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What messages will you receive from us?

If you are a customer with us, we will send you product messages  and service messages. You will always receive these messages. We are also happy to send you marketing messages such as relevant tips and offers. Don't want this (any more)? Simply indicate that you do not wish to receive tips and offers. 


Product messages and service messages

If you are a customer of the bank, you will receive messages about the product or service you have purchased. We will send you information so that we can keep you informed about new product conditions or an interest rate change, for example. 
You will also receive service messages from us about, for example, a new functionality in the ABN AMRO app, secure banking, malfunctions and we will send you notifications if, for example, a credit no longer suits your situation (update) as part of Customer Interest Central. This is required by law and is in line with what is expected of us by regulators. You will always receive product messages and service messages from the bank and cannot turn them off. 

Tips and offers

We like to think with you. This also means that we want to be relevant to you. You decide whether we can send you personalised tips and offers based on your individual payment details. We only do this with your prior consent. In order to send you tips and offers, we may use various sources: 
  1. The personal data we have received from you as part of the agreement such as your contact details, the details of your loan or mortgage. 
  2. When you visit our website, we examine how you use it. We do this, for example, through your IP address. We can then provide you with personally relevant offers. You must then have consented to the use of cookies and similar techniques such as JavaScript. The use of social media depends on your privacy settings on the various social media sites. 
  3. Your individual payment details to send you personalised tips and offers only with your consent.
  4. Other (public) sources of information such as from external marketing agencies. We will always check in advance whether the use of a (public) source of information is permitted for the purpose for which we intend to use it and is reliable.
Please note: As a visitor to our website, we may show you personalised banners on the website and in the ABN AMRO app if you have accepted cookies and similar techniques on our website. You can withdraw consent to cookies at any time. For more information see Cookie settings
Have you not given us consent to place advertising cookies and social media cookies? Then you may still see general advertising or personalised banners on the website or in the ABN AMRO app based on the factual information we have about you such as the products and services you have purchased from us. You can read more about cookies in our Cookie Statement.
For sending product messages, service messages, tips and offers and newsletters, we may use innovative techniques to measure the reach of sent messages. You can read more about cookies and similar techniques in our Cookie Statement.

If we send you messages about products or services from a party other than the bank, for example our business partners, we will only do so with your prior consent.

Social Media

We engage with customers and visitors to our websites about our organisation, products and/or services through our own communication channels, such as our chatbot and social media channels. We do this to provide useful and relevant information and/or answer questions. We use the social media channels WhatsApp, Meta, LinkedIn, X (formerly Twitter), Snapchat, TikTok and Pinterest. We also answer individual, relevant questions and comments from other participants. We use social media channels for marketing purposes. For more information on the use of cookies, similar techniques and your settings, please see our Cookie Statement.