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All you need to know about blocking your debit card

Blocking your lost debit card

If you have lost your debit card, you should block it in our app or on Internet Banking and confirm the block with your identification code. You can then start trying to find it again. Your blocked card cannot be used for making payments or withdrawing cash. If you find your card again, it's just as simple to unblock it. If your card is truly lost or has been stolen, you can request a replacement immediately.

Block your card
Pas kwijt? Blokkeer 'm direct via de app. Pas kwijt? Blokkeer 'm direct via de app.

Blocking your card in Mobile Banking

  • In the app, tap the 'Self service’ tab
  • Select the relevant account and tap ‘Debit cards’
  • Tap '(Un)block/replace debit card'
  • You will then exit the app, and the browser will open
  • Block your card and confirm your selection.
Pas kwijt? Blokkeer 'm direct via Internet Bankieren. Pas kwijt? Blokkeer 'm direct via Internet Bankieren.

Blocking your card on Internet Banking

  • Log in to Internet Banking using your identification code 
  • Go to the 'Manage' tab
  • Go to ‘Payment profile’
  • Select ‘(Un)block/replace debit card’
  • Block your card and confirm your selection using your identification code.

Block your card now
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You can request a new card right away

Once you have blocked your card, you can request a new one right away. You will then have your new card within 5 working days. As soon as you have your new card, you will want to start using it right away. Please remember that you will have to activate your card first. There are 3 easy ways to do so:  by using your card to check your balance or withdraw cash from a cash machine or by making a PIN payment at a shop.

Frequently asked questions

  • How do I block my debit card if I don’t have Internet Banking, an identification code or the Mobile Banking app?

    Simply call our colleagues on 0900 - 81 70 (explanation of the rates). If you are calling from outside the Netherlands, please dial +31 10 241 17 23. Lines are open 24 hours a day.

  • What do I do if I recover my lost card?

    • If you have not yet requested a new card, you can unblock your blocked card and start using it again straight away.
    • If you have requested a new card and
    • - received it, you should activate your new card. You can then cut your old card in two and throw it away. 
    • - not yet received it, you can temporarily unblock and continue to use your old card. After you have received and activated your new card, you can cut your old card in two and throw it away.

  • What should I do if my card doesn't work any more?

    If your card isn’t functioning properly or is damaged, you can request a free replacement card. You can easily arrange this yourself using Internet Banking or the Mobile Banking app. Log in using your identification code and select ‘Replace’. You will then receive your new card within 5 working days. Your PIN will remain the same.

  • How can I check if funds have been debited from my account?

    Check your balance straight away using the Mobile Banking app or Internet Banking. If funds have been debited from your account without your permission, you will always receive your money back if you stick to the five security regulations.

About Internet Banking