Chrome 67+ Firefox 60+ Microsoft Edge 79+ Opera 54+

Safari 13.3+ (other browsers are not supported)

Chrome 67+ Firefox 60+ Microsoft Edge 79+ Opera 54+

Help with the security key

Which topics can we help you with?

How do you register the security key? How do you log in with the security key? And what should you do if you lose the security key? We’re happy to explain. If you’d like more help, our manuals or help videos give a step-by-step explanation. Choose the help that is right for you.

Am I eligible for a security key?

The security key is for clients with a personal account who only use the e.dentifier for Internet Banking. If this applies to you, you will receive a personal invitation from us between June 2026 and December 2026. Until then, you can continue using the e.dentifier as you normally do.

Help with the security key

Here's how to register the security key

Log in to Internet Banking using your e.dentifier. Open the message: ‘Important: register your security key’. Follow all the steps to register your security key.

Registering your security key

Here's how to log in with the security key

Insert the security key into your computer. Then click the Login button at the top-right corner. Next, choose Log in using the security key and follow the instructions.

Logging in using the security key

Lost your security key?

Have you lost your security key? You can remove the security key from your authentication methods yourself and request a new one.

Lost your security key? Follow these steps

Forgotten the PIN for your security key?

Whoops, you’ve forgotten the PIN for your security key. No problem, it can happen to anyone. You can request a new PIN yourself on the PIN reset page.

Forgotten security key PIN

Need help? We’re happy to assist

Are you wondering whether you can take care of this yourself? Or are you concerned about someone close to you? We understand that this may raise questions. That’s why we’re here to help.

You can count on:

Clear step-by-step explanations
Easy-to-understand guidelines and videos
Assistance via our dedicated phone number: +31 20 517 60 76 (on weekdays from 9.00 AM to 5.00 PM, standard call charges apply)
Personal support from a Banking Assistance Advisor
Support via SeniorWeb locations near you

Of course, we’re also here to support the people helping you, such as family members or caregivers.

How does the security key work?

What is a security key?

A security key is a personal USB security key that allows you to log in to Internet Banking securely without a smart phone.

When do I use the security key?

You use the security key if you cannot or do not want to do your banking through the ABN AMRO app.

How do I register my security key?

After you receive your security key, you must follow the steps in the manual or online registration page. You link the key to your personal details with a PIN. You can find more information about registering your security key here.

Which PIN should I use for the security key?

You’ll be asked to choose a PIN with at least 4 digits during the registration process. You then use this PIN together with the security key to log in to Internet Banking and confirm orders.

Can I share my security key, for example with my partner?

The security key is personal and cannot be shared. Each account holder needs their own security key to log in securely and to confirm actions in Internet Banking.

Which type of USB connector do I need?

New devices mainly have USB C, older devices have USB A. You’ll get an adapter so you can use both types.

How do I change the email address linked to my security key?

In Internet Banking, go to Profile at the top right of your screen. Under Security, click Change your email address for your profile.

The next time you log in with the security key, enter your new email address.

Which browser does the security key work with?

Can I use the security key on more than one device?

Yes. You can use the security key on several different devices, such as your laptop, desktop or mobile phone. The device and browser must support the security standards that work with the security key.

Tip: make sure that your browser is always up-to-date. The security key may not work with older browsers or devices.

Windows 10 or higher

Chrome 67+
Firefox 60+
Microsoft Edge 79+
Opera 54+

MacOS 10.13 or higher

Chrome 67+
Firefox 60+
Microsoft Edge 79+
Safari 13+
Opera 54+

Linux (modern version)

Chrome 67+
Firefox 60+
Microsoft Edge 79+
Opera 54+

Android 7 or higher

Chrome 67+
Firefox 60+
Microsoft Edge 79+
Opera 54+

iOS 13.3 or higher

Safari 13.3+ (other browsers are not supported)

Chrome OS

Chrome 67+
Firefox 60+
Microsoft Edge 79+
Opera 54+

Ordering a security key

Who can request a security key?

The security key is for clients who only use the e.dentifier for Internet Banking.
If this applies to you, you will automatically receive a personal letter or message in Internet Banking between now and late 2026, inviting you to order a security key.
You cannot request a security key without this invitation.

How do I request a security key?

You can request a security key as soon as you receive your personal invitation. The invitation includes a link to the order form. Click the link and follow the instructions to order your security key.

What does a security key cost?

The first key costs €10. Extra or replacement keys cost €25 each.

