Frequently Asked Questions about accounts and transactions

Go to 'Accounts' > Select the three dots next to 'Manage overview' and select 'Edit overview', then check the box ‘View total balance’ on the left-hand side of the screen.

Go to 'Accounts' > 'Select the three dots next to 'Manage overview' and select 'Edit overview'. Here, you can do the following:

• Arrange your accounts in the order you prefer. 
  Hover your cursor over one of your accounts. A hand should appear. Hold down the left mouse button and drag the account up or down.

• Select the accounts you do and do not want to appear in your overview. 
  Hover your cursor over one of your accounts. A hand should appear. Hold down the left mouse button and drag the account to 'Visible’ or 'Not Visible'.

• Give your accounts more convenient names. 
  Click the account and then click on the pencil next to the amount. Click once in the name field. Change the name and click 'Save'.

• Add a photo to make your account more recognisable. 
  In the left of the screen, click the small black arrow underneath 'Way of presenting the accounts'. Select ‘Advanced: with images’. Then select the green pencil next to the account to which you want to add a photo, and follow the instructions.

• To print a single transaction, take the following steps
  Go to Accounts. Click an account to select it. Click the transaction you want to print. On the right-hand side you see the details of the transaction. Click  the yellow button 'Download' at the bottom of your screen.
• To print multiple transactions, take the following steps:
  Click on the relevant account in your account overview. You will then be taken to your transactions for that account Click 'More options' in the top right-hand corner of the screen. Select 'Download statements' or 'Download transactions'. Select the relevant account and print the overview.

Sometimes a payment order cannot be processed, for example, if there were insufficient funds in your account at the time of the transfer. A payment may also take longer to process, for example, if you are transferring funds to a foreign account. You can see if your payment has been rejected or is still being processed by taking the following steps: 

• Under Accounts, click the account you used to make the payment. 
• Then in the far-left of the screen, click 'In progress and rejected'.

The following list shows where you can find overviews of payments scheduled to be debited from your account in the near future:

• Direct debits: 
  Under 'Accounts', click the account you are using for the direct debit. On the left-hand side click 'Direct debits'. An overview is displayed of direct debits to be debited 2-5 days prior to execution by the debtor, rejected direct debits, and direct debits that have already been processed.
• Standing orders: 
  Under Accounts, click the account you are using to make the payment. On the left-hand side click 'Future’ > 'Standing orders'.
• Transfers scheduled for a later date: 
  Under Accounts, click the account you are using to make the payment. On the left-hand side click 'Future’ > 'Planned'.