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Call Check

Check who’s calling you

Unfortunately, phone scams are rather common. Scammers may call you directly, posing as a bank employee. They may claim to be calling from our fraud desk, for example. If you aren’t sure whether you’re really speaking to a member of ABN AMRO staff, ask for a Call Check. This way, you can be sure about who’s calling you and prevent fraud.

Call Check in 3 steps

Ask for a Call Check

If you ask for a Call Check, the employee will send you a message in the ABN AMRO app or on Internet Banking

Log in to the ABN AMRO app or Internet Banking

As soon as you log in, you’ll see the message: 'You are talking to an advisor from ABN AMRO’

Check!

If you see the message, you can safely continue the conversation

Ask for a Call Check

If you ask for a Call Check, the employee will send you a message in the ABN AMRO app or on Internet Banking

Log in to the ABN AMRO app or Internet Banking

As soon as you log in, you’ll see the message: 'You are talking to an advisor from ABN AMRO’

Check!

If you see the message, you can safely continue the conversation

A woman shows the ABN AMRO app on her phone, displaying the message: You are talking to an advisor from ABN AMRO.

Here's how it works

If you have a bad feeling about a call, you can ask for a Call Check at any point during the conversation. If the person on the line really is an ABN AMRO advisor, they will send you a message in the ABN AMRO app or on Internet Banking to verify the call. Once you see this message, you can be sure that you are not dealing with a scammer and can safely continue the conversation.

Who can ask for a Call Check?

  • You can ask for a Call Check if an ABN AMRO employee calls you. In other words, not if you call us.
  • You must be an ABN AMRO consumer client with a current account.
  • You must have access to the ABN AMRO app or Internet Banking.

More tools to make banking even safer

The Call Check is just one of several tools designed to make banking even safer. If you want to take extra action to keep your money even safer, learn more about the five free security tools that you can easily set up yourself.

FAQs about the Call Check

Why is ABN AMRO offering the Call Check?

Unfortunately, a lot of people are still falling victim to bank help desk fraud. In the first half of 2024, the number of reports of bank help desk fraud received by the Fraud Help Desk was higher than last year. Scammers are able to pressurise people into transferring money into a so-called secure account. ABN AMRO clients are also being affected and we want to put a stop to this. That’s why we’ve introduced the Call Check to make it easier for our clients to recognise a scam and prevent fraud.

What if I don’t see a message after logging in?

If you ask for a Call Check but don’t see a message after you’ve logged in to the ABN AMRO app or Internet Banking, you may be dealing with a scammer. Hang up and call ABN AMRO yourself. Click here to find all the ways you can contact ABN AMRO.

What if the person on the line tells me that Call Check isn’t working?

If the person on the line says that the Call Check is temporarily out of action, you may be dealing with a scammer. If in doubt, hang up and call ABN AMRO yourself. Click here to find all the ways you can contact ABN AMRO.

I don’t have the ABN AMRO app or Internet Banking. The person on the line is asking me to download the app now and do a Call Check. What should I do?

A genuine ABN AMRO employee will never ask you to download an app during a telephone conversation. A scammer may well do this. Hang up and call ABN AMRO yourself. Click here to find all the ways you can contact ABN AMRO.

What if I’m unable to log in during the telephone call?

No problem! Hang up and call back yourself. A genuine ABN AMRO employee will understand. Click here to find all the ways you can contact ABN AMRO.

When is Call Check unavailable?

Call Check is unavailable if you:

  • call ABN AMRO yourself
  • don’t use the ABN AMRO app or Internet Banking
  • are an ABN AMRO business client
  • bank with a personal banker