You cannot make payments or withdraw cash because you have forgotten your debit card’s PIN, or you cannot remember your 5-digit identification code. This can be frustrating, but it happens to all of us. Below you can see what to do if this happens to you.
Call our Customer Service department on 0900 81 70. We're here to help.
Please log in using your e.dentifier and debit card to create a new identification code.
Create a new identification code .
If you do not have an e.dentifier or have forgotten your PIN, please call our Customer Service department on 0900 81 70.
You will need to re-register. Your old identification code will then be replaced by your new one. You will need your debit card, e.dentifier and PIN to do this.
If you do not have an e.dentifier or have forgotten your PIN, please call our Customer Service department on 0900 81 70.
You will need to re-register. Your old identification code will then be replaced by your new one. You will need your debit card, e.dentifier and PIN to do this.
If you do not have an e.dentifier or have forgotten your PIN, please call our Customer Service department on 0900 81 70.