Submitting a claim

Submitting a claim online is quick and easy

Before submitting your claim

Your package number

Please find your package number first. This number is stated on your policy or in Internet Banking.

Check the policy conditions

You can immediately check whether the damage is covered.

Can the damage be repaired?

Check this before submitting your claim. If the damage can be repaired, you can use the quote for repairs to submit your claim.

How to submit a claim

  1. You can submit claims online, by telephone or in writing
  2. Your claim will be processed by a claims handler
  3. If an expert is needed, he will contact the party who has suffered the loss or damage within 48 hours
  4. The expert assesses the loss and draws up a report
  5. The expert will repair the damage or provide emergency provisions in the event of a storm, burglary and water or fire damage
  6. Once we have received all the relevant information, you will receive a reply from us within 8 working days. In most cases, we can immediately see whether your damage or loss is covered. In some cases, we require additional information. If this is the case, you will also hear from us within 8 working days
Submit a claim for your liability insurance

Submitting your claim in writing

Select your type of insurance cover, download the claim form and complete it. Send the completed form to:
ABN AMRO Verzekeringen
Antwoordnummer 9000
8000 VB Zwolle

No stamp required.

Claims forms 
Home, contents or valuables insurance
Travel and cancellation insurance
Liability insurance
Car insurance 
Student insurance

Request the European claims form for your car insurance online. The document will be sent to your home address. Please complete the form and return it.

Additional information

Emergency situation when abroad

Travel insurance

Call the ABN AMRO helpline within 24 hours when:

  • Serious illness
  • An accident
  • An operation
  • Admission to hospital

You can contact the ABN AMRO helpline day and night on +31 26 400 23 45. Please also report this to your health insurer.

Government travel advice

If the Dutch Ministry of Foreign Affairs advises against travelling to your destination and you do travel to that destination, any losses, damage or other costs you incur will not be covered. Neither will you receive a payment if you have an accident or your car breaks down, unless you can demonstrate that you could not have known about the negative travel advice or were already in the region. If you’re still in the region, please do make sure you leave as soon as possible.

Breakdowns when travelling by car

For breakdown assistance, please call 038 - 496 71 23 (usual call charges apply). From abroad, call: +31 26 400 23 45.

Submit your claim quickly

Home, contents or valuables insurance

Documents such as a proof of purchase, a quote for repairs, an account statement or photos of the damage

In case of burglary, theft or a collision:
Proof of declaration to the police

Travel and cancellation insurance

If you cancel your trip/holiday:
Documents such as a cancellation invoice sent to you by the tour operator or travel agency, the booking date and the reason for your cancellation

Call 038 - 49 67 123 (usual call charges apply) in case of a cancellation. From abroad, call +31 38 49 67 123.

In the event of damage to your luggage:
Documents such as a proof of purchase, a repair invoice or a quote for repairs

In the event of loss or theft of your luggage:
Documents such as a proof of purchase and proof that the matter has been reported to the police, the hotel or the travel company

In the event of illness or an accident:
A statement of account sent to you by your health insurer and an original invoice

Car insurance

Documents such as a claim form, a copy of the police report in the event of theft, a witness statement or photos of the damage

Liability insurance

Documents such as a proof of purchase, a quote for repairs, an account statement or photos of the damage

For a criminal offense:
Warrant

Reaching us by telephone

Submitting a claim

Call us on 038 - 496 71 23 (usual call charges apply).

  • Monday to Friday: 8am to 9pm
  • Saturday: 9am to 5pm

Outside these opening hours, please call 0900 - 00 24 (usual call charges apply).

Any further questions?

Please call us on 0900 - 00 24 (usual call charges apply). Lines are open 24/7.

Need to use your legal expenses insurance?

Please call ARAG’s legal advisers on 033 - 43 42 470 (usual call charges apply).

Second opinion

Sometimes we ask an expert to assess the damage. If you do not agree with the conclusions of our loss assessor, you can ask an independent loss assessor to produce a report. This is known as a second opinion.

The value of your possessions

As time passes, most items lose value. This is because you use the items or because they age. Find out what your items are still worth before submitting a claim.

Claims handling process

Want to learn more about how we handle your claim? Check the claims handling process.

Additional information

Travel insurance

Call the ABN AMRO helpline within 24 hours when:

  • Serious illness
  • An accident
  • An operation
  • Admission to hospital

You can contact the ABN AMRO helpline day and night on +31 26 400 23 45. Please also report this to your health insurer.

If the Dutch Ministry of Foreign Affairs advises against travelling to your destination and you do travel to that destination, any losses, damage or other costs you incur will not be covered. Neither will you receive a payment if you have an accident or your car breaks down, unless you can demonstrate that you could not have known about the negative travel advice or were already in the region. If you’re still in the region, please do make sure you leave as soon as possible.

For breakdown assistance, please call 038 - 496 71 23 (usual call charges apply). From abroad, call: +31 26 400 23 45.

Home, contents or valuables insurance

Documents such as a proof of purchase, a quote for repairs, an account statement or photos of the damage

In case of burglary, theft or a collision:
Proof of declaration to the police

Travel and cancellation insurance

If you cancel your trip/holiday:
Documents such as a cancellation invoice sent to you by the tour operator or travel agency, the booking date and the reason for your cancellation

Call 038 - 49 67 123 (usual call charges apply) in case of a cancellation. From abroad, call +31 38 49 67 123.

In the event of damage to your luggage:
Documents such as a proof of purchase, a repair invoice or a quote for repairs

In the event of loss or theft of your luggage:
Documents such as a proof of purchase and proof that the matter has been reported to the police, the hotel or the travel company

In the event of illness or an accident:
A statement of account sent to you by your health insurer and an original invoice

Car insurance

Documents such as a claim form, a copy of the police report in the event of theft, a witness statement or photos of the damage

Liability insurance

Documents such as a proof of purchase, a quote for repairs, an account statement or photos of the damage

For a criminal offense:
Warrant

Submitting a claim

Call us on 038 - 496 71 23 (usual call charges apply).

  • Monday to Friday: 8am to 9pm
  • Saturday: 9am to 5pm

Outside these opening hours, please call 0900 - 00 24 (usual call charges apply).

Any further questions?

Please call us on 0900 - 00 24 (usual call charges apply). Lines are open 24/7.

Need to use your legal expenses insurance?

Please call ARAG’s legal advisers on 033 - 43 42 470 (usual call charges apply).

Sometimes we ask an expert to assess the damage. If you do not agree with the conclusions of our loss assessor, you can ask an independent loss assessor to produce a report. This is known as a second opinion.

As time passes, most items lose value. This is because you use the items or because they age. Find out what your items are still worth before submitting a claim.

Want to learn more about how we handle your claim? Check the claims handling process.