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Registering your device for the app

Why do you need to register your device?

We do our utmost to make banking easy for our customers. That is why, both now and in the future, you will be able to manage even more of your banking affairs using the app without using your e.dentifier. Confirming with your identification code is enough, or using your fingerprint if you have enabled the fingerprint feature. For example, if you are transfer m for example if you are transferring money or changing the limit on your debit card. Of course, you want to do this as securely as possible. That is why we added an additional security measure to our app. We will not only be able to identify you by your identification code or fingerprint, but also by the device you use to do your banking.

How it works

If you have already downloaded the app, please proceed as follows to register your device. You will need your e.dentifier for this.

  • Open the app and log in using your identification code.

  • Under 'Device registration', select 'Yes'.

  • You will see settings for your transfers and your daily limit. Select 'Edit' if you want to make other changes, or 'Skip' to continue with your registration.

  • Confirm using your e.dentifier.

  • Your device has now been registered.

If you are unsure whether your device has already been registered ? Look in the app at Device Registrations under the tab Settings / App.

 

Which devices can you register?

You can register the following devices:

  • iPhone, iPod Touch or iPad (iOS version 8.0 or later)

  • Android smartphone or tablet (Android version 4.1 or later).

 

Have you registered your device?

You can view which devices are registered:

  • In the Mobiel Banking app, go to 'Settings' > 'App' > 'Device registrations'

  • On Internet Banking, go to 'Manage' > 'Mobiel Bankieren app' > 'Registered mobile devices'.

 

Registering more devices

You can register multiple devices. Download the app on the device and follow the steps described under 'How it works'.

If you would like to view all your registered devices or remove a device, select 'Settings' > 'App' > Device registration'.

Frequently Asked Questions about device registration

  • What to do if your device is lost or stolen?

    In the event that a device gets lost or stolen or you no longer use the device, you should cancel the device registration. It will then no longer be possible to use the app on that device. This will prevent potential misuse. You can do this by removing the device from the list of registered devices. The list is available both in the app and on Internet Banking. To do this, go to 'Settings' > 'Registered mobile devices'.

    Please note: if you share the device with somebody else, you both need to cancel the registration.

    If you use the Stand-By Service, you can also cancel the registration by telephone. To do this, call the emergency line 0800 - 07 01 (gratis voor klanten die Stand-By Service hebben), or if you are abroad, call +31 20 651 59 27 (collect call mogelijk).

  • Can I use the app on another device as well?

    Yes, you can. You will, however, need to register on each device:

    • Start the app.
    • Select the photo icon in the top right-hand corner.
    • Select ‘Add user’.
    • Select ‘Log in’.
    • Enter the account number and card number used when you registered.
    • You can now log in using your personal identification code.
  • Why do I need to re-register my device?

    You may be asked to re-register your device. This may happen in the following cases:

    • You have removed and subsequently reinstalled the app. 

    • You are installing the app on a new device. 

    • You have removed your device from your list of registered devices using the app or Internet Banking. 

    • You have installed the app but it has been a year since you last used it on this device.

    • You have started using a new iPhone or iPad and restored a backup from the iCloud.


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  • Why does my device appear on the list of registered devices more than once?

    Each device registration is recorded in the list of device registrations. Sometimes you might see that your device appears more than once. This might be because you have removed and reinstalled the Mobile Banking app on this device. In doing so, you also re-registered the device.

    You can simply remove any registrations which appear twice on the list and keep only the registration with the most recent date.

  • Why is it only possible to register an Android or iOS device?

    You need to register your device in order to use the app's latest features securely. These new features are only compatible with iOS and Android devices. That is why you cannot register any other devices.

  • Do I also need to register my computer to use Internet Banking?

    We only need you to register your mobile device for the Mobile Banking app. You do not have to register your computer for Internet Banking.

  • What should I do if I don't want to register my device but still want to use the app?

    If you do not register your device, you can no longer log in to the Mobiel Bankieren app. You will still be able to manage your banking on Internet Banking on a PC or laptop.

  • I use Windows Phone. Can I still use the app on it?

    Unfortunately, support for the app on Windows Phones will be discontinued shortly. What do I do now? Information on how to proceed.