Blocking your debit card

Lost your debit card? Blocking it is easy

In the Mobile Banking app

  1. Log in
  2. Select the card you wish to block
  3. Click ‘Block'
  4. Done! Your card has been blocked


Here’s how to block your card:

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In the Mobile Banking app

Go to the app and click ‘Self-service’. Select ‘Block’ next to the card you wish to block.
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On Internet Banking

Log in using a QR code, or an additional card or the card for your joint account.
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At a bank branch

If you can’t block your card online, please go to a bank branch. Remember to take proof of your identity with you.
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No Mobile Banking app?

If you don’t use the Mobile Banking app, you can block your card on Internet Banking. You will need a different card associated with your current account in order to log in (e.g. the card for a joint account).
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Can’t block your card online?

If you don’t use the Mobile Banking app, and you can’t block your card on Internet Banking because you only had one debit card, please go to a bank branch. Remember to take proof of your identity with you. In order to prevent fraud, you cannot block a card by telephone.