ICS on 020 - 660 06 11 (usual call charges apply). When calling from outside of the Netherlands, please dial: +31 20 660 06 11.

Will I get my money back?

Funds have been debited from your account without your permission

If funds have been debited from your account without your permission, you will always receive your money back if you stick to the five security regulations. These regulations have been drawn up by the banks in consultation with the Consumentenbond (Dutch Consumers' Association).

You made the transfer yourself

If you transfer funds but it later turns out that you have been defrauded because you have not received your purchase, for example, we cannot reimburse you since you issued the payment order yourself. Please always check carefully who you make a payment to and why. More information about how criminals operate and how to identify fraud.

The five security regulations

The five security regulations are there to help you manage your finances securely. Sticking to these regulations reduces the risk of becoming a victim of fraud. The regulations have been drawn up by the banks in consultation with the Consumentenbond (Dutch Consumers' Association).

  • Always keep your security codes secret.

  • Make sure that your debit card is never used by anyone else.

  • Make sure that the device you use to do your banking is secure.

  • Check your bank account regularly.

  • Report any incidents to the bank immediately and follow the bank's instructions.

Identifying fraud: how criminals operate

Criminals want to steal your money. In order to debit money from your account, they try to obtain your security codes or debit card. They use a variety of cunning methods to do so, such as posing as the bank in emails and telephone calls and on web pages. It is useful to know what criminals want from you and how they go about getting it. We have therefore summarised the various methods they use.

Phishing emails

Phishing is the most common type of online fraud. Phishing involves criminals sending you an email which is very similar to an email from a bank. In the email, you are asked to click a link to a fake website which very closely resembles the bank's website. On the website, you are typically asked to enter your details and security codes. If you click the links in the email or on a fake website, the criminals can install malware on your computer without you even noticing.

Identifying fraud

How do you know whether an email is a phishing email or not? Do you know what you need to look out for? We have compiled a number of phishing emails for you in order to show you what makes them suspicious. Learn how to identify fake emails (pdf, 2.2MB) (Dutch).

Preventing fraud

Of course, we take the necessary security measures and ensure that you can do your banking securely without having to worry. It is also important, however, that you know what you must and must not do.

What you can do yourself

Are you aware of the five security regulations for secure banking? Did you know that you can easily change many of the payment settings (including card payment settings) yourself on Internet Banking or in the Mobile Banking app? Read all tips for secure banking to find out what you can do to prevent fraud.

What you can expect from us

However you choose to make payments, withdraw money or transfer funds, we make sure that you can do so securely. We would also be happy to tell you more about the measures ABN AMRO takes.

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