What messages will you receive from us?
If you are a customer with us, we will send you product messages and service messages. You will always receive these messages. We also like to send you marketing messages such as relevant tips and offers. Don’t want these (any more)? If so, you can simply unsubscribe from every tip or offer you receive via an unsubscribe link.
Product messages and service messages
If you are a customer of the bank, you will receive messages about the product or service you have purchased. We will send you information so that we can keep you informed about, for example, new product conditions or an interest rate change.
You will also receive service messages from us about, for example, a new functionality in the ABN AMRO app, secure banking, malfunctions and we will send you notifications if, for example, a credit no longer suits your situation (update) as part of Customer Interest Central. This is required by law and is in line with what is expected of us by regulators. You will always receive product messages and service messages from the bank and you cannot turn them off.
Tips and offers
We like to think with you. This also means that we want to be relevant to you. You indicate whether we can, for example, send you personalised tips and offers based on your individual payment data. We only do this with your consent. In order to send you tips and offers, we may use various sources:
- The personal data we have received from you as part of the agreement such as your contact details, your age, your loan or mortgage details and personal data you have shared with us, e.g. your personal interests.
- When you visit our websites or our apps, we investigate how you use them. We do this through your IP address, for example. We can then provide you with personally relevant offers. You must then have consented to the use of cookies and similar techniques such as JavaScript. The use of social media partly depends on your privacy settings on the various social media sites.
- Aggregated transaction data such as total account balance to offer, for example, Preferred Banking as an additional service provided by the bank.
- Your individual payment details to send you personalised tips and offers only with your consent.
- Other (public) information sources such as from external marketing agencies. We will always check beforehand whether the use of a (public) source of information is permitted for the purpose we intend to use it for and whether the source is reliable.
Please note: : as a visitor to our website, we may show you personalised banners on the website and in the ABN AMRO app if you have accepted cookies and similar techniques on our website. You can withdraw consent to cookies at any time. For more information see Cookie settings.
Have you not given us permission to place advertising and social media cookies? Then you may still see general advertising or personalised banners on the website or in the ABN AMRO app based on the actual information we have about you such as the products and services you have purchased from us. You can read more about cookies in our Cookie Statement.
If we send you messages about products or services from a party other than the bank, for example our business partners, we will only do so with your prior consent.
Social media
We engage with customers and visitors to our websites about our organisation, products and/or services through our own communication channels, such as our chatbot and social media channels. We do this to provide useful and relevant information and/or answer questions. We use the social media channels WhatsApp, Facebook, LinkedIn, X, Snapchat, TikTok and Pinterest. In addition, we answer individual, relevant questions and comments from other participants. We also use social media channels for marketing purposes. For more information on the use of cookies, similar techniques and your settings, please see our Cookie Statement.