Forgotten the PIN for your debit card?

• Have you forgotten your PIN? Chat with us or call us. We would be happy to help you.
• If you remember your PIN but you just entered it incorrectly, please follow the steps below

1. Unblock your debit card in the ABN AMRO app or through Internet Banking  
2. Go to a Geldmaat ATM. If you’d prefer to go to a Geldmaat ATM that is not outside, many shops also have a Geldmaat ATM inside
3. Enter the correct PIN
4. Check your balance or withdraw cash
5. Your debit card is working again

1. Go to a Geldmaat ATM. If you’d prefer to go to a Geldmaat ATM that is not outside, many shops also have a Geldmaat ATM inside
2. Enter your current PIN
3. Check your balance or withdraw cash
4. You can log into Internet Banking again with ABN AMRO app or one of our other solutions.

Fortunately, this can be sorted out quickly. If you’ve entered an incorrect identification code three times, you must register the app for use again. In that case, you’ll choose a new five-digit identification code. Then you can log in again without problem. Here’s how to do that:

1. First have your debit card and your e.dentifier ready. You will need them in order to register 
2. Go to the home screen on the app. You can also close the app briefly to get back to this screen
3. Tap “Activate the app” and follow the steps on the screen. If you don’t see this, put in the wrong identification code a couple of times, and start at step 2

That's a nuisance, of course, but fortunately the issue can often be resolved quickly. Read on to find out how.

Do you have a new card?  

If you’ve received a new card, you’ll need to activate it first. You can then use it to log in right away. Here’s how to sort that out:

1. Activate your card
2. Go to the login screen on Internet Banking
3. Enter your new card number on the login screen
4. You can now use this to log in

If you remember your PIN

but you entered the wrong PIN, response code or the card number on the e.dentifier three times, here’s how to sort that out:

1. Go to a Geldmaat ATM. If you’d prefer to go to a Geldmaat ATM that is not outside, many shops also have a Geldmaat ATM inside
2. Enter your current PIN and check your balance or withdraw cash
3. Now you can log in again without problem

Have you forgotten your PIN? 

• If you have the app on your phone, read how you can log into Internet Banking using the QR code. In that case you will not need the e.dentifier
• Or ask whether we can send you your PIN again. This can be done through one of via chat or by phone

Need help?

If that doesn’t work, please get in touch with one of  via chat or by phone.

If you live outside the Netherlands 
Never changed the PIN?
If not, you use the PIN you received with your card and we can send that PIN again to your home address. You will receive the letter with your new PIN at your home address. Within the Netherlands, this letter will arrive within 3 to 5 working days. Please note that letters sent abroad can take longer to arrive.

Chat with us or call us to request your PIN.

Changed your PIN yourself at some point?
If so, you use a PIN you have chosen yourself and we don’t know your PIN. We’ll therefore send a replacement debit card with a new PIN to your home address. Within the Netherlands, this letter will arrive within 3 to 5 working days. Please note that letters sent abroad can take longer to arrive.

Chat with us or call us.

If you’re abroad only temporarily

We will send the letter with the new PIN only to your home address. We do this to protect your money and your personal information. But of course it’s a nuisance if you can't use your bank card to make payments. Fortunately, there are ways to withdraw cash or use your PIN in shops without a debit card. Please read the tips on these below.

Need help?

Please get in touch with one of via chat or by phone.

While your new PIN is on its way to you, you may need to make payments or withdraw cash. Fortunately, you can also do your banking without a debit card:

• Transfer money with the ABN AMRO app, or log into Internet Banking with another account for which you have a payment card 
• Need cash? With the ABN AMRO app, you can withdraw cash without using your debit card
• Contactless payment with your phone is also possible with Google Pay or Apple Pay.
• You can also make payments or withdraw cash with a credit card, even when you’re abroad. Please note that withdrawing cash with your credit card costs at least €4.50 per withdrawal. Check the rates

Need help?

Please get in touch with one of  via chat or by phone.