What details do I need to complete and why?

We ask you in the ABN AMRO app and Internet Banking to complete your details. You will also receive an email about this. Please note: only complete your details in the ABN AMRO app or in Internet Banking. Never via a button or link in an email. We ask you in the ABN AMRO app and Internet Banking: to confirm your email address. Is your email address already filled in but outdated? Then you can change your email address. to choose a password. Why do I need to do this? Because of a change in the ABN AMRO app and Internet Banking, you now also need a password. You need to use your email address and password if you want to block the app if your phone is lost or stolen. In future, you will also need them to activate the ABN AMRO app on a new device. Please note: the way you log in will not change. After completing your details, you will still log in with your 5-digit identification code for your daily banking.

Will you email me at the email address I confirm?

When you confirm your email address, we will email a verification code to that email address. Have you also chosen a password and completed all the steps? Then you will receive confirmation that you have completed your details. The email address you have confirmed is the email address for your profile. If you want, you can choose a different email address for communications. That is the email address where you receive newsletters, tips and offers, and service messages. You can change that email address under Profile at the bottom right in the ABN AMRO app. Or under Profile at the top right in Internet Banking.

Why am I being asked again to complete my details?

We regularly ask you to check your personal data. You should only do this in the ABN AMRO app or Internet Banking. We send these requests by email and via Messages in the ABN AMRO app and Internet Banking. So you can always check in your secure environment if the request is really from us. Did you confirm your data recently and are we now asking you to complete your details? Then you need to take additional action. After that, your data will be in order again.

I already have an identification code. Why do I need to add a password?

You need your 5-digit identification code when you log in to the ABN AMRO app for your daily banking. You need your password if you want to block the app, for example if your phone is stolen. In future, you will also need your password to activate the ABN AMRO app on a new device. Read how to block the app Read how to activate the app

Can I also complete my details on a computer?

Yes, you can. Use the ABN AMRO app to log in to Internet Banking. Once you are logged in, you will see a banner with a button. Click on Complete your details to continue. Do you not see a banner in your overview? Then click on the bell icon at the top of your screen. Open the message: Important: complete your details and press the button. After that, you can confirm your email address and choose a password. It will only take you a few minutes.

Why have I received a request but my partner has not?

Everyone is sent a request personally. The requests are sent to different people at different times. So it is okay if someone in your household or someone you know has not received the request yet.

I do not have an email address. Can I give someone else’s email address?

No, for security reasons you cannot do this. That is because the email address will be linked to your profile, which also includes your other personal data. So when you complete your details, you need your own email address. Do you not know how to create one yourself? Ask someone you trust for help. When they have helped you to create an email address, remember or save the password for your email address carefully. It is important that you personally have access to your mailbox. When you complete your details, enter your new, personal email address.

Can someone else complete my details for me?

You can ask a family member or friend to watch and help you. But it is important that the email address you confirm is your own. It must not be the email address of the person helping you. Good to know: you confirm your email address with one press of a button. And when you choose a password, we show you exactly which characters your password must contain. You will see green ticks when you have done it right. So there is a good chance you will be able to manage it on your own.

Can I get personal help with completing my details?

Yes, you can. If you would like to chat, you can do so here . If you’d prefer to speak to someone personally, please call our helpline on 020 - 517 60 76 (local rate). We’re here to help on weekdays from 9 am to 5 pm.

I cannot confirm my email address. Now what?

Have you not received a verification code by email? Then tap the back arrow twice. This will take you back to the screen with your email address. Check if there is a typing error in your email address. For example, are you missing a dot? Correct your email address and continue. If there is no typing error in your email address, tap ‘Request new code’. It may take a little while to arrive in your email. Also check your spam folder. If nothing happens, try completing your details at a later time. Or contact us.

Why can I not choose a password?

Have you chosen a password but cannot continue? The ABN AMRO app may be stuck. Wait a moment and try tapping Continue again. Still not working? Close the app. We will send you a reminder later to enter your details. It may also be that your password does not meet the requirements. If so, you will see one or more crosses. In that case, choose a different password. Tap the eye icon to check your password. Then tap Continue. If it still does not work, try again later. Or contact us.

What if the ABN AMRO app keeps loading or shows an error message?

If you see a screen that says Loading…, wait a few minutes. Is the app or Internet Banking still loading? Or are you getting an error message? Then log out and try again some other time. We will send you a reminder later to complete your details.

It does not work. What happens if I do not complete my details?

You have quite a lot of time to complete your details. So you can wait until someone you trust can come and help. We will send you several reminders. We do this to help you and so that you can do it when it suits you. Is there no one who can watch and help you? Or do you keep getting stuck on the same step? Then contact us. If the reminders have not helped, we will send you another message. You will then need to complete your details by a certain date.

Is it safe to use an email address and password?

Using your email address and password means you always do an extra step. For example, are you reactivating the ABN AMRO app with your email address and password? Then you will also receive a verification code by email. You use the code to confirm that you are the person activating the app on your device. This two-step verification reduces the risk of fraud. Read how we handle your personal data Read what we will never ask you to do

How do I know if the request really comes from you?

We send requests by email and via Messages in the ABN AMRO app and Internet Banking. So you can always check in your secure environments if the request is really from us. We will also never ask you in an email to log in via a button or link. Do we need you to do something? Then we always ask you to first open the ABN AMRO app or Internet Banking and log in there. Those are your secure environments. But we may refer you in emails to pages on our website. For example, to see answers to frequently asked questions.

