Submitting a claim

Additional information

Emergency situation when abroad

Travel insurance

Call the ABN AMRO helpline within 24 hours when:

Serious illness
An accident
An operation
Admission to hospital

You can contact the ABN AMRO helpline day and night on +31 26 400 23 45. Please also report this to your health insurer.

Government travel advice

If the Dutch Ministry of Foreign Affairs advises against travelling to your destination and you do travel to that destination, any losses, damage or other costs you incur will not be covered. Neither will you receive a payment if you have an accident or your car breaks down, unless you can demonstrate that you could not have known about the negative travel advice or were already in the region. If you’re still in the region, please do make sure you leave as soon as possible.

Breakdowns when travelling by car

For breakdown assistance, please call 038 - 496 71 23 (usual call charges apply). From abroad, call: +31 26 400 23 45.

Submit your claim quickly

Home, contents or valuables insurance

Documents such as a proof of purchase, a quote for repairs, an account statement or photos of the damage

In case of burglary, theft or a collision:
Proof of declaration to the police

Travel and cancellation insurance

If you cancel your trip/holiday:
Documents such as a cancellation invoice sent to you by the tour operator or travel agency, the booking date and the reason for your cancellation

Call 038 - 49 67 123 (usual call charges apply) in case of a cancellation. From abroad, call +31 38 49 67 123.

In the event of damage to your luggage:
Documents such as a proof of purchase, a repair invoice or a quote for repairs

In the event of loss or theft of your luggage:
Documents such as a proof of purchase and proof that the matter has been reported to the police, the hotel or the travel company

In the event of illness or an accident:
A statement of account sent to you by your health insurer and an original invoice

Car insurance

Documents such as a claim form, a copy of the police report in the event of theft, a witness statement or photos of the damage

Liability insurance

Documents such as a proof of purchase, a quote for repairs, an account statement or photos of the damage

For a criminal offense:
Warrant

Reaching us by telephone

Submitting a claim

Call us on 038 - 496 71 23 (usual call charges apply).

Monday to Friday: 8am to 9pm
Saturday: 9am to 5pm

Outside these opening hours, please call 0900 - 00 24 (usual call charges apply).

Any further questions?

Please call us on 0900 - 00 24 (usual call charges apply). Lines are open 24/7.

Need to use your legal expenses insurance?

Please call ARAG’s legal advisers on 033 - 43 42 470 (usual call charges apply).

Second opinion

Sometimes we ask an expert to assess the damage. If you do not agree with the conclusions of our loss assessor, you can ask an independent loss assessor to produce a report. This is known as a second opinion.

The value of your possessions

As time passes, most items lose value. This is because you use the items or because they age. Find out what your items are still worth before submitting a claim.

Claims handling process

Want to learn more about how we handle your claim? Check the claims handling process .

Terms & conditions

Annual Travel Insurance
Short-Term Travel Insurance
Short-term Travel Insurance - Standard
Short-term Travel Insurance - Extended
Cancellation Insurance
Car Insurance
Liability Insurance
Home Contents Insurance
Home Insurance
Legal Expenses Insurance
Laptop insurance
Valuables insurance
Student Liability Insurance
Student Accident Insurance
Student Home Contents Insurance
Term Life Insurance

Travel insurance

Call the ABN AMRO helpline within 24 hours when:

Serious illness
An accident
An operation
Admission to hospital

You can contact the ABN AMRO helpline day and night on +31 26 400 23 45. Please also report this to your health insurer.

For breakdown assistance, please call 038 - 496 71 23 (usual call charges apply). From abroad, call: +31 26 400 23 45.

Home, contents or valuables insurance

Documents such as a proof of purchase, a quote for repairs, an account statement or photos of the damage

In case of burglary, theft or a collision:
Proof of declaration to the police

Travel and cancellation insurance

If you cancel your trip/holiday:
Documents such as a cancellation invoice sent to you by the tour operator or travel agency, the booking date and the reason for your cancellation

Call 038 - 49 67 123 (usual call charges apply) in case of a cancellation. From abroad, call +31 38 49 67 123.

In the event of damage to your luggage:
Documents such as a proof of purchase, a repair invoice or a quote for repairs

In the event of loss or theft of your luggage:
Documents such as a proof of purchase and proof that the matter has been reported to the police, the hotel or the travel company

In the event of illness or an accident:
A statement of account sent to you by your health insurer and an original invoice

Car insurance

Documents such as a claim form, a copy of the police report in the event of theft, a witness statement or photos of the damage

Liability insurance

Documents such as a proof of purchase, a quote for repairs, an account statement or photos of the damage

For a criminal offense:
Warrant

Submitting a claim

Call us on 038 - 496 71 23 (usual call charges apply).

Monday to Friday: 8am to 9pm
Saturday: 9am to 5pm

Outside these opening hours, please call 0900 - 00 24 (usual call charges apply).

Any further questions?

Please call us on 0900 - 00 24 (usual call charges apply). Lines are open 24/7.

Need to use your legal expenses insurance?

Please call ARAG’s legal advisers on 033 - 43 42 470 (usual call charges apply).

As time passes, most items lose value. This is because you use the items or because they age. Find out what your items are still worth before submitting a claim.

Want to learn more about how we handle your claim? Check the claims handling process .

Submitting a claim