If you live outside the Netherlands
You can request a new PIN. You will receive the letter with your new PIN at your home address. Within the Netherlands, this letter will arrive within 3 to 5 working days. Please note that letters sent abroad can take longer to arrive.
If you’re abroad only temporarily
We will send the letter with the new PIN only to your home address. We do this to protect your money and your personal information. But of course it’s a nuisance if you can't use your bank card to make payments. Fortunately, there are ways to withdraw cash or use your PIN in shops without a debit card. Please read the tips on these below.
Need help?
Please get in touch with one of
via
chat or by
phone .