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Reporting damage insurance

How do I claim?

When damage occurs, it is important to contact us as quickly as possible.

Before making a claim:
- check the terms and conditions and your policy to determine whether the damage is covered and whether an excess applies;
- keep your policy number at hand (last 9 digits of your IBAN).
This will allow us to help you even faster.


By phone

You can call us on 038 - 49 67 123 (24 hours a day, 7 days a week). Call charges: for this call you pay your usual call charges set by your telephone provider. From outside the Netherlands, cal +31 38 49 67 123.


By damage report form

You can also fill in a damage report form:

Or use the damage report form you received with your insurance package

You can reach the Preferred Banking Service Centre on 0800 - 0240 714 (toll free).

Contact your Preferred Banker at any time.