How do I obtain the 5-digit identification code?

When you use the ABN AMRO app for the first time, you set your own 5-digit identification code. For more information about downloading the app and using it for the first time, see our Getting started with the ABN AMRO app page .

Can I still log in with the e.dentifier after I install the app?

Yes, you can still use the e.dentifier to log in to Internet Banking after installing the app. However you are not required to use the e.dentifier for banking. You can use the ABN AMRO app to log in and approve payments as well. You can already replace the e.dentifier with the app by using the app to log in to Internet Banking on your PC or laptop. This is not only convenient because your phone is often within easy reach anyway, it’s also more secure because you can continuously update the app - and the security features - to the latest version. Find out more about logging in using the app .

If I log in using the ABN AMRO app, do I then have to do my banking on my mobile phone?

If you install the ABN AMRO app on your mobile device, you can still do you banking on your PC or laptop. You can choose to use the app just for logging in to Internet Banking. You can of course also do your banking in the app, but you don’t have to.

Who can help if I have problems using the ABN AMRO app?

We can show you step by step how to download, activate or use the ABN AMRO app for the first time. We have a handy help video or a manual, for example. If you have any other questions about the ABN AMRO app, whether you can follow a course on the app at home, for example, or what to do if you lose your phone, we're always happy to answer the most frequently asked questions about the app .

How do I know if my device is compatible with the ABN AMRO app?

You can use the ABN AMRO app on an iOS, iPadOS or Android device. Apple (iOS/iPadOS) and Google (Android) release security updates several times a year. These updates protect your phone or tablet. If a device no longer receives updates, that means that it is not properly secure. Google, Apple and the manufacturers decide when a device stops receiving updates. This generally occurs when a device reaches a certain age. You are then unable to install a new version of iOS, iPadOS or Android> And you no longer receive security updates. We feel it is important that you use the ABN AMRO app on a device that is fully protected. This is why the app only works on phones and tablets running a recent version of iOS, iPadOS or Android. If you are unable to download the app, your device might be outdated. Or you might need to install a newer version of your software. Discover which devices are compatible with the ABN AMRO app

How do I combine business and personal banking in the app?

You can add an extra profile in the ABN AMRO app. That’s useful if you have both a personal account and a business current account with us, as you always have easy access to your banking, but under separate profiles. Find out how to add your business profile .

How secure is the app?

The ABN AMRO app is secure. The ABN AMRO app and Internet Banking are both completely closed environments. Your data is encrypted and transmitted via a secure connection. If you’re still having doubts about the app’s security, we’d be happy to tell you more and show you why the app is so secure .

If I lose my phone can anyone who finds it access my bank account?

No, they can’t. The app is secured with your identification code, your fingerprint, or facial recognition. Your banking details are not accessible to anyone else. We recommend that you delete your device registration for the ABN AMRO app. You can do this yourself in Internet Banking. You can log in to Internet Banking with: a phone borrowed from someone close to you, such as a family member or your partner; a tablet or iPad, if you have one; an old phone. You need to activate the ABN AMRO app again on this alternative device, and you’ll need your ID to do that. You can then log in to Internet Banking and delete the registration for the device you've lost . If this is not possible, or something keeps going wrong, simply call us .

What about updating the app?

We work on security and improvements every day. As a result, we can regularly offer you a new version of the app If your mobile phone with the ABN AMRO app lets you know that a new update is available, you should install it immediately. This ensures that the app is always secure to use.

Can other apps on my phone see what I do in the ABN AMRO app?

No, they can’t. Like Internet Banking, the ABN AMRO app is a completely closed environment.

How to update Android software on my telephone or tablet?

Open the Settings app on your telephone or tablet. Tap System, followed by System updates. Here you can see which version of Android your device is running. If an update is available, you will find it here. You will see your update status. Follow the instructions on the screen.

How to update iOS software on my iPhone or iPad?

Go to Settings on your iPhone or iPad. Tap General > Software Update. You will now see which iOS version number is installed on your telephone. If an update is available, you will see it here. Tap Install Now to perform the update and follow the instructions.

The ABN AMRO app

Your banking at your fingertips

Secure, fast and easy

For your everyday banking and more
With the high level of security you've come to expect from us
Also for logging in to Internet Banking on your PC or laptop

Could this be a good option for you?

Business banking

All you need to know about the ABN AMRO app for business clients

Private Banking

All you need to know about the ABN AMRO app for Private Banking clients.

Accessibility

Help using the ABN AMRO app for people with a disability

3 benefits of the ABN AMRO app

If you have lost your debit card, or entered an incorrect PIN three times, you can block (and unblock) your debit card in the app in seconds.

Here's how to block your debit card

If you need help with your everyday banking, call us from the app! Because we can see who you are, we’ll be able to help you more effectively and faster.

Here's how to call us from the app

Unexpected expenses during your trip? Or maybe you’ve lost your debit card? The app lets you quickly access your banking while travelling.

Check out further benefits of the app

The ABN AMRO app is secure

Are you still having doubts about the app's security? Then read the 4 reasons why you can trust the app, and watch the video in which our colleague Sjoerd answers the most frequently asked questions about the app and security.

Find out more

Useful to know

Who is it for?

If you have an ABN AMRO current account and Internet Banking, you can use the ABN AMRO app.

Not an ABN AMRO customer yet? Open a current account now.
Are you a business customer? Find out more about the ABN AMRO app for business costumers.

Terms and conditions

The ABN AMRO app is subject to the Identification Code Terms and Conditions (Voorwaarden identificatiecode) (PDF, 104 KB) .

Costs

Downloading and using the ABN AMRO app is entirely free of charge.
You will need internet access to use the app. Your mobile service provider may charge you for using mobile internet.

Security

Device registration is a mandatory security measure for our app. It allows us to identify you by the device you are using to do your banking as well as by your identification code. You can only use the app if all of these details are correct.
The first time you use the ABN AMRO app, you will be asked to create an identification code. This will be the personal code you use to log in and transfer money.
If your device supports Touch ID or fingerprint, you can use these features to log in and transfer money within your daily limit. Your fingerprint will then be used instead of your identification code. Find out more about your fingerprint and the ABN AMRO app.
A jailbroken or rooted device allows installation of apps that have not been verified by the official app stores. These kinds of apps can do damage to your device or other apps. We consider this highly unsecure for the ABN AMRO app. Therefore, the ABN AMRO app is no longer supported on jailbroken or rooted devices. Some of the app features (such as fingerprint) will be disabled on these kinds of devices.
We do our utmost to ensure our customers can do their banking securely. But it is equally important for you yourself to be aware of how to use your device and your details securely. Read our tips for secure banking with the ABN AMRO app.
What if you lose your phone? It can happen to anybody. Just make sure all your details are secure now, so that you are prepared if it ever happens. One option is to enable anti-theft protection. Find out how to set your phone and what else you can do.