Internet Banking and Mobile Banking

Help with Internet Banking

Help with Mobile Banking

iDEAL payments with a QR code

Shopping online and want to pay with iDEAL? You can easily do that without an e.dentifier, and also in Internet Banking. Scan the QR code and confirm the payment with the Mobile Banking app.

How it works

Having problems with Internet Banking?

We’re sorry to hear that. Luckily, you will often be able to troubleshoot this yourself. Read our step-by-step instructions to find out how. You will start with the solution that has proven to be the most effective in most cases.

Go to the solutions

About the e.dentifier

Can I borrow your e.dentifier?

Did you know that you can also use another person’s e.dentifier and vice versa? Your e.dentifier is not personal. Your debit card and log-in details are, of course.

Disposing of an old e.dentifier

If you have an old e.dentifier, or the battery has run out, don’t simply throw it away — you need to put it in a ‘small chemical waste’ bin. Ask your council for details.