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Call us from the app

It’s secure and fast

Calling from the app

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  • No dialling
  • No menu of options
  • Get put through directly to the right department
  • See upfront what the estimated waiting time is

If you call us from the ABN AMRO app on your phone, you’ll be calling our customer service directly. This is faster than usual, because you don’t have to dial the number and you skip the menu of options. And because you’re already logged in, we can see right away who you are. It’s safe and secure!

It's that easy

1. Open the app and log in

Don't have the ABN AMRO app yet? Download the app.

Home screen of the ABN AMRO app
2. Tap the 'Help' icon at the bottom of the screen

Help tab in the ABN AMRO app
3. Tap 'Call Customer Services'

4. Select your subject and call

5. View the expected waiting time and call us
  • You can reach us by telephone from Monday to Friday, between the hours of 8 a.m. and 5.30 p.m. 
  • Once you've chosen a topic, you'll see the estimated waiting time
  • Tap 'Call us'
  • Too busy? Call whenever is most convenient for you

    Good to know: if you call us from the app, you pay the usual call charges as set by your telephone provider.

It's that easy

1. Open the app and log in
2. Tap the 'Help' icon at the bottom of the screen
3. Tap 'Call Customer Services'
4. Select your subject and call
5. View the expected waiting time and call us

1. Open the app and log in

Don't have the ABN AMRO app yet? Download the app.

Home screen of the ABN AMRO app

2. Tap the 'Help' icon at the bottom of the screen

Help tab in the ABN AMRO app

3. Tap 'Call Customer Services'

4. Select your subject and call

5. View the expected waiting time and call us

  • You can reach us by telephone from Monday to Friday, between the hours of 8 a.m. and 5.30 p.m. 
  • Once you've chosen a topic, you'll see the estimated waiting time
  • Tap 'Call us'
  • Too busy? Call whenever is most convenient for you

    Good to know: if you call us from the app, you pay the usual call charges as set by your telephone provider.

Frequently asked questions

When are the phone lines open?

You can reach us by telephone from Monday to Friday, between the hours of 8 a.m. and 5.30 p.m. We are closed on public holidays and at the weekend, but you can put your question to our chatbot Anna. She can help with many banking matters day or night and may have the answer to your question.

Can I also make calls from the app from abroad?

No, unfortunately you can’t. You can, of course, call us from abroad in the normal way. See the list of phone numbers.

How long can the waiting time be?
Once you’ve chosen a topic, you’ll see the estimated waiting time. Please note that this is just that: an estimate.
 
Don’t want to wait? You can chat with our chatbot Anna 24 hours a day, 7 days a week. If she can’t help you, a staff member will take over the conversation.
What if I can’t log in?
The app’s home screen features a number of tips to help with this, which you can read without logging in:
  • Open the app.
  • Tap the icon with the question mark in the upper-right corner.
  • Under ‘Help’, tap ‘I can’t log in’.
  • You’ll find a few tips there.
  • If that doesn’t work, chat with us or call us in the normal way.
Don't have the ABN AMRO app yet?
How much does it cost to call from the app?
If you call us from the app, you pay the .
How safe is it to make calls from the app?

If you call us from the app, you’re calling us from the app’s secure environment. A software update that includes the latest security features is made available every two weeks. This ensures continuous protection for your data. And because you don’t have to dial a number, you can’t make a mistake. This way you can be sure it’s us you’re in contact with. And because you’re logged in when you call us, we know for sure that we’re talking to you. That’s good to know!

How do I use the QR code to call?
If you’re reading this page on your computer, you can also easily call us from the app by scanning this :
 
Scan the QR code and call us using the app
 
Scan the code and call us directly from the app
 
Here’s how to do that:
  1. Open the ABN AMRO app.
  2. Tap the QR scanner in the upper-left corner.
  3. Point your phone’s camera at the QR code. If that doesn’t work, move the camera a bit closer or farther away. 
  4. Follow the steps on your phone.
  5. Log in and choose the topic you’re calling about.
  6. You’ll see the estimated waiting time. Then tap ‘Call us’.
How safe is it to use the QR code to call?

You scan our QR codes with the ABN AMRO app. If a code isn’t right or wasn’t created by us, the app won’t read it. That’s reassuring!