What is the difference between a password, verification code and identification code?

Your password is a kind of back-up in case you cannot log into the ABNAMRO app at any time. With your password, you can block the app and reactivate it. Apart from that, you do not really use your password. Only if it is truly necessary. A verification code is the code you receive by email to confirm your email address and password. This is a one-time code that you do not use again after entering it. Your identification code is a personal code you set when you start using the ABNAMRO app. You use this 5-digit code to log in. And, for example, to confirm your transfers.

How do you handle my data?

You can read about that in detail via the link below. It is also good to know what we will never ask you to do. That will help you be alert when you receive a request. Read how we handle your personal data Read what we will never ask you to do

How can I keep my password safe?

When you create a password on your phone, you are usually asked whether you want to save it. This means you can use your device’s built‑in option to store passwords securely. You can also use a password manager. This is a convenient choice and one of the safest ways to keep your passwords secure. Read more about password managers on the Consumentenbond website.

Can someone else use my email address and password for me?

Suppose you lose your phone or you buy a new phone. And you cannot work out how to block or activate the ABNAMRO app yourself. You can ask someone you trust for help. That person may watch and help. For example, they may enter your email address for you. But make sure you keep your password secret. Enter it yourself. Then let your family member or friend watch and help you again. Other people cannot and may not choose your email address when they complete their own details. Because everyone uses a personal and unique email address.

Help needed with completing your details?

Clear step-by-step explanation

Do it yourself or get help

Have you received a message from us asking you to complete your details? Open the ABN AMRO app on your phone or Internet Banking on your laptop. This page explains how you can easily follow the steps on your own or with someone you trust. Always complete your details in your secure environment.

Having trouble? Read on to see how we can help.

What else is needed, and why?

If something happens to your phone, you need to be able to block the ABN AMRO app and reactivate it. Because of a change in the app and Internet Banking, you now need a password to do this.

You need to use your email address and password if:

your phone is lost or stolen
you buy a new phone
you download the app again

If we already have your email address, it will be filled in automatically. You only need to choose a password.

Open the ABN AMRO app or Internet Banking

The quickest way to complete your details is in the app. Would you rather do it on your laptop or PC? Use the app to log in to Internet Banking.

Tap the bell icon for Messages

Open the message: Important: complete your details and follow the steps. It will only take you a few minutes.

The way you log in for your daily banking will stay the same

Your password does not replace your 5-digit identification code. Save or remember your password in case you need it again later.

Step-by-step guide: completing your details

Step 1: Check your email address

If we already have your email address, it will be filled in automatically. If it is correct, tap Yes, continue. Do you want to change your email address or enter one for the first time? Then tap the input field.

More information
Do you sometimes get help with your banking? Then it is important that you enter a unique email address. This means an email address that only you use with ABN AMRO. The email address will be linked to your name and other personal data. So make sure:

you are the only person who uses the email address you enter with ABN AMRO.
you personally have access to the email address.
your email address contains no typing errors.

Step 2: Enter your verification code

Have you pressed Yes, continue or entered a new email address? Then you will receive a one-time verification code.

More information
A verification code is made up of 6 digits. You can copy it from the email you receive and paste it into the input field.

Copy the verification code from your email to avoid entering the code incorrectly.
It may take a little while for the email with the verification code to arrive. If it does not arrive, check your spam folder.
If you have not received an email, tap the back arrow and check if there is a typing error in your email address.

Step 3: Choose a password

You need to choose a password for your email address. You need to use this password if you want to block the ABN AMRO app if your phone is lost or stolen. In future, you will also need your password to activate the ABN AMRO app on a new device.

More information
Choose a password that you do not use anywhere else. Under the input field, you can see which characters a strong password must contain. Do you want to store your password securely so you do not have to remember it? Use the save function on your phone.

Long passwords are stronger. For example, use a line from your favourite song, film or poem.
Do not use this password anywhere else.
If your password is not strong enough, you will see this automatically.

Step 1: Check your email address

you are the only person who uses the email address you enter with ABN AMRO.
you personally have access to the email address.
your email address contains no typing errors.

Step 2: Enter your verification code

Have you pressed Yes, continue or entered a new email address? Then you will receive a one-time verification code.

More information
A verification code is made up of 6 digits. You can copy it from the email you receive and paste it into the input field.

Copy the verification code from your email to avoid entering the code incorrectly.
It may take a little while for the email with the verification code to arrive. If it does not arrive, check your spam folder.
If you have not received an email, tap the back arrow and check if there is a typing error in your email address.

Step 3: Choose a password

Long passwords are stronger. For example, use a line from your favourite song, film or poem.
Do not use this password anywhere else.
If your password is not strong enough, you will see this automatically.

Ask chatbot Anna your question right away

Chatbot Anna can answer your questions day and night. If Anna is not able to help, you will automatically see the phone number you need to call. That way you will get the right help directly.

Go to chat

Keep your banking secure: read what we will never ask you to do

Only check, confirm and complete your details in your secure environment

Why do I need to complete my details and what does it mean for me?

Help from others or from us

What you can do if it does not work

Your data and security

Can we help you with anything else?

In case you have any other questions

Secure banking on your phone

Read how we keep your banking and data safe together

How we handle your data

Watch the privacy video

Block the ABN AMRO app

In case of loss or theft