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Secure banking on your mobile phone

We make strenuous efforts to ensure banking on your mobile phone is secure. It's equally important that you are aware of all you can do to keep your device safe and secure. For example, did you know that public WiFi is not always secure? Read our information on secure banking.

What you can do to stay safe when banking online

  1. Keep your security codes secret

    We will never ask you for your , either by phone, via e-mail, text message, WhatsApp or social media. Nor will we ask you to transfer money, or to log in directly to the ABN AMRO app via a link.

  2. Set up security on your phone

    A screen lock means you’re the only one who can unlock your phone using a code, pattern, Face ID or your fingerprint. If you use a code, make sure nobody is looking over your shoulder to watch you tap it in. Anti-theft security allows you to safeguard your details in case you ever lose your phone or it gets stolen.

    Please note: don’t your device as this compromises the security on your phone and means your device is no longer adequately protected. 

  3. Phone lost or stolen? Make sure nobody can use your ABN AMRO app

    Delete the device registration for the ABN AMRO app on your lost phone on Internet Banking. Read how to do it here. If you want to use the ABN AMRO app on a new phone, you’ll need to reactivate it.  

  4. Check your device registrations on a regular basis

    Go to ‘Profile’. Scroll down to ‘Access and usage’. Tap ‘Registered devices’. You’ll see a list of devices here if you also use the app on other devices (such as a tablet). The date that you last logged in is shown next to each device. This may help you to decide which device to remove if you no longer use it. Simply tap the bin icon next to the device concerned.

  5. Use your own provider's network

    WiFi networks without a password or with a password that anyone can use are not always secure. You should therefore always use your mobile provider's network.

  6. Update the ABN AMRO app regularly

    Always install updates for the ABN AMRO app and your device software (iOS or Android) as soon as you receive them. Or allow automatic installation of updates. That way you can be sure your device has the latest security patches.

  7. Only install apps from an official or reliable publisher

    Do not use apps made available through channels other than official app stores. Be careful if an app is asking for greater rights of access.

Also read the information about using your computer and personal details securely

This is how we help you to bank securely

  1. We register your device

    You also register your device when you install the app. This way, we not only recognise you based on your identification code or fingerprint, but we also recognise the device you’re using.

  2. We make sure you’re the only person who can log in to the app

    We always ask you to log in to the app using your identification code, fingerprint or Face ID before you can do any banking. This prevents anyone else who gets their hands on your device from doing so.

  3. We send your details through a secure connection

    All details sent between the app and ABN AMRO are encrypted and sent through a secure connection

  4. We make sure the system logs you out automatically

    If you don’t use the ABN AMRO app for 5 minutes, you’re automatically logged out

    Find out more about why banking with the app is secure