QR code fraud
Scan the QR code, but check the link carefully
QR codes have become part of our day-to-day life. A quick scan lets you order a cappuccino or split a bill. It feels fast, convenient and safe, and it usually is. But this simplicity also makes you vulnerable. Here are some tips to help you recognise and avoid QR code fraud.
How the scammers operate
Scammers use fake QR codes to mislead people, a practice known as ‘Quishing’. You don’t need specialist knowledge or skills to generate a QR code. They distribute their fake codes via payment requests in emails, for example, stickers on parking machines, or in letters supposedly from your bank. The link in the QR code takes you to a website that seems real, but has actually been created to steal your data or money.
Are you familiar with the term QR code fraud?
We asked people on the street ‘Would you scan this QR code?’ Our ABN AMRO fraud expert can teach you how to recognise and avoid QR code fraud.
Tips on how to protect yourself and avoid QR code fraud
- Be careful what you scan! After you’ve scanned a QR code, always check that the link you’re about to load is secure and ask yourself whether what you see on your screen matches what you’re doing.
- A good QR code scanner will warn you if a link is unsafe. For example, use the QR code scanner in the Dutch Checkjelinkje-app, endorsed by the police, to check if you're safe.
- Be extra alert if the website that the QR code takes you to suddenly asks for personal data or bank details for no apparent reason. Particularly if you’re being told to respond quickly.
- Always check that a letter or email with a QR code has come from a reliable source, such as your bank, a shop or a government organisation. If you’re in any doubt, contact the sender to check whether the letter or email is authentic. Use the telephone number or email address given on the official website.
- Be vigilant with QR codes you see on the street or in public places, such as stations or shopping centres, particularly if you’re unsure about the source or target
- Remember that we will never ask you to log in to the ABN AMRO app or Internet Banking through a QR code in an email or letter. Also we will never ask you to request a new debit card through a QR code.
- Check out the five security rules for secure banking
What to do if you fall victim
- Report it to the police and always notify us about the fraud
- If scammers have gained access to your log-in details, get your account(s) blocked immediately
- You should also change your passwords immediately if your personal details have been stolen
- Scan your telephone with a good virus scanner to check for malware
- If you’d like to talk to other people who’ve been affected by scams, Victim Support Netherlands has an online support group (only in Dutch)