If you can’t afford to pay for a security key, we’ll look for a suitable solution together with you in exceptional situations.

What if I can’t afford a security key?

In exceptional situations, it may be difficult for customers who only use Internet Banking and have no other login option to cover the costs. In such cases, we will work with the customer to find a suitable solution.

Please call our dedicated customer service number: +31 20 517 60 76 (on working days from 9.00 AM to 5.00 PM, standard call charges apply).

Why do I have to pay for a security key?

A security key is not an ABN AMRO device, whereas the e.dentifier was. It is an international standard security device (FIDO key), which you would normally buy from a web store or electronics shop.

ABN AMRO does not make any money from the security key.
We are temporarily offering them at the lowest price possible, because certain clients will no longer be able to access Internet Banking with an e.dentifier after the end of 2026.

So until the end of 2026, clients who only use Internet Banking and still use an e.dentifier to log in, will be able to order a security key through ABN AMRO.
This will ensure that everyone can continue to log in securely, even when the e.dentifier is phased out.

Can I order an extra security key?

Yes, you can use the same link to place an order for an extra key. You can order a maximum of one key at a time.

I still haven't received my security key. What should I do?

You security key will usually be delivered within 5 working days. If you haven’t received your key after this period, please contact our dedicated customer service number: +31 20 517 60 76 (on working days from 9.00 AM to 5.00 PM, standard call charges apply).

How can I identify the charge for the security key on my bank statement?

Via Internet Banking, the cost of the security key is displayed as follows:

ABN AMRO Bank BV - security key incl BTW

The cost will be charged the month after the security key is ordered.

Security of the security key

How secure is the security key?

The key is very secure and only works with your personal PIN. The key itself does not store personal information.

What happens if someone else gets their hands on my security key?

Without your PIN code, no one can use the security key. However, it is still important to remove your security key yourself or report it as lost immediately so we can block the key.

Please call our dedicated customer service number: +31 20 517 60 76 (on weekdays from 9.00 AM to 5.00 PM, standard call charges apply).

Is it safe to attach the security key to a key cord?

A key cord is optional. Some clients find it practical, others prefer the key to be less visible.

How do I know that my security key is secure and hasn’t been opened?

The packaging is sealed with a seal strip so you can check that it hasn’t been tampered with.

Solving problems with the security key

My computer doesn’t recognise the security key. What should I do?

Check the USB port, update your browser and perhaps try another device.

I’ve forgotten my PIN. What should I do?

If you forget your PIN, you can request a new one on the PIN reset page.

If the box is damaged, does this mean that my security key has been hacked?

No, damage to the packaging does not mean that the security key has been hacked. The key is not linked to you or your personal details until you register it during the set-up process. Nobody can use your security key until it’s been registered.

The packaging has been damaged or you’re uncertain about the security

If so, please contact our dedicated customer service number: +31 20 517 60 76 (on working days from 9.00 AM to 5.00 PM, standard call charges apply).

I can’t register my security key. What should I do?

The page Register your security key gives a step-by-step guide to registering the security key. If you need help, please contact our dedicated customer service number: +31 20 517 60 76 (on working days from 9.00 AM to 5.00 PM, standard call charges apply).

How do I change the email address linked to my security key?

Do I have a warranty on the security key if it doesn’t work?

Is your security key not working and did it break within 60 days of ordering? Then you can request a new security key free of charge. If your security key broke outside the warranty period, you can order a new one at your own expense.

Please call our dedicated customer service number: +31 20 517 60 76 (on weekdays from 9.00 AM to 5.00 PM, standard call charges apply).

Loss, theft and defects

What should I do if I lose my security key or if it’s stolen?

Don’t worry: nobody can use your security key without your personal PIN. However, it’s still important to block your security key immediately, so that it is no longer usable.

There are two ways of doing this:
1. Via the page: lost your security key?
2. By calling our dedicated customer service number: +31 20 517 60 76 (on weekdays from 9.00 AM to 5.00 PM, standard call charges apply).

We will block the security key immediately and help you to request a replacement.

Returning the security key

Can I return my security key?

Yes, you can return the security key within 14 days, in line with your right of withdrawal.

Where should I send the security key if I want to return it?

For the correct return address, you can contact our dedicated customer service number: +31 20 517 60 76 (on working days from 9.00 AM to 5.00 PM, standard call charges apply).

Help with the security key

Can someone else help me with the security key?

A security key is personal. That’s why you need to order and register it yourself. This ensures that only you have secure access to your account.