Question 1

When are the phone lines open?

Accepted Answer

You can reach us by telephone from Monday to Friday, between the hours of 9 am and 5 pm
Once you've chosen a topic, you'll see the estimated waiting time
Tap 'Call us'
Too busy? Call whenever is most convenient for you

Good to know: if you call us from the app, you pay the usual call charges as set by your telephone provider.

Question 2

Can I also make calls from the app from abroad?

Accepted Answer

No, unfortunately you can't. You can, of course, call us from abroad in the normal way. See the list of phone numbers .

Question 3

How long can the waiting time be?

Accepted Answer

Once you've chosen a topic, you’ll see the estimated waiting time. Please note that this is just that: an estimate. Don’t want to wait? You can [object Object] 24 hours a day, 7 days a week. If she can’t help you, a staff member will take over the conversation.

Question 4

What if I can’t log in?

Accepted Answer

The app’s home screen features a number of tips to help with this, which you can read without logging in: Open the app. Tap the icon with the question mark in the upper-right corner. Under ‘Help’, tap ‘I can’t log in’. You’ll find a few tips there. If that doesn’t work, [object Object] or call us in the normal way . Don't have the ABN AMRO app yet? Download the app Or [object Object] Or call us in the normal way

Question 5

How much does it cost to call from the app?

Accepted Answer

If you call us from the app, you pay the [object Object].

Question 6

How safe is it to make calls from the app?

Accepted Answer

If you call us from the app, you’re calling us from the app’s secure environment. A software update that includes the latest security features is made available every two weeks. This ensures continuous protection for your data. And because you don’t have to dial a number, you can’t make a mistake. This way you can be sure it’s us you’re in contact with. And because you’re logged in when you call us, we know for sure that we’re talking to you. That’s good to know!

Question 7

How do I use the QR code to call?

Accepted Answer

If you’re reading this page on your computer, you can also easily call us from the app by scanning this [object Object]: undefined Scan the code and call us directly from the app Here’s how to do that: Open the ABN AMRO app. Tap the QR scanner in the upper-left corner. Point your phone’s camera at the QR code. If that doesn’t work, move the camera a bit closer or farther away. Follow the steps on your phone. Log in and choose the topic you’re calling about. You’ll see the estimated waiting time. Then tap ‘Call us’.

Question 8

How safe is it to use the QR code to call?

Accepted Answer

You scan our QR codes with the ABN AMRO app. If a code isn’t right or wasn’t created by us, the app won’t read it. That’s reassuring!

Call us from the app

It's that easy

1. Open the app and log in

2. Tap the 'Help' icon at the bottom of the screen

3. Tap 'Call Customer Services'

4. Select your subject and call

5. View the expected waiting time and call us