View-only Session
For secure, fast help
If you’re having trouble using Internet Banking, our advisers are here to help.
A view-only session lets us join you in your Internet Banking environment, with your permission. Choosing this solution means faster, more targeted help. We can only start a view-only session if you call ABN AMRO, not the other way round. We’ll be able to view your screen, but we can’t actually do anything. You can end the session whenever you want. So it’s all secure.
View-only session in 3 steps
First give permission
The first thing you see when you start a session is a screen asking for permission
Our adviser will view the screen with you
You’ll see a purple frame around your screen. This means that the adviser has joined you
The adviser will then give you instructions via the screen
You’ll notice that part of your screen lights up
Good to know about a view-only session
Always under your own control
- We can only start a view-only session if you call ABN AMRO, never the other way round.
- You are always in control of your computer. Our adviser can only view your screen in Internet Banking and can't see any other screens.
- We help you with instructions via the screen, and you'll notice a part of the screen lights up.
- If you confirm a task, we are not able to see the codes.
Secure connection
- A view-only session is only possible in the secure Internet Banking environment, so that you can be sure that you are connected to ABN AMRO.
- The connection is encrypted and complies with the most stringent security standards, so your details are always protected and private.
We would never ask you:
- to install software (such as AnyDesk, TeamViewer or LogMeIn) that allows us to remotely control your computer, tablet or smartphone. So you don’t need to download anything.
- for passwords, PINs, signing codes or usernames. This way, your privacy remains guaranteed.
7 tips for banking more securely
Our Fraud and Security Expert answers 4 questions about banking securely on your telephone, and explains what goes on behind the scenes. To find out what you can do yourself, check out Kathelijne’s 7 tips.