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Frequently Asked Questions about Internet Banking

Where there is change, there will be questions

Internet Banking has changed, and we understand that you have questions about the changes. That's why we keep track of the most frequently asked questions and answer them on this page. We hope you find this useful.

Questions from customers

  • How can I search my debits and credits?

    Go to the list of accounts. Click on the account you would like to search in and place the cursor beside the magnifying glass at the top of the list. Enter a search term such as part of a name or an amount. If you enter an amount, a list of ranges will display that you can choose from.

    If you would like to extend the search, click on 'More search options'. You can search for a combination of name, account number, description, amount and period.

    Note: The search is set by default to search for debits (dr). If you are searching for a credit, select 'cr' next to the search box.

  • How do I print information about a transaction?

    Go to the list of accounts. Click on the account you would like to print the transaction for and then click on the transaction. A printer displays to the right of the transaction. Click on the printer to display the details of the transaction. Click on 'print' at the bottom right of the view to print the details.

    You can also print the details of several transactions at the same time. When you log in, the first thing you'll see is a list of your accounts. Click on an account to display the debits and credits. Click on 'account options' at the top right of the list. Select 'Download statements' or Download transactions'. You can then print the documents.

  • A page does not display or does not display properly. What can I do?

    If a page does not display in Internet Banking or does not display properly, try refreshing it by pressing Ctrl+F5. On an Apple computer, press the Apple key + R. If this does not solve the problem read about the other things you can do.

  • How can I see the total balance for all of my accounts?

    When you log in, the first thing you'll see is a list of your accounts. In this view, click on 'personalise' to display a list of options. Click on 'Set visible accounts and total balance'. At the bottom of the list, check the 'Display total balance' box.

Questions about payments

  • How do I transfer money to one of my other accounts?

    Select 'new transfer' in the list of your accounts or in the list of an account's debits and credits. For 'From', select the account the money is to be transferred from. Enter the amount.

    • If you are transferring money from a current account, click on 'address book' and then 'personal accounts' to select the account the amount is to be transferred to.

    • If you are transferring money from a savings account, the 'To' field will display a list of accounts to which you can transfer the amount. Click on the arrow to display the list and click on an account to select it.

  • Which transfer types are available?

    When you log in, the first thing you'll see is a list of your accounts. Click on the yellow 'new transfer' button. The following transfer types are available:

    In the Netherlands

    • Add a normal transfer (also to your own account)

    • Pay a giro collection form (acceptgiro)

    • Add an urgent transfer

    • Schedule a transfer

    • Add a standing order

    Outside of the Netherlands

    • Add a SEPA transfer. This transfer type is available for most European countries.

    • If you are transferring money to a country outside of Europe, for example, China or the US, click on the arrow in the yellow ‘new transfer’ button and select 'world transfer'.

    • It is not possible to add standing orders or urgent payments for foreign accounts.

Questions about account numbers and debits and credits

  • What can I do if I transferred an amount twice or to the wrong account, or if I transferred the wrong amount?

    If you transferred an amount to the wrong account, or transferred too much or transferred the same amount twice, you can do the following:

    • If you know the beneficiary, ask him or her to return the excess amount.

    • If you don't know the beneficiary, contact  ABN AMRO. We will ask the beneficiary to return the amount to your account.

    If the beneficiary refuses to return the excess amount, you can take legal action.

  • How do I print information about a transaction?

    Go to the list of accounts. Click on the account you would like to print the transaction for and then click on the transaction. A printer displays to the right of the transaction. Click on the printer to display the details of the transaction. Click on 'print' at the bottom right of the view to print the details.

    You can also print the details of several transactions at the same time. When you log in, the first thing you'll see is a list of your accounts. Click on an account to display the debits and credits. Click on 'account options' at the top right of the list. Select 'Download statements' or Download transactions'. You can then print the documents.

  • How can I see the total balance for all of my accounts?

    When you log in, the first thing you'll see is a list of your accounts. In this view, click on 'personalise' to display a list of options. Click on 'Set visible accounts and total balance'. At the bottom of the list, check the 'Display total balance' box.

  • Where can I find my standing orders?

    Your standing orders are under your accounts. Click on an account number. The debits and credits display. Click on the tab 'scheduled and standing orders' at the top of the list to display your standing orders, scheduled payments and announced direct debits.

  • How can I change the way my accounts display?

    When you log in, the first thing you'll see is a list of your accounts. You can change this view to suit your needs. Click on the 'personalise' button to:

    • change the sequence of your accounts

    • hide an account so it no longer displays in the list

    • add a name or a picture to an account

    • display the total balance of all accounts

  • Why don't I see blocked accounts in my list of accounts?

    Blocked accounts are no longer displayed in your list of accounts but you can see the transactions for them. Click on 'Tools' and then on 'Transactions' in the Download pane.

  • I have authorization for several accounts. How can I quickly find an account?

    If you have authorization for several accounts because you are a director, for example, and would like to quickly find an account so you can view its debits and credits, you can do one of three things:

    1. Search
      - Click on an account to display the list of debits and credits.
      - Press Ctrl+F to search for (part of) a name or an account number.
      - Click on the account that is found to display the list of debits and credits.
    2. Change the sequence of your accounts
      Click on 'Manage'. See the options in the 'Personalise' pane.
    3. Give an account a name or add a picture
      Click on 'Manage'. See the options in the 'Personalise' pane.
  • Do I have to convert the account numbers in my address book to IBAN?

    The account numbers in your address book have been automatically converted to IBAN. When you are entering a payment and check the 'save in address book' box, the account number will be automatically saved as IBAN.

    Foreign address book
    It is currently not possible to change or delete account numbers in your foreign address book. You can only add new accounts. We're working on a solution and apologize for any inconvenience this may cause..

  • Why is 'for ...' no longer mentioned with my account number?

    If you had an account number with the mention 'for...' you will no longer see this mention in Internet Banking. Instead, you can now give your accounts a name. Click on 'my accounts > personalise' or on 'Manage' and see the options in the Personalise pane.

  • How long does a transfer take?

    Internet Banking is 'open' 24 hours a day, 7 days a week. Orders are processed immediately.

    If you are transferring money to a beneficiary that has an account with ABN AMRO, the beneficiary will see the payment as soon as it is made, providing that the beneficiary also uses Internet Banking. If you transfer money before 3 p.m. on a working day to a beneficiary at another bank, ABN AMRO guarantees that the other bank will receive the payment on the same day. You will immediately see in Internet Banking that the payment has been made. How quickly the beneficiary sees this information depends on the other bank. Count on one to two working days. Transfers that are made after 3 p.m. on a working day are received by the other bank at the latest on the next working day. 

    There are new delivery times for SEPA payments.

    • SEPA payments that are sent before 2:30 p.m. on working days are processed on the same day.
    • SEPA payments that are sent before 3 p.m. are processed based on 'best effort'. Payments are debited from your account on the same day. Payments that cannot be sent to the beneficiary's bank on the same day are sent on the next working day.
    • SEPA payments that are sent after 3 p.m. are debited from your account on the same day but are always sent to the beneficiary's bank on the next working day.

    You can also schedule payments: At the most 364 days before the payment is due for a one-time payment, and at the most 90 days before a batch payment is due.