Activate the ABN AMRO app

You can use the ABN AMRO app on your mobile device if you have an ABN AMRO current account and use Internet Banking.

• If you’re not yet an ABN AMRO client, open a current account now.
• If you’re a business client, read more about the ABN AMRO app for business clients.

You can use the ABN AMRO app on an iOS, iPadOS or Android device. Apple (iOS/iPadOS) and Google (Android) release security updates several times a year. These updates protect your phone or tablet. If a device no longer receives updates, that means that it is not properly secure.

Google, Apple and the manufacturers decide when a device stops receiving updates. This generally occurs when a device reaches a certain age. You are then unable to install a new version of iOS, iPadOS or Android and no longer receive security updates.

We feel it is important that you use the ABN AMRO app on a device that is fully protected. This is why the app only works on phones and tablets running a recent version of iOS, iPadOS or Android. If you are unable to download the app, your device might be outdated or you might need to install a newer version of your software.

These devices are compatible with the ABN AMRO app

If you want to install and activate the ABN AMRO app for a minor, we’ll show you step by step (in Dutch) how easy this is to do.

You may be asked to re-register your device in the following cases:

• You uninstalled the app, and reinstalled it.
• You are installing the app on a new device.
• You’ve entered an incorrect identification code three times.
• You removed your device from your list of registered devices through the app or Internet Banking.
• You have installed the app, but have not used it on that device for more than 1 year.
• You have switched to a new iPhone or iPad and restored a backup from the iCloud. To make sure the ABN AMRO app still works properly, delete the ABN AMRO app from your device. Download the app again form the Apple App Store. You'll find the link at the top of this page.
• You have switched to a new Android device. To make sure the ABN AMRO app still works properly, delete the ABN AMRO app from your device. Download the app again form the Google Play Store. You'll find the link at the top of this page.

If you share your device with someone else, or you have a personal and a business account with us, you can add an additional profile to the app. You can log in separately with each profile, because each profile has its own account and its own identification code. If you want, you can add a personal photo to each profile.

Please note: if you set up more than one profile, logging in with your fingerprint or with face recognition will be disabled. You will then only be able to log in with the identification code.

Here’s how to add a profile:

1. Go to the log-in screen in the app.
2. Tap the image of a profile; this will open a list of all the existing profiles.
3. Tap Add profile and follow the steps.

Once you’ve done that, here’s how to log in with a different profile:

1. Open the app and tap the profile photo.
2. Tap the profile you want to log in with.
3. Log in.

If you want to activate the ABN AMRO app for both accounts, you need to active it for your personal account first. Once you’ve done that, add a business profile by following the steps below.

Here's how to activate the ABN AMRO for a personal account:

1. Download the ABN AMRO app on an Android or iOS (Apple) phone or tablet.
2. Make sure you have the debit card for your personal account and your ID to hand.
3. Open the app and tap ‘Activate the app’. Follow all the steps to activate the app and register your device.

Here's how to add your business profile in the ABN AMRO app:

1. Open the ABN AMRO app on your device.
2. Make sure you have the debit card for your business account to hand.
3. Go to the app’s log-in screen, but don’t log in.
4. Tap the picture and then ‘Add profile’.
5. Enter your business account and card number and follow the steps.

Your business profile is now ready for use. Read more about the business profile.

Yes, it’s safe. We do everything we can to process your personal data safely. The ABN AMRO app satisfies all the latest security requirements. Your data is encrypted and transmitted to us via a secure connection. We check the information to make sure that you are who you say you are.

For more information and tips about security, visit:

Secure banking on your mobile phone

This is for verification purposes. We compare your photo with the photo on the ID and the information we extract from your ID so that we know you’re the person you say you are. 

If your phone is less than five years old, it will probably have an NFC reader which can scan the chip in your ID. All iPhones starting from the iPhone 7 have this feature. Androids differ from one device to another. To find out whether your phone has an NFC reader, look for NFC in the menu or settings.

If you have a budget phone, it may not have an NFC reader.

If you have a passport, driving licence or residence permit with an NFC chip, you can use it to activate the ABN AMRO app. The chip contains data like your photograph and your name. You can tell whether your ID has an NFC chip by checking it for the symbol shown here. Most passports and ID cards issued after 2001 have an NFC chip. The same applies to driving licences issued from 2016 onwards.

If you are unable to activate the ABN AMRO app with your ID, you can activate the app with an e.dentifier. The ABN AMRO app manual (PDF, 17 MB) explains how to do this.

Also see our tips on activating the app with your ID.

You won’t be able to activate the ABN AMRO app with your ID if you don’t authorise this.

If you install the ABN AMRO app on your mobile device, you can still do you banking on your PC or laptop. You can choose to use the app just for logging in to Internet Banking. You can of course also do your banking in the app, but you don’t have to.

Yes, you can still use the e.dentifier to log in to Internet Banking after installing the app. Note that we will phase out the e.dentifier altogether in the future. The ABN AMRO app will then replace the e.dentifier.

You can already replace the e.dentifier with the app by using the app to log in to Internet Banking on your PC or laptop. This is not only convenient because your phone is often within easy reach anyway. It’s also more secure because you can continuously update the app - and the security features - to the latest version.

Find out more about logging in using the app.

When you use the ABN AMRO app for the first time, you set your own 5-digit identification code.

No problem, you can set a new identification code yourself on the app’s home screen:  

1. Open the app (but don’t log in).
2. Tap the icon with the question mark in the upper-right corner.
3. Tap ‘I can’t remember my identification code’.
4. Tap ‘Reset identification code’ and follow the steps.

1. In the app, select ‘Profile’.
2. Under ‘Access and usage’ tap ‘5-digit identification code’.
3. Enter your current identification code.
4. Enter your new identification code.
5. Enter your new identification code again to confirm it.

If only the last digit has changed, updating your card number in the ABN AMRO app is simple.

1. Tap ‘Profile’.
2. Under ‘Access and usage’ tap ‘Set new card number’ and change your card number.

If digits other than just the last digit of your card number have changed, delete your device registration and register again.

1. Tap ‘Profile’.
2. Tap ‘Registered devices’.
3. Tap the recycle bin next to the name of your device.
4. Confirm with your identification code.

Now you need to reactivate the ABN AMRO app. You'll need your ID to do that.

• In the ABN AMRO app: go to ‘Profile’ > ‘Access and usage’ > ‘Registered devices’.
• On Internet Banking: go to ‘Manage mobile devices’.

On this page, you can also remove a registered phone that you no longer use.

Sometimes you may see your device listed more than once. This happens, for example, when you uninstall and then reinstall the ABN AMRO app on this device. By doing so, you in fact re-register the device. You can simply remove any duplicate entries from the list. When you do so, make sure you do not remove the registration with the most recent date.