iDEAL

Frequently asked questions

• How can I be sure that I paid?

  After every payment you make with iDEAL, you will receive a confirmation that you can print out or send to your email address. The debit is immediately visible in your debit and credit overview.

  The web merchant always receives a confirmation of the payment so they know that the order has been successfully placed.

• The amount was debited to your account but the merchant hasn't received the money.

  In this case, the merchant should call their bank. The merchant will need the 16-digit order number as well as the date and time the order was placed. You will find this information on your account overview.

• You have not received the goods or the merchant has not received your payment.

  ABN AMRO is not a party in the buyer-merchant agreement. You must contact the web merchant.

  If you cannot resolve the issue with the web merchant, complete the complaints form on the Thuiswinkel.org website. If the merchant is affiliated with Thuiswinkel.org, the merchant will be asked to reach an amicable agreement. If the merchant is not affiliated with Thuiswinkel.org, Thuiswinkel.org can mediate for you. You will find a list of the affiliates on the Thuiswinkel.org website. 

  • Go to the complaints form (in Dutch)
  • Go to the list of affiliates (in Dutch)

• Can I reverse a payment I made with iDEAL?

  You cannot reverse a payment you made with iDEAL. During the payment process, you are explicitly asked to approve the payment. You cannot reverse the transaction once you have approved it.

• Do I have to register in order to use iDEAL??

  No, you do not have to register in order to use iDEAL. If you can use Internet Banking, you can pay with iDEAL. To ensure the secure use of both iDEAL and Internet Banking, ABN AMRO strongly recommends that you secure your computer and use one of the operating systems and browsers in the list.

  Payments are made in your familiar Internet Banking environment using ABN AMRO's specific security methods.
  

• Do I have to pay if I receive a link in an email?

  Companies can send you emails with a link to an iDEAL payment. Clicking the link takes you to a website where you can perform the iDEAL payment. It is important that you pay attention to the following:

  • Clicking the link automatically takes you to a website where you can perform the iDEAL payment.

  • The domain name of the website after the @-sign in the email address must be exactly the same as that of the company. For example, if you receive an email from (payment@company.nl), the company's website should be  (https://www.company.nl/).

  • The email may not contain any confidential or personal information, or any information about the payment.

  • The email must originate from a company you are familiar with.

  • The email must originate from a company you ordered services or products from.

• What is the limit for iDEAL payments?

  You can confirm iDEAL payments with your identification code up to your daily limit. Your daily limit can be up to € 5,000. If you use your e.dentifier, you can make iDEAL payments of up to € 50,000 per day. The maximum amounts apply to each individual account you can use for iDEAL payments.

• What do I have to know if I pay with iDEAL from my mobile phone?

  Make sure the internet address starts with https://ideal.abnamro.nl/...... Some of the mobile browsers show a padlock in the browser window.
  Make sure no one is looking over your shoulder when you make the payment. 
  

• How can I secure my mobile device?

  • Always use your mobile device as per the supplier's instructions. Do not hack your mobile device by 'jail breaking' or 'rooting' it. You will undermine the security of your mobile device and make it vulnerable to cybercrime.

  • Activate the 'Remote clear' function on your mobile device if it is supported by your operating system or the installed software. This prevents your personal information from falling into the hands of malicious persons if your phone gets lost or stolen. The supplier of your mobile device can give you more information about this function.