What rights do you have and what can you do?

If we use your personal data on the basis of a “legitimate interest”, you have the right to object. You may not want us to use your personal data for profiling. Yet sometimes we may do so even if you object. For example, to fight fraud, manage risks or investigate unusual transactions. Of course, we comply with the law in doing so.

However, you can always object to the creation of a personalised customer profile for direct marketing purposes. You can do this via your cookie settings and privacy preferences in Internet Banking or via the ABN AMRO app.

Do you no longer wish to receive offers for our products and services? Then you can unsubscribe from this at any time. You can also do this with every marketing message. You can easily exercise this right.

Are you not a customer (anymore) of the bank and do you want to use the right to object to marketing? Then you can submit a request via the Customer Rights page on our website. If you are a Florius customer, please use the contact details below. 

• You have the right to request an overview of all the personal data we use about you.
• Are your personal data incorrect? If so, you can ask us to change your personal data.
• You can always ask us to delete your personal data. However, we cannot always do this and we do not always have to. For example, if the law requires us to keep your personal data for longer.
• You can also ask us to temporarily restrict the processing of your personal data. You can do this in the following cases:
  • You think your personal data is incorrect. 
  • We are using your personal data incorrectly
  • We no longer need your personal data, but you still need it (e.g. after the retention period) for the establishment, exercise or substantiation of a legal claim). 
  • When you object. 

Would you like to have the personal data you have given to us that we automatically store? You can, but only if we process your personal data on the basis of your consent or on the basis of the agreement we have concluded with you. This is called ‘data portability’.

Pay attention to the security of your personal data

• Check what the party you want to give your personal data to will use it for. For example, read the privacy statement on that party’s website.
• Do you want to receive your personal data? Then make sure your own equipment is secure enough and has not been or cannot be hacked, for example. Your financial data could be very interesting to criminals.