Completing your details

We ask you in the ABN AMRO app and Internet Banking to complete your details. You will also receive an email about this. Please note: only complete your details in the ABN AMRO app or in Internet Banking. Never via a button or link in an email.

We ask you in the ABN AMRO app and Internet Banking:

• to confirm your email address. Is your email address already filled in but outdated? Then you can change your email address.
• to choose a password.

Why do I need to do this?
Because of a change in the ABN AMRO app and Internet Banking, you now also need a password. You need to use your email address and password if you want to block the app if your phone is lost or stolen. In future, you will also need them to activate the ABN AMRO app on a new device.

Please note: the way you log in will not change. After completing your details, you will still log in with your 5-digit identification code for your daily banking.

When you confirm your email address, we will email a verification code to that email address. Have you also chosen a password and completed all the steps? Then you will receive confirmation that you have completed your details. The email address you have confirmed is the email address for your profile.

If you want, you can choose a different email address for communications. That is the email address where you receive newsletters, tips and offers, and service messages. You can change that email address under ‘Profile’ at the bottom right in the ABN