Managing your wearable

Now you have got your wearable, all you need to do to start using it is activate it. Read on to find out how to activate and manage your wearable.

How to find your personal card number

 
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On Internet Banking

  1. Log in with the QR code.
  2. Go to ‘Settings’.
  3. Select ‘Manage wearables’ under ‘Payments, PIN payments & transfers’.
  4. Your personal card number is listed under ‘Debit card details’.
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In the Mobile Banking app

  1. Log in with the QR code.
  2. Go to ‘Settings’.
  3. Go to ‘Debit cards and wearables’ and select ‘Manage wearables’.
  4. Your card number is listed under ‘Debit card details’

How to activate your wearable

 
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On Internet Banking

  1. Log in with the QR code.
  2. Go to ‘Settings’.
  3. Select ‘Manage wearables’ under ‘Payments, PIN payments & transfers’.
  4. Tap ‘Activate’ under ‘New wearables’.
  5. Enter the serial number (see the inside of the wearable packaging). Please note: you do not need a serial number for a smartwatch.
  6. Read the terms and conditions for wearable payments and select ‘Activate’.
  7. Confirm using your e.dentifier.

The wearable is now active, as you can see from the colour green. Your wearable is now also listed under ‘Active wearables’.

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In the Mobile Banking app

  1. Log in with the QR code.
  2. Go to ‘Settings’.
  3. Go to ‘Debit cards and wearables’ and select ‘Manage wearables’.
  4. Tap ‘Activate’ under ‘New wearables’.
  5. Enter the serial number (see the inside of the wearable packaging). Please note: you do not need a serial number for a smartwatch.
  6. Read the terms and conditions for wearable payments and select ‘Activate’.
  7. Tap to confirm 

The wearable is now active, as you can see from the colour green. Your wearable is now also listed under ‘Active wearables’.

Tip

How to block your wearable

 
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On Internet Banking

  1. Log in with the QR code.
  2. Go to ‘Settings’.
  3. Select ‘Manage wearables’ under ‘Payments, PIN payments & transfers’.
  4. Go to your active wearable under ‘Manage wearables’.
  5. Under ‘Settings’, set the slider to ‘Inactive’.

Your wearable has now been blocked.

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In the Mobile Banking app

  1. Log in with the QR code.
  2. Go to ‘Settings’.
  3. Go to ‘Debit cards and wearables’ and select ‘Manage wearables’.
  4. Go to your active wearable under ‘Manage wearables’.
  5. Under ‘Settings’, set the slider to ‘Inactive’.

Your wearable has now been blocked.

How to unblock your wearable

 
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On Internet Banking

  1. Log in with the QR code.
  2. Go to ‘Settings’.
  3. Select ‘Manage wearables’ under ‘Payments, PIN payments & transfers’.
  4. Go to your inactive wearable under ‘Manage wearables’.
  5. Set the slider to ‘Active’.
  6. Confirm using your e.dentifier or the Mobile Banking app.

Your wearable has now been unblocked.

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In the Mobile Banking app

  1. Log in with the QR code.
  2. Go to ‘Settings’.
  3. Go to ‘Debit cards and wearables’ and select ‘Manage wearables’.
  4. Go to your inactive wearable under ‘Manage wearables’.
  5. Set the slider to ‘Active’.
  6. Tap to confirm

Your wearable has now been unblocked.

How to cancel the service and what to do if your wearable is broken

 
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On Internet Banking

Please note: if you remove your ring, watch, bracelet or key ring, you may be charged to have it linked to your account again. This does not apply to a smartwatch or fitness tracker.

  1. Log in with the QR code.
  2. Go to ‘Settings’.
  3. Select ‘Manage wearables’ under ‘Payments, PIN payments & transfers’.
  4. Go to the active wearable under ‘Active wearables’.
  5. Tap the recycle bin to remove the wearable.
  6. Tap ‘Yes’ to confirm.

You have now cancelled your wearable.

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In the Mobile Banking app

Please note: if you remove your ring, watch, bracelet or key ring, you may be charged to have it linked to your account again. This does not apply to a smartwatch or fitness tracker.

  1. Log in with the QR code.
  2. Go to ‘Settings’.
  3. Go to ‘Debit cards and wearables’ and select ‘Manage wearables’.
  4. Go to the active wearable under ‘Active wearables’.
  5. Tap the recycle bin to remove the wearable.
  6. Tap ‘Yes’ to confirm.

You have now cancelled your wearable.