Please find your package number first. This number is stated on your policy or in Internet Banking.
You can immediately check whether the damage is covered.
Check this before submitting your claim. If the damage can be repaired, you can use the quote for repairs to submit your claim.
Travel insurance
Call the ABN AMRO helpline within 24 hours when:
You can contact the ABN AMRO helpline day and night on +31 26 400 23 45. Please also report this to your health insurer.
If the Dutch Ministry of Foreign Affairs advises against travelling to your destination and you do travel to that destination, any losses, damage or other costs you incur will not be covered. Neither will you receive a payment if you have an accident or your car breaks down, unless you can demonstrate that you could not have known about the negative travel advice or were already in the region. If you’re still in the region, please do make sure you leave as soon as possible.
For breakdown assistance, please call 038 - 496 71 23 (usual call charges apply). From abroad, call: +31 26 400 23 45.
Home, contents or valuables insurance
Documents such as a proof of purchase, a quote for repairs, an account statement or photos of the damage
In case of burglary, theft or a collision:
Proof of declaration to the police
Travel and cancellation insurance
If you cancel your trip/holiday:
Documents such as a cancellation invoice sent to you by the tour operator or travel agency, the booking date and the reason for your cancellation
Call 038 - 49 67 123 (usual call charges apply) in case of a cancellation. From abroad, call +31 38 49 67 123.
In the event of damage to your luggage:
Documents such as a proof of purchase, a repair invoice or a quote for repairs
In the event of loss or theft of your luggage:
Documents such as a proof of purchase and proof that the matter has been reported to the police, the hotel or the travel company
In the event of illness or an accident:
A statement of account sent to you by your health insurer and an original invoice
Car insurance
Documents such as a claim form, a copy of the police report in the event of theft, a witness statement or photos of the damage
Liability insurance
Documents such as a proof of purchase, a quote for repairs, an account statement or photos of the damage
For a criminal offense:
Warrant
Submitting a claim
Call us on 038 - 496 71 23 (usual call charges apply).
Outside these opening hours, please call 0900 - 00 24 (usual call charges apply).
Any further questions?
Please call us on 0900 - 00 24 (usual call charges apply). Lines are open 24/7.
Need to use your legal expenses insurance?
Please call ARAG’s legal advisers on 033 - 43 42 470 (usual call charges apply).
Sometimes we ask an expert to assess the damage. If you do not agree with the conclusions of our loss assessor, you can ask an independent loss assessor to produce a report. This is known as a second opinion.
As time passes, most items lose value. This is because you use the items or because they age. Find out what your items are still worth before submitting a claim.
Want to learn more about how we handle your claim? Check the claims handling process.
