Requesting a new debit card

Debit card lost, broken or stolen?

In the Mobile Banking app

  1. Log in
  2. Select the card you wish to replace
  3. Tap ‘replace’
  4. Done! Receive your new card within 3 days
Open the app


Here’s how to request a replacement:

icoon

In the Mobile Banking app

Go to the app and click ‘Self-service’. Select ‘Replace’ next to the card you wish to replace.
icoon

On Internet Banking

Log in using a QR code, or an additional card or the card for your joint account.
Request a new debit card
icoon

At a bank branch

If you can’t request a card online, go to a bank branch. Remember to take proof of your identity with you.
Find a bank branch
pas aanvragen internet bankieren

No Mobile Banking app?

If you don’t use the Mobile Banking app, you can request your card on Internet Banking. You will need a different card associated with your current account in order to log in (e.g. the card for a joint account).

pr-general-tip

Costs for a new debit card

If your debit card is broken or the cash machine has swallowed it, we will replace it free of charge. If you have lost the card or it has been stolen, you will need to pay €7.50 to have it replaced. Read more about the costs of everyday banking.
pas aanvragen kantoor

Can’t request a card online?

If you don’t use the Mobile Banking app and you can’t request a card on Internet Banking because you only had one debit card, please go to a bank branch. Remember to take proof of your identity with you. In order to prevent fraud, you cannot request a card by telephone.

Other useful info