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Paying with iDEAL

ABN AMRO has improved the iDEAL screen with new functionalities.

With iDEAL you pay your online purchases direct from your ABN AMRO account. Your payment is processed immediately and confirmed within seconds and your purchase has been paid for.

Making iDEAL payments on Internet Banking iDEAL logo

Logo iDeal

To make an iDEAL payment on Internet Banking using your computer, complete the following steps:

  • Select to pay for your online order using iDEAL.

  • Then select ABN AMRO. The payment order is now ready to be sent.

  • Confirm the payment using your debit card and e.dentifier or using your identification code. Confirming your payment with your identification code can only to parties to which an iDEAL payment has been made in the last 18 months.

  • Select the account number form which the payment amount should be debited.

  • Click 'Betalen'. The payment summary is shown.

  • Click on 'betaling afronden' to complete the transaction and return to merchant website.

Making iDEAL payments using the Mobile Banking app

To make an iDEAL payment using the Mobile Banking app, complete the following steps. Before completing the payment, set your daily limit and specify whether you want to transfer funds to all accounts with or without your e.dentifier.

  • Select iDEAL when making purchases on the internet or using your smartphone or tablet.

  • Then select ABN AMRO.

  • You can either select to pay in the app or on the website. Select to pay using the Mobiel Bankieren app.

  • The app is started and you can log in using your identification code.

  • Select the account from which the payment amount should be debited and select 'Pay'.

  • Confirm your payment using your identification code or e.dentifier.

  • Use your identification code if the amount does not exceed your daily limit and if you have: 
    - specified that you always want to transfer funds without using your e.dentifier; or
    - made iDEAL payments to the online shop before. 
    You can increase your daily limit to up to € 5,000 if the payment amount exceeds the daily limit you previously set.

  • Confirm the payment using your e.dentifier if the amount exceeds your daily limit or if you have specified that you would like to make payments without using your e.dentifier.

  • The amount will be debited from your current account straight away and the online shop will receive confirmation of the payment. You can then return to the online shop.

Frequently asked questions

  • How can I be sure that I paid?

    After every payment you make with iDEAL, you will receive a confirmation that you can print out or send to your email address. The debit is immediately visible in your debit and credit overview.

    The web merchant always receives a confirmation of the payment so they know that the order has been successfully placed.

  • The amount was debited to your account but the merchant hasn't received the money.

    In this case, the merchant should call their bank. The merchant will need the 16-digit order number as well as the date and time the order was placed. You will find this information on your account overview.

  • You have not received the goods or the merchant has not received your payment.

    ABN AMRO is not a party in the buyer-merchant agreement. You must contact the web merchant.

    If you cannot resolve the issue with the web merchant, complete the complaints form on the Thuiswinkel.org website. If the merchant is affiliated with Thuiswinkel.org, the merchant will be asked to reach an amicable agreement. If the merchant is not affiliated with Thuiswinkel.org, Thuiswinkel.org can mediate for you. You will find a list of the affiliates on the Thuiswinkel.org website. 

  • Can I reverse a payment I made with iDEAL?

    You cannot reverse a payment you made with iDEAL. During the payment process, you are explicitly asked to approve the payment. You cannot reverse the transaction once you have approved it.

  • Do I have to register in order to use iDEAL??

    No, you do not have to register in order to use iDEAL. If you can use Internet Banking, you can pay with iDEAL. To ensure the secure use of both iDEAL and Internet Banking, ABN AMRO strongly recommends that you secure your computer and use one of the operating systems and browsers in the list.

    Payments are made in your familiar Internet Banking environment using ABN AMRO's specific security methods.

  • What is the limit for iDEAL payments?

    You can confirm iDEAL payments with your identification code up to your daily limit. Your daily limit can be up to € 5,000. If you use your e.dentifier, you can make iDEAL payments of up to € 50,000 per day. The maximum amounts apply to each individual account you can use for iDEAL payments.

  • What do I have to know if I pay with iDEAL from my mobile phone?

    Make sure the internet address starts with https://ideal.abnamro.nl/...... Some of the mobile browsers show a padlock in the browser window.
    Make sure no one is looking over your shoulder when you make the payment. 

  • How can I secure my mobile device?

    • Always use your mobile device as per the supplier's instructions. Do not hack your mobile device by 'jail breaking' or 'rooting' it. You will undermine the security of your mobile device and make it vulnerable to cybercrime.

    • Activate the 'Remote clear' function on your mobile device if it is supported by your operating system or the installed software. This prevents your personal information from falling into the hands of malicious persons if your phone gets lost or stolen. The supplier of your mobile device can give you more information about this function. 

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