About this privacy statement

This privacy statement tells you how we handle your personal data. Every time you pay, receive money, use internet banking, use our ABN AMRO app, email, chat, telephone us, or fill in and submit a form, for example when applying for a mortgage or personal loan, you are sharing data with us. You can trust us to handle your personal data with care. For some of the bank’s apps, websites or services, the use of personal data may differ from what we describe in this privacy statement. For example, you are a job applicant or a user of the Tikkie app. In those cases, you will find a different privacy statement in the app, on the website or you will be given additional information with the specific (online) service. We think it is important that you are aware of these and are not surprised.

In addition, we may process personal data of persons who do not have an agreement with us. For example, when we record - and use - personal data of contact persons at companies to whom we provide our services. Or shareholders of these companies, or Ultimate Beneficiary Owners (UBOs) of these companies. We may also process data of individuals who, for example, act as guarantors for our clients.

This privacy notice is available online and easily accessible. Do you have a company that is a client of ours? And does this company have shareholders or contacts who correspond about your company or does this company have UBOs? Then please provide this privacy notice to them. Then these individuals can easily find out how we handle their personal data.

To enable payments, we process personal data of persons with whom we do not have an agreement. For example, consider the data of the person to whom you transfer money and who has a bank account with another bank.

Are you one of these persons? Then this privacy notice is also meant for you. 

We have a Data Protection Officer within our company. You can read how to contact us under the heading “Do you have a complaint, question or is something unclear?”.

This Privacy Statement applies to the processing of personal data of websites and apps (further: ‘Websites’ and ‘Apps’) of ABN AMRO Bank NV and subsidiary ABN AMRO Hypothekengroep B.V., also trading as Florius, hereinafter referred to as ‘ABN AMRO’.

You can save our privacy statement 2025 and glossary of key terms on your smartphone, tablet or computer. You can also send a copy (in PDF format) to your email address. If you wish, you can read an earlier version of our privacy policy: 

• Privacy statement 2024 (PDF, 270 KB)
• Privacy statement 2021 (PDF, 204 KB)
• Privacy statement 2019 (PDF, 212 KB)

Changes to the law or our services and products may affect the way in which we use your personal data. If this happens, we will make changes to the privacy statement and notify you of these changes. We will post any changes on our website or in the app.

If you do not agree with the way in which we handle your personal data, you can lodge a complaint with the Complaints Management department. You can also lodge a complaint with the Dutch Data Protection Authority (Dutch DPA).