Start making payments with your new card in just three steps
Requesting a debit card
Requesting a debit card on Internet Banking
- Request completed within two minutes.
- Delivery within five working days.
- Replacement card free of charge.
Requesting a debit card using the Mobile Banking app
1. In the app, tap the 'Self-service’ tab.
2. Select the relevant account and tap ‘Debit cards’.
3. Tap '(Un)block/replace debit card'.
4. Tap ‘Replace’.
5. Check your details and submit the request.
Blocking your old card
Once you have activated your new debit card, your old card will no longer work. If you lose your card or if it is stolen, we recommend that you block it immediately.
Requesting a second debit card
The quickest way to request a second debit card is online. Due to security considerations, you can only request a card for yourself on Internet Banking. If you have authorisation for an account, the account holder is the only person who can request a second card for you. He or she can do so by telephone or by visiting a bank branch.
Prefer to use a telephone or visit a bank branch?
The quickest way to request a new debit card is online. This is not only convenient, but also secure. However, if you would prefer to request a new debit card by telephone or by visiting a bank branch, this is no problem. We would be happy to help.
Contact us (in the Netherlands)
- Please call 0900 - 81 70 (24 hours a day, 7 days a week). Call charges: for this call you pay your usual call charges set by your telephone provider.
Contact us (from outside the Netherlands)
- Please call +31 10 - 241 17 23 (24 hours a day, 7 days a week).