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What rights do you have?

What rights do you have when it comes to your personal data? And what do these rights mean?

Right to object

If we use your personal data based on a legitimate interest, you have the right to object. It may be the case that you do not want us to use your personal data for profiling. In certain situations, however, we are permitted to do this even if you object, for instance to prevent fraud, manage risks or investigate unusual transactions. In such situations, we will of course comply with the law. 

You may object to the creation of a personalised client profile for marketing purposes at any time. You can do this by changing your cookie settings and privacy preferences in Internet Banking or the ABN AMRO app. 

Right to object to processing for marketing purposes

If you no longer wish to receive tips and offers, you can easily unsubscribe at any time. All marketing messages include this possibility, 

If you are not, or are no longer, a client of the bank and you want to exercise your right to object to the processing of your personal data for marketing purposes, you can submit a request through the ‘Clients’ rights’ page on our website. 

Right to access, right to rectification, right to be forgotten, right to restriction

  • You have the right to demand an overview of all personal data relating to you that we use.
  • If your personal data is incorrect, you can ask us to change your personal data.
  • You can ask us to erase your personal data at any time. We are not always able to do this, however, and do not always have to comply with your request, for example if we are required by law to keep your personal data for a longer period of time. 
  • You can also ask us to restrict the use of your personal data on a temporary basis. This is possible in the following situations: 
    - You believe that your personal data is incorrect;
    - We use your personal data wrongfully; 
    - We no longer require your personal data but you still need your personal data (for example following the storage period) in order to bring, exercise or substantiate a claim;
    - If you submit an objection.

Right to data portability

Do you want to receive the personal data that you have provided to us and that we store by automated means for the purpose of performing a contract? We can arrange this, but only if we process your personal data on the basis of your consent or on the basis of the contract we concluded with you. This is referred to as data portability. 

  • Please keep your personal data secure
  • If you want to provide your personal data to any party, please check the purpose for which that party wants to use your personal data. For example, you can read the privacy statement on that party's website. 
  • If you want to receive your personal data, please make sure that your own equipment is adequately secure and has not been, and cannot be, hacked. Your financial information may be worth gold to criminals. 
  • If you want to receive the personal data we hold on you or arrange for it to be passed on to another party, you can submit a request to us through the 'Clients' rights' page on our website.

Do you have a complaint or question, or is anything unclear?

If you have a complaint about the use of your personal data, please follow the appropriate steps of ABN AMRO's complaints procedure. We are here to help. When handling complaints as an organisation, ABN AMRO follows the escalation ladder provided by the Dutch Data Protection Authority (Dutch DPA).
You can find more information about ABN AMRO's complaints procedure here. If you would prefer to talk to us by phone, you can call us on 0900 - 0024 (within the Netherlands only, usual call charges) or on +31 10 241 17 20 from outside the Netherlands. You can also submit your question and/or complaint in a chat session.
If you are not satisfied with the solution and your complaint has already been dealt with by ABN AMRO's Complaints Management department , you may contact the Data Protection Officer by sending an email to privacy.office@nl.abnamro.com. You also have the right to take your complaint to the Dutch Data Protection Authority.
If you have specific questions about this privacy statement, you can contact the Data Protection Officer.

Do you want to read this privacy statement at another time?

You can save our privacy statement on your smartphone, tablet or computer. You can also send a copy (in PDF format) to your email address.

Changes to the privacy statement

Changes to the law or our services and products may affect the way in which we use your personal data. If this happens, we will make changes to the privacy statement and notify you of these changes. We will post any changes on our website or in the ABN AMRO app.