New ways to log in without the e.dentifier

You only need to take action once you have received a letter and an email from us. These will tell you that there is a message for you in Internet Banking. You can submit your choice through that message. 
If you have not yet received a letter and an email, you do not need to do anything at this time. You can continue to use the e.dentifier.

We believe it’s important that clients can continue to bank securely now and in the future. Digital security calls for continuous innovation, also because of new laws and regulations and technological developments. 

We understand that such a change can be daunting or difficult, especially for people who have been banking in the same trusted way for many years. Do bear in mind that your everyday banking will remain the same, 
it’s just the way you log in and approve transactions that’s changing. 

Your email address and password are needed in case you lose your device or your security key and need to block it. If you choose the security key as your new way of logging in, you will also use your email address when logging in with your security key.

Please make sure you keep your password safe. Would you like some tips? You can find more information about password managers on the Consumentenbond website.

Yes. Banking without the app is secure if you choose the security key.

The security key was specially designed for secure login:

• you don’t use a smartphone,
• the security key doesn’t have a battery,
• your personal data is well protected, in compliance with all security and privacy regulations.

Everyone will get their turn, but not all at the same time.
Personal clients who only use the e.dentifier to log in to Internet Banking will receive a personal message from ABN AMRO:

• by letter and email, and
• on Internet Banking.

This will happen in phases between June 2026 and December 2026. Until you receive this invitation, you don’t need to do anything. You can keep using the e.dentifier until then.

We understand that this change may feel daunting or may be challenging. That’s why we’re making additional support available:

• help from our customer services by phone,
• clear explanations and manuals,
• step‑by‑step support online,
• help from Help with Banking Advisers,
• support through SeniorWeb

Yes. Clients choose for themselves which login option best suits their situation:
the ABN AMRO app or the security key.

If your situation changes at any point in the future, please contact us to discuss which option would be the best fit for your new situation.

After registering the security key, it’s important to hold on to the e.dentifier, as you may still need it in some cases. We’ll let you know when the e.dentifier is no longer needed.

We charge a one-off personal contribution of €10 for the security key. This contribution is intended to cover part of the device’s production, security and distribution costs.

We understand that not everyone can afford this contribution and that the ABN AMRO app may not be a suitable solution for everyone. If this is the case for you, please contact our customer services, so we can look for a suitable solution together.