Making payments with iDEAL

Shop online, pay in no time

Using iDEAL, you can pay online safely, quickly and easily. You can pay a webshop's purchase through the ABN AMRO app or Internet Banking. We provide step-by-step instructions, from your shopping basket to the payment confirmation.

You might see a different screen from the one you’re used to when making online payments. That’s because iDEAL has been revamped.

How to make iDEAL payments

Using the ABN AMRO app

Under 'payment methods', select 'iDEAL'.
Select ABN AMRO and log in.
Select the correct current account and then 'Pay'.
Confirm your payment.

You will receive confirmation that your payment has been successful. Finally, you will return to the webshop's confirmation page.

More about the new iDEAL

Why has iDEAL been revamped?

The world of online payments has changed considerably in recent years. iDEAL is also making changes to remain the most convenient and reliable payment system. You now have an even quicker and more convenient payment process that is just as secure and has new functionality. Read more on the iDEAL site.

What is an iDEAL profile and how do I set one up?

An iDEAL profile is a profile that you create with the owner of iDEAL. You fill in your details once, and then you can use your profile for all your online purchases. Read more about the iDEAL profile and how to set one up.

When can I use the iDEAL profile?

You can use the iDEAL profile right away. More information about the profile and how to set one up.

I’m seeing a different payment screen from the one I’m used to. Why is this?

iDEAL has been revamped. The screen that appears when you pay also looks different. You can see what the new screen looks like below.

Only go ahead with your payment when you see https://pay.ideal.nl/ and a padlock icon at the top of your screen on the iDEAL payment page. That way, you’ll know for certain that this is the iDEAL page and that it is secure.

Screenshot of an iDEAL payment page. The iDEAL icon is in the top left. In the middle it says 'Choose your bank' with under it tiles of banks, including ABN AMRO.

What does the new payment screen look like?

You can see what the new payment screen looks like below.

How do I know if the payment screen I’m seeing is safe?

Always check first whether the online shop or website where you are placing an order is trustworthy. Check comparison sites and reviews, for example. Can you make secure payments there? Are there any contact details?

Only go ahead with your payment when you see https://pay.ideal.nl/ and a padlock icon at the top of your screen. This means that the page belongs to iDEAL. You can also check the URL of the payment page on checkjelinkje.nl (only in Dutch).

Frequently asked questions

Where can I find more information about paying using an iDEAL QR code?

Watch the video on the iDEAL website. The video shows how easy it is to pay using iDEAL QR.

Don't I need an e.dentifier anymore to make an iDEAL payment?

Indeed, you do not need to use an e.dentifier for iDEAL payments. Simply use the ABN AMRO app, Internet Banking or one of our other tools to confirm your payment.

Can I reverse an iDEAL payment?

If you have made a payment using iDEAL and you want your money back, you cannot reverse the payment through the ABN AMRO app or Internet Banking. Please contact the person or shop that you paid.

I’m getting a message saying ‘Unusual transaction’. Why is this?

This is an extra warning to make sure your money reaches the right recipient. If the account number you’ve entered is correct, simply select ‘Yes, continue’ to continue making the payment.

I’m getting a message about my daily limit. Why am I being redirected to Internet Banking?

Your daily limit only applies in the ABN AMRO app. We redirect you to Internet Banking so you can finish making your payment as quickly as possible.

Who can I contact if I have a question about a payment?

For payment-related questions, please contact the webshop.