Secure banking

If you suspect that you have received a phishing email, please be aware of the following:

• do not click any links in the email;

• do not reply to the email;

• forward the phishing email to: valse-email@nl.abnamro.com.
  This is an automatic email inbox which can detect viruses automatically. You do not have to type any text before sending the email. Note: you will not receive a reply.

• Lost or stolen debit card?

• Have you sent your debit card to criminals by accident?

• Do you suspect that someone is misusing your details?

Block your debit card immediately, even if you are not sure. You can do this either permanently or temporarily. Please call 0900 - 81 70 (explanation of the rates). From abroad, please call +31 10 241 17 23.

• Lost or stolen credit card?

• Have you sent your credit card to criminals by accident?

• Do you suspect that someone is misusing your details?

Block your credit card immediately - even if you are not sure. You can do this either permanently or temporarily.

To do so, please call ICS on 020 - 660 06 11 (usual call charges apply). When calling from outside of the Netherlands, please dial: +31 20 660 06 11.

If funds have been debited from your account without your permission, you will always receive your money back if you stick to the five security regulations. These regulations have been drawn up by the banks in consultation with the Consumentenbond (Dutch Consumers' Association).

• Note: in some cases, you will need to pay an excess of €150. More information about this is available in the Payment Services Information Sheet for Private Individuals (pdf, 103kB) (Dutch, Informatieblad Betaaldiensten Particulieren) and in the Payment Services Terms & Conditions for Private Individuals (pdf, 72kB) (Dutch, Voorwaarden Betaaldiensten Particulieren).

• Note: if you are a business customer, other guidelines are applicable

If you transfer funds but it later turns out that you have been defrauded because you have not received your purchase, for example, we cannot reimburse you since you issued the payment order yourself. Please always check carefully who you make a payment to and why. More information about how criminals operate and how to identify fraud.

The five security regulations are there to help you manage your finances securely. Sticking to these regulations reduces the risk of becoming a victim of fraud. The regulations have been drawn up by the banks in consultation with the Consumentenbond (Dutch Consumers' Association).

• Always keep your security codes secret.

• Make sure that your debit card is never used by anyone else.

• Make sure that the device you use to do your banking is secure.

• Check your bank account regularly.

• Report any incidents to the bank immediately and follow the bank's instructions.

Phishing is the most common type of online fraud. Phishing involves criminals sending you an email which is very similar to an email from a bank. In the email, you are asked to click a link to a fake website which very closely resembles the bank's website. On the website, you are typically asked to enter your details and security codes. If you click the links in the email or on a fake website, the criminals can install malware on your computer without you even noticing.

• Do not enter any details.

• Do not click any links.

• Never send your debit card.

• Report the fake email

How do you know whether an email is a phishing email or not? Do you know what you need to look out for? We have compiled a number of phishing emails for you in order to show you what makes them suspicious. Learn how to identify fake emails (pdf, 2.2MB) (Dutch).

Are you aware of the five security regulations for secure banking? Did you know that you can easily change many of the payment settings (including card payment settings) yourself on Internet Banking or in the Mobile Banking app? Read all tips for secure banking to find out what you can do to prevent fraud.

However you choose to make payments, withdraw money or transfer funds, we make sure that you can do so securely. We would also be happy to tell you more about the measures ABN AMRO takes.