Recognising fraud

How to know when you’re dealing with a fraudster

A fraudster is a criminal who tries to steal someone's money or other valuable property by deceiving the person. Fraud and theft are punishable offences. use a whole range of tricks to try and steal your money. Often, they’ll try to gain your trust and persuade you to share your personal details. This is known as social engineering. Bear in mind that fraudsters are always coming up with new tricks, so be sure to arrange your banking carefully and always stick to the 5 security rules.

We will never ask you

  • to give us your security codes
  • to send us your card
  • to transfer money by phone
  • to log in directly to the Mobile Banking app or Internet Banking using a link
  • to transfer money using a link in an email or text message
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What fraudsters often do

Phishing (fake emails)

Phishing involves fraudsters sending you an email that is very similar to an email from the bank (or a text message, in what is known as smishing). The email or text message asks you to click a link or an attachment, which takes you to a fake website.

Debit card fraud

In cases of debit card fraud, you are asked to send your debit card. Never do this. Also be careful when you withdraw cash from an ATM, as fraudsters will sometimes try to distract you and quickly swap your card.

Fake payment requests

If you ever sell things online, such as on eBay, be aware of fraudsters posing as buyers and asking you for proof of your identity. They may send you a fake payment request on WhatsApp or another messaging app.

Links or attachments with a virus

If you click a link or attachment from a fraudster, your computer may be infected with a virus (also known as malware). This will give the fraudsters access to your bank accounts and your money.

Fraud by phone

Fraudsters may call you and pose as employees of a bank or another well-known company. They often do this after you have received a phishing email and entered your details.

Invoice fraud

Fraudsters want you to transfer money to their accounts and will try all sorts of ways of getting you do so. For instance, they may send you a fake invoice ‘on behalf of a well-known company’.

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Unsure about fraud?

Fraudsters keep thinking up new ways to trick you. Do not let them catch you unawares. Check all the descriptions on veiligbankieren.nl or visit fraudehelpdesk.nl to read about the latest incidences of fraud. 

If you are not sure whether you have been a victim of fraud, please call one of our staff on 0900-00 24 (usual call charges apply).