Secure banking is something we need to work on together. We show you how to recognise fraud and give you tips on how to keep your banking secure. If you suspect that you have been a victim of fraud, find out how to report it.
Always choose unique codes
Do you use the same or similar codes for your phone and banking app? Bad idea! If someone sees you enter your phone’s code and then steals your phone, it will be easier for them to guess the code for your banking app. Our tip: always choose unique, difficult-to-guess codes for your phone and banking apps. After all, you never know who’s looking over your shoulder. Read on to find out what else you can do to protect your money.
Beware of the latest scamming tricks
Fake emails and text messages
Scammers send emails and text messages that look like messages from the bank or the tax authorities, for example. The messages will ask you if you want to mail your phone number back. Or you may be asked to approve something because you are getting a tax refund. Do not do this lightly. Please first check that this message and the company are genuine. There are also scammers who ask you to send them your bank card. Don't do it. We will never ask you to send us your bank card.
Scam phone calls
Nowadays, scammers often call 06 numbers pretending to be employees working for authorities such as the police. A common scam is a telephone call in English on behalf of The National Police of the Dutch Supreme Court. A tape might play telling you that your BSN number has been misused. Do not respond to requests over the telephone. Never share information to verify your identity and never transfer money to secure it. Real authorities will not ask you to do this.
Bank help desk fraud
Fraudsters are increasingly posing as 'bank employees'. A fake bank employee may call you with a phone number that matches the bank's number. Such an 'employee' might say that someone else has access to your account. This 'employee' proposes to help you remotely. Never install software that an 'employee' can use to access your banking environment. We will never ask you to download software.
Other important information
How does ABN AMRO prevent fraud?
However you pay, withdraw money or transfer money, we do our best to make sure you can do so safely. For example, we close down scam accounts and try to identify fraudulent payments. Want to find out what else ABN AMRO does to combat fraud?
New: Call Check
'Hello, this is ABN AMRO’. What if you’re not sure who you’ve got on the line? From now on, if we call you, you can ask for a Call Check. The advisor will send you a message in the ABN AMRO app or on Internet Banking to verify the call. This way, you can be sure about who’s calling you and prevent fraud.
Secure banking on your mobile phone
We make strenuous efforts to ensure banking on your mobile phone is secure. It's equally important that you are aware of all you can do to keep your device safe and secure. For example, did you know that public WiFi is not secure? Read our information about secure banking on your mobile phone.