When will I receive a response from ABN AMRO Verzekeringen?

If you have reported a new claim, you will receive a response from ABN AMRO Verzekeringen within 3 working days. Have you already reported the damage and have additional questions? Then you will receive a response from us within 8 to 12 working days.

How do I check my claim?

You can check your claim in your personal ABN AMRO Verzekeringen environment. Here you will also see the documents added by you in relation to the claim and the messages sent about your claim. Go to your personal ABN AMRO Verzekeringen environment. At the top, select 'Claims’. Click the number behind 'Claim number’. Here you will see a summary of your claim and the documents added by you in relation to the claim. Under 'Documents’, you can see the documents added by you in relation to the claim. You can add additional information about your claim by clicking 'Uploaden documenten'. Under 'Correspondence’, you can see the communications about your claim.

What do I do if I do not have the receipts anymore?

In that case, please try to communicate certain details of the purchase to us as best you can. Such as: when did you buy the item, in which shop, what brand and type is it? Perhaps you can still find a bank statement showing the amount of the purchase.

How do I get a European accident statement?

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Reporting damage - insurance claim

Help with reporting damage

Choose a subject

Damaged luggage

Accidents with your possessions while travelling do happen. Your suitcase might get damaged, for instance, or you might drop your camera. Find out how to submit a claim online.

How to submit your claim online

Go to your personal ABN AMRO Verzekeringen environment.
You’ll now see your policies. Click ‘Claims’ at the top.
Click ‘Submit new claim’ and enter the date when your luggage was damaged. Please answer all questions.
If everything is correct, click ‘Send’.
Please upload any required information so that we can process your claim.

Submit claim

Damaged luggage

Accidents with your possessions while travelling do happen. Your suitcase might get damaged, for instance, or you might drop your camera. Find out how to submit a claim online.

How to submit your claim online

Go to your personal ABN AMRO Verzekeringen environment.
You’ll now see your policies. Click ‘Claims’ at the top.
Click ‘Submit new claim’ and enter the date when your luggage was damaged. Please answer all questions.
If everything is correct, click ‘Send’.
Please upload any required information so that we can process your claim.

Submit claim

Emergency? The emergency helpline is available 24/7. Call +31 26 400 23 45

Frequently asked questions

Have you suffered damage?

Dealing with damage can be a difficult and stressful experience. Fortunately, you can easily file a claim online.

If you are dealing with an emergency, such as hospitalisation during travel or if you have suffered serious damage to your home as a result of precipitation, please call the ABN AMRO Helpdesk on +31 26 400 23 45. It is available 24/7.

File a claim online (in Dutch)