Forgotten the PIN for your debit card?

Oops! Can’t remember your PIN? That can happen to anyone. You can request a new PIN from one of our staff or by phone. You’ll get a letter with your new PIN within 3 to 5 working days.

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Or do you have another problem?

I’ve entered the wrong PIN three times
  • If you’ve forgotten your PIN, you can request a new one. This can be arranged with one of our staff via chat or by phone
  • If you remember your PIN but you just entered it incorrectly, please follow the steps below
 
Where did you enter your PIN incorrectly?
 
At an ATM or a yellow Geldmaat ATM in a shop
Here’s how to sort that out:
  1. Unblock your debit card in the ABN AMRO app or through Internet Banking  
  2. Go to a Geldmaat ATM. If you’d prefer to go to a Geldmaat ATM that is not outside, many shops also have a Geldmaat ATM inside
  3. Enter the correct PIN
  4. Check your balance or withdraw cash
  5. Your debit card is working again
 
On your e.dentifier
Here’s how to sort that out:
  1. Go to a Geldmaat ATM. If you’d prefer to go to a Geldmaat ATM that is not outside, many shops also have a Geldmaat ATM inside
  2. Enter your current PIN
  3. Check your balance or withdraw cash
  4. You can log into Internet Banking again with your e.dentifier
Need help?
If that doesn’t work, please get in touch with one of   via  chat  or by  phone .
I can no longer log into the app

Fortunately, this can be sorted out quickly. If you’ve entered an incorrect identification code three times, you must register the app for use again. In that case, you’ll choose a new five-digit identification code. Then you can log in again without problem. Here’s how to do that:

  1. First have your debit card and your e.dentifier ready. You will need them in order to register 
  2. Go to the home screen on the app. You can also close the app briefly to get back to this screen
  3. Tap “Activate the app” and follow the steps on the screen. If you don’t see this, put in the wrong identification code a couple of times, and start at step 2
Need help?
If that doesn’t work, please get in touch with one of   via  chat  or by  phone .
I can no longer log into Internet Banking
That's a nuisance, of course, but fortunately the issue can often be resolved quickly. Read on to find out how.
 
Do you have a new card?  
If you’ve received a new card, you’ll need to activate it first. You can then use it to log in right away. Here’s how to sort that out:

  1. Activate your card
  2. Go to the login screen on Internet Banking
  3. Enter your new card number on the login screen
  4. You can now use this to log in
If you remember your PIN
but you entered the wrong PIN, response code or the card number on the e.dentifier three times, here’s how to sort that out:
 
  1. Go to a Geldmaat ATM. If you’d prefer to go to a Geldmaat ATM that is not outside, many shops also have a Geldmaat ATM inside
  2. Enter your current PIN and check your balance or withdraw cash
  3. Now you can log in again without problem
 
Have you forgotten your PIN? 
Need help?
If that doesn’t work, please get in touch with one of   via  chat  or by  phone .
Can I request a new PIN from abroad?
If you live outside the Netherlands 
You can request a new PIN. You will receive the letter with your new PIN at your home address. Within the Netherlands, this letter will arrive within 3 to 5 working days. Please note that letters sent abroad can take longer to arrive.
 
If you’re abroad only temporarily
We will send the letter with the new PIN only to your home address. We do this to protect your money and your personal information. But of course it’s a nuisance if you can't use your bank card to make payments. Fortunately, there are ways to withdraw cash or use your PIN in shops without a debit card. Please read the tips on these below.

Need help?
Please get in touch with one of via  chat  or by  phone .
How can I transfer or withdraw cash if I cannot use my card?
While your new PIN is on its way to you, you may need to make payments or withdraw cash. Fortunately, you can also do your banking without a debit card:

  • Transfer money with the ABN AMRO app, or log into Internet Banking with another account for which you have a payment card 
  • Need cash? With the ABN AMRO app, you can withdraw cash without using your debit card
  • Contactless payment with your phone is also possible with Google Pay, Apple Pay or a wearable  
  • You can also make payments or withdraw cash with a credit card, even when you’re abroad. Please note that withdrawing cash with your credit card costs at least €4.50 per withdrawal. Check the rates
Need help?
Please get in touch with one of   via  chat  or by  phone .

A few tips

Withdrawing cash without a card

Enjoy the convenience: you can also withdraw cash from an ATM with the ABN AMRO app on your phone. To see how it works take a look at the video. You can also withdraw cash with a credit card. But please note that doing this costs extra.
Withdrawing money without a card What does it cost to withdraw cash?
This is how you pay with Google Pay

Making contactless payments without a card

Good to know: you can also make contactless payments in shops without a debit card, for example with Google Pay or Apple Pay on your phone, or with a handy wearable, such as a special ring or watch.
About wearables
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Enjoy the convenience: you can choose your own PIN

To make it easier to remember your PIN, just choose it yourself. Go to a , insert your card, and enter your current PIN. Select “Pincode wijzigen”[Change PIN]. Enter your new PIN and press “Goed” [Correct]. Do this one more time and you’re good to go.
Find a Geldmaat ATM near you Here’s how it works

Self-service