Help with Internet Banking
Easily find what you are looking for in the new menu
Find out below what you can do in Internet Banking and where you can find what you are looking for in the new menu.
What you can do under 'Self-service'
- Download statements
- Modify your address book
- Add accounts to your overview
- Manage direct debit settings
- Request a new card
- (Un)block your card
- Enable card payments and cash withdrawals outside of Europe
- Retrieve card number (wearable)
- Manage communication preferences
- Cancel printed statements
- Exchange documents
- Manage appointments
- Request or change products
- Close an account
- Authorise another person for your account
- Change your address, email or phone number
- Make an insurance claim
- Log in to Credit Card Online
- Change telephone number or (e-mail) address
- Change tax details
- Request iDIN use
- Provide identification
- Manage your commercial products
What you can do under 'Products'
- Rejected payments
- Direct debits
- Transfers
- International transfers
- Standing orders
- Balance and transactions
If one of your accounts is missing, find out how to add this account to your overview.
Features of the bell
Your messages have been moved and can now be found under the small bell at the top right. The dot shows how many new messages you have.
Receive personalised messages about your products