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What messages do we send you?

If you are a client of ours, we will send you product messages and service messages. You will always receive these messages. We are also keen to share relevant tips and offers with you. If you are not interested, you can easily indicate that you do not wish to receive any tips or offers. 


Product messages and service messages

If you are a client of the bank, you will receive messages about the product or service you have purchased. We will then send you information to keep you informed about new product conditions or a change in the interest rate, for example.
You will receive service messages from us concerning matters such as secure banking and outages, and we will also send you messages if, for example, a loan you have is no longer appropriate to your situation (update) within the context of client centricity. This is a legal requirement and it is also in keeping with what the supervisory authorities expect us to do. You always receive product messages and service messages from the bank and are not able to opt out of this.

Tips and offers

We want to support you, and this includes being relevant to you. You decide whether we can send you personalised tips and offers based on your individual transactions. We will only do this if you have given your explicit consent. In order to send you tips and offers, we may use information obtained from various sources:
  1. The personal data that we received from you in the context of the contract, such as your contact details and details of your mortgage or other loan. 
  2. When you visit our website, we examine how you use it. We do this on the basis of information such as your IP address. We can then make you offers that are relevant to you personally. In that case, you must have agreed to the use of cookies and similar technology such as JavaScript. The use of social media depends on the privacy settings you use on social media sites. For more information about cookies, please see our Cookie Statement. You can also read more about profiling
  3. Your individual transaction details so that we can send you personalised tips and offers. We only do this if you have given your explicit consent. 
  4. Other sources of information (including public sources), such as external marketing agencies. We will always check first whether a public or other source of information can be used reliably. 
Important! If you have accepted cookies and similar technologies, we may display personalised banners when you visit our website. As a result, even if you have indicated that you do not want to receive tips and offers, you might still see banners and advertisements on our website and third-party websites based on the consent you gave for cookies. 
If you have not given us permission to place advertising cookies and social media cookies, you may still see general advertisements. These banners will then be shown in a generic form and will not be based on your personal data. For more information about cookies, please see our Cookie Statement.
When you visit the website, you may choose to subscribe to a newsletter service, for example. Every message you receive will include the possibility of unsubscribing. Messages about products or services offered by parties other than the bank will only be sent to you if you have given your prior explicit consent. 

Social Media

We use our own communication channels, such as our chatbot and social medial channels, to discuss our organisation, products and/or services with clients and visitors to our websites. We do this so that we can offer useful, relevant information and/or answer questions. We use social media channels such as WhatsApp, Facebook, Instagram, LinkedIn and Twitter. 
In addition, we answer individual, relevant questions and comments from other social media users. We also use social media channels for marketing purposes. For more information about the use of cookies, similar technologies and your settings, please see our Cookie Statement.