forgotten pin debit card

Or do you have another problem?

I’ve entered the wrong PIN three times

Have you forgotten your PIN? Chat with us or call us . We would be happy to help you.
If you remember your PIN but you just entered it incorrectly, please follow the steps below

Where did you enter your PIN incorrectly?

At an ATM or a yellow Geldmaat ATM in a shop

Here’s how to sort that out:

Unblock your debit card in the ABN AMRO app or through Internet Banking
Go to a Geldmaat ATM. If you’d prefer to go to a Geldmaat ATM that is not outside, many shops also have a Geldmaat ATM inside
Enter the correct PIN
Check your balance or withdraw cash
Your debit card is working again

On your e.dentifier

Here’s how to sort that out:

Go to a Geldmaat ATM. If you’d prefer to go to a Geldmaat ATM that is not outside, many shops also have a Geldmaat ATM inside
Enter your current PIN
Check your balance or withdraw cash
You can log into Internet Banking again with your e.dentifier

Need help?

If that doesn’t work, please get in touch with one of via chat or by phone .

I can no longer log into the app

Fortunately, this can be sorted out quickly. If you’ve entered an incorrect identification code three times, you must register the app for use again. In that case, you’ll choose a new five-digit identification code. Then you can log in again without problem. Here’s how to do that:

First have your debit card and your e.dentifier ready. You will need them in order to register 
Go to the home screen on the app. You can also close the app briefly to get back to this screen
Tap “Activate the app” and follow the steps on the screen. If you don’t see this, put in the wrong identification code a couple of times, and start at step 2

Need help?

If that doesn’t work, please get in touch with one of via chat or by phone .

I can no longer log into Internet Banking

That's a nuisance, of course, but fortunately the issue can often be resolved quickly. Read on to find out how.

Do you have a new card?

If you’ve received a new card, you’ll need to activate it first. You can then use it to log in right away. Here’s how to sort that out:

Activate your card
Go to the login screen on Internet Banking
Enter your new card number on the login screen
You can now use this to log in

If you remember your PIN

but you entered the wrong PIN, response code or the card number on the e.dentifier three times, here’s how to sort that out:

Go to a Geldmaat ATM. If you’d prefer to go to a Geldmaat ATM that is not outside, many shops also have a Geldmaat ATM inside
Enter your current PIN and check your balance or withdraw cash
Now you can log in again without problem

Have you forgotten your PIN?

If you have the app on your phone, read how you can log into Internet Banking using the QR code. In that case you will not need the e.dentifier
Or ask whether we can send you your PIN again. This can be done through one of via chat or by phone

Need help?

If that doesn’t work, please get in touch with one of via chat or by phone .

Can I request a new PIN from abroad?

If you live outside the Netherlands
Never changed the PIN?
If not, you use the PIN you received with your card and we can send that PIN again to your home address. You will receive the letter with your new PIN at your home address. Within the Netherlands, this letter will arrive within 3 to 5 working days. Please note that letters sent abroad can take longer to arrive.

Chat with us or call us to request your PIN.

Changed your PIN yourself at some point?
If so, you use a PIN you have chosen yourself and we don’t know your PIN. We’ll therefore send a replacement debit card with a new PIN to your home address. Within the Netherlands, this letter will arrive within 3 to 5 working days. Please note that letters sent abroad can take longer to arrive.

Chat with us or call us .

If you’re abroad only temporarily

We will send the letter with the new PIN only to your home address. We do this to protect your money and your personal information. But of course it’s a nuisance if you can't use your bank card to make payments. Fortunately, there are ways to withdraw cash or use your PIN in shops without a debit card. Please read the tips on these below.

Need help?

Please get in touch with one of via chat or by phone .

How can I transfer or withdraw cash if I cannot use my card?

While your new PIN is on its way to you, you may need to make payments or withdraw cash. Fortunately, you can also do your banking without a debit card:

Transfer money with the ABN AMRO app, or log into Internet Banking with another account for which you have a payment card
Need cash? With the ABN AMRO app, you can withdraw cash without using your debit card
Contactless payment with your phone is also possible with Google Pay or Apple Pay.
You can also make payments or withdraw cash with a credit card, even when you’re abroad. Please note that withdrawing cash with your credit card costs at least €4.50 per withdrawal. Check the rates

Need help?

Please get in touch with one of via chat or by phone .

Uitgelogd

Forgotten the PIN for your debit card?

Never changed the PIN?

Changed your PIN at some point?

Withdrawing cash without a card

Or do you have another problem?

A few tips

Withdrawing cash without a card

Making contactless payments without a card

Enjoy the convenience: you can choose your own PIN

Self-service