When will I receive a response from ABN AMRO Verzekeringen?

If you have reported a new claim, you will receive a response from ABN AMRO Verzekeringen within 3 working days. Have you already reported the damage and have additional questions? Then you will receive a response from us within 8 to 12 working days.

How do I check my claim?

You can check your claim in your personal ABN AMRO Verzekeringen environment. Here you will also see the documents added by you in relation to the claim and the messages sent about your claim. Go to your personal ABN AMRO Verzekeringen environment. At the top, select 'Claims’. Click the number behind 'Claim number’. Here you will see a summary of your claim and the documents added by you in relation to the claim. Under 'Documents’, you can see the documents added by you in relation to the claim. You can add additional information about your claim by clicking 'Uploaden documenten'. Under 'Correspondence’, you can see the communications about your claim.

What do I do if I do not have the receipts anymore?

In that case, please try to communicate certain details of the purchase to us as best you can. Such as: when did you buy the item, in which shop, what brand and type is it? Perhaps you can still find a bank statement showing the amount of the purchase.

How do I get a European accident statement?

undefined. You can print it and keep it in your car’s glove compartment.

Reporting damage - insurance claim

Help with reporting damage

Choose a subject

Damage caused by fire or nature

If your car has been damaged during a fire, storm or hailstorm, we hope that you and anyone else affected are ok. The damage will be covered if you have car insurance with Third-Party Liability + Limited cover or Third-Party Liability + Comprehensive cover. Submit your claim as soon as possible online.

Good to know

If you have a car insurance policy with Third-Party Liability + Limited cover or Third-Party Liability + Comprehensive cover, have the damage repaired by a Schadegarant repair shop near you. This means no excess and nothing to pay up front.
There is only a €75 excess if the windscreen needs to be replaced.
There is always a repair shop from ABN AMRO’s network near you.
If you choose not to use the ABN AMRO Schade Service, you will pay an excess of €150.
Schadegarant will also provide you with a courtesy car.

How to submit your claim online

Go to your personal ABN AMRO Verzekeringen environment.
You’ll now see your policies. Click ‘Claims’ at the top.
Click ‘Submit new claim’ and enter the date of the loss or damage.
Please answer all questions. If everything is correct, click ‘Send’.
Please upload the required information so that we can process your claim.

Submit claim

Claim-free years

A claim following a fire or natural disaster will not affect your claim-free years.

Damage caused by fire or nature

Good to know

If you have a car insurance policy with Third-Party Liability + Limited cover or Third-Party Liability + Comprehensive cover, have the damage repaired by a Schadegarant repair shop near you. This means no excess and nothing to pay up front.
There is only a €75 excess if the windscreen needs to be replaced.
There is always a repair shop from ABN AMRO’s network near you.
If you choose not to use the ABN AMRO Schade Service, you will pay an excess of €150.
Schadegarant will also provide you with a courtesy car.

How to submit your claim online

Go to your personal ABN AMRO Verzekeringen environment.
You’ll now see your policies. Click ‘Claims’ at the top.
Click ‘Submit new claim’ and enter the date of the loss or damage.
Please answer all questions. If everything is correct, click ‘Send’.
Please upload the required information so that we can process your claim.

Submit claim

Claim-free years

A claim following a fire or natural disaster will not affect your claim-free years.

Emergency? The emergency helpline is available 24/7. Call +31 26 400 23 45

Frequently asked questions

Have you suffered damage?

Dealing with damage can be a difficult and stressful experience. Fortunately, you can easily file a claim online.

If you are dealing with an emergency, such as hospitalisation during travel or if you have suffered serious damage to your home as a result of precipitation, please call the ABN AMRO Helpdesk on +31 26 400 23 45. It is available 24/7.

File a claim online (in Dutch)