The ABN AMRO app
Your banking at your fingertips
Secure, fast and easy
- For your everyday banking and more
- With the high level of security you've come to expect from us
- Also for logging in to Internet Banking on your PC or laptop
Could this be a good option for you?
Why the ABN AMRO app
Need to check your balance quickly or make a transfer? Or perhaps you want to change your payment limit or take a look at your Forecast? A few taps on your smartphone or tablet is all it takes, all with the high level of security you’ve come to expect from us. With the app, you are ready for the future.
Activate the app
If you’re about to start using the ABN AMRO app for the first time, it just takes a few steps to install it on your phone or tablet. We’ll help you on your way towards downloading, activating and using the app.
3 benefits of the ABN AMRO app
Block and unblock your debit card yourself in case of loss or theft
If you have lost your debit card, or entered an incorrect PIN three times, you can block (and unblock) your debit card in the app in seconds.
Here's how to block your debit card
Get help faster by calling from the app
If you need help with your everyday banking, call us from the app! Because we can see who you are, we’ll be able to help you more effectively and faster.
Here's how to call us from the app
Access to banking when travelling
Unexpected expenses during your trip? Or maybe you’ve lost your debit card? The app lets you quickly access your banking while travelling.
Check out further benefits of the app
Logging in to Internet Banking is easy
Discover the new way of logging in to Internet Banking. Simply scan the QR code on the login screen with your phone and then continue banking as usual. We explain how it works, and why it’s safe.
The ABN AMRO app is secure
Are you still having doubts about the app's security? Then read the 4 reasons why you can trust the app, and watch the video in which our colleague Sjoerd answers the most frequently asked questions about the app and security.
Useful to know
Who is it for?
If you have an ABN AMRO current account and Internet Banking, you can use the ABN AMRO app.
- Not an ABN AMRO customer yet? Open a current account now.
- Are you a business customer? Find out more about the ABN AMRO app for business costumers.
Terms and conditions
The ABN AMRO app is subject to the Identification Code Terms and Conditions (Voorwaarden identificatiecode) (PDF, 104 KB) .
Costs
- Downloading and using the ABN AMRO app is entirely free of charge.
- You will need internet access to use the app. Your mobile service provider may charge you for using mobile internet.
Security
- Device registration is a mandatory security measure for our app. It allows us to identify you by the device you are using to do your banking as well as by your identification code. You can only use the app if all of these details are correct.
- The first time you use the ABN AMRO app, you will be asked to create an identification code. This will be the personal code you use to log in and transfer money.
- If your device supports Touch ID or fingerprint, you can use these features to log in and transfer money within your daily limit. Your fingerprint will then be used instead of your identification code. Find out more about your fingerprint and the ABN AMRO app.
- A jailbroken or rooted device allows installation of apps that have not been verified by the official app stores. These kinds of apps can do damage to your device or other apps. We consider this highly unsecure for the ABN AMRO app. Therefore, the ABN AMRO app is no longer supported on jailbroken or rooted devices. Some of the app features (such as fingerprint) will be disabled on these kinds of devices.
- We do our utmost to ensure our customers can do their banking securely. But it is equally important for you yourself to be aware of how to use your device and your details securely. Read our tips for secure banking with the ABN AMRO app.
- What if you lose your phone? It can happen to anybody. Just make sure all your details are secure now, so that you are prepared if it ever happens. One option is to enable anti-theft protection. Find out how to set your phone and what else you can do.
Questions about logging in with the app
How do I obtain the 5-digit identification code?
When you use the ABN AMRO app for the first time, you set your own 5-digit identification code. For more information about downloading the app and using it for the first time, see our Getting started with the ABN AMRO app page.
Can I still log in with the e.dentifier after I install the app?
Yes, you can still use the e.dentifier to log in to Internet Banking after installing the app. However you are not required to use the e.dentifier for banking. You can use the ABN AMRO app to log in and approve payments as well.
You can already replace the e.dentifier with the app by using the app to log in to Internet Banking on your PC or laptop. This is not only convenient because your phone is often within easy reach anyway, it’s also more secure because you can continuously update the app - and the security features - to the latest version. Find out more about logging in using the app.
Questions about using the app
If I log in using the ABN AMRO app, do I then have to do my banking on my mobile phone?
If you install the ABN AMRO app on your mobile device, you can still do you banking on your PC or laptop. You can choose to use the app just for logging in to Internet Banking. You can of course also do your banking in the app, but you don’t have to.
Who can help if I have problems using the ABN AMRO app?
- We can show you step by step how to download, activate or use the ABN AMRO app for the first time. We have a handy help video or a manual, for example.
- If you have any other questions about the ABN AMRO app, whether you can follow a course on the app at home, for example, or what to do if you lose your phone, we're always happy to answer the most frequently asked questions about the app.
How do I know if my device is compatible with the ABN AMRO app?
You can see on your device which version of iOS, iPadOS or Android you are using. This information is shown in the settings. If you have an Android device, the information is generally shown under the ‘software’ or ‘software information’ heading. On a device running iOS or iPadOS, you should look under the ‘info’ or ‘about’ heading.
If your device has at least Android 11 or iOS or iPadOS 15, you can use the ABN AMRO app. If the version is lower, check whether you can install an update. If you can’t, your device is not suitable.
How do I combine business and personal banking in the app?
You can add an extra profile in the ABN AMRO app. That’s useful if you have both a personal account and a business current account with us, as you always have easy access to your banking, but under separate profiles. Find out how to add your business profile.
Questions about the security of the app
How secure is the app?
The ABN AMRO app is secure. The ABN AMRO app and Internet Banking are both completely closed environments. Your data is encrypted and transmitted via a secure connection. If you’re still having doubts about the app’s security, we’d be happy to tell you more and show you why the app is so secure.
If I lose my phone can anyone who finds it access my bank account?
No, they can’t. The app is secured with your identification code, your fingerprint, or facial recognition. Your banking details are not accessible to anyone else. We recommend that you delete your device registration for the ABN AMRO app. You can do this yourself in Internet Banking. You can log in to Internet Banking with:
- a phone borrowed from someone close to you, such as a family member or your partner;
- a tablet or iPad, if you have one;
- an old phone.
You need to activate the ABN AMRO app again on this alternative device, and you’ll need your ID to do that. You can then log in to Internet Banking and delete the registration for the device you've lost. If this is not possible, or something keeps going wrong, simply call us.
What about updating the app?
We work on security and improvements every day. As a result, we can regularly offer you a new version of the app If your mobile phone with the ABN AMRO app lets you know that a new update is available, you should install it immediately. This ensures that the app is always secure to use.
Can other apps on my phone see what I do in the ABN AMRO app?
No, they can’t. Like Internet Banking, the ABN AMRO app is a completely closed environment.
How to update Android software on my telephone or tablet?
- Open the Settings app on your telephone or tablet.
- Tap System, followed by System updates. Here you can see which version of Android your device is running. If an update is available, you will find it here.
- You will see your update status. Follow the instructions on the screen.
How to update iOS software on my iPhone or iPad?
- Go to Settings on your iPhone or iPad.
- Tap General > Software Update. You will now see which iOS version number is installed on your telephone. If an update is available, you will see it here.
- Tap Install Now to perform the update and follow the instructions.