Reporting damage insurance

When damage occurs, it is important to contact us as quickly as possible.

Before making a claim:
- check the terms and conditions and your policy to determine whether the damage is covered and whether an excess applies;
- keep your policy number at hand (last 9 digits of your IBAN).
This will allow us to help you even faster.

By phone

You can call us on 038 - 49 67 123 (24 hours a day, 7 days a week). Call charges: for this call you pay your usual call charges set by your telephone provider. From outside the Netherlands, cal +31 38 49 67 123.. 

By damage report form

You can also fill in a damage report form:

• Damage report form Liability Insurance (pdf, 350kB)

• Damage report form for private fire insurance and related insurances (pdf, 128kB)

• Travel and Cancellation Policy Claim Form (pdf, 98kB) or claim your damage online

Or use the damage report form you received with your insurance package