Service and contact

Have you forgotten your PIN? It can happen to anyone. Mostly you can resolve it yourself. There are three ways to do this.

1. Open the app and log in.
2. Under ‘Products’, tap ‘Cards’.
3. Select the debit card you want to retrieve the PIN for.
4. Tap ‘Request PIN’.
5. Tap ‘Send PIN’.

You will receive your PIN by post within 5 working days.

Please note: This is only possible if you have not changed your PIN yourself, or if you have a Mastercard debit card.

1. Click the button below and log in. You will see an overview of your debit cards.
2. Click the card you want to retrieve the PIN for.
3. Click ‘Request PIN’ and confirm your address.
4. You will receive your PIN by post within 5 working days.

Please note: This is only possible if you have not changed your PIN yourself, or if you have a Mastercard debit card.

If you changed your PIN yourself and still have a Maestro debit card, request a replacement debit card with a new PIN. You can do this via chat or by phone. Our staff will be happy to help you.

To retrieve your PIN via chat or by phone, you’ll need your proof of identity and a phone with the ABN AMRO app installed. You don’t need to have an active profile in the app.

Did you know you can withdraw cash using the ABN AMRO app? Find out how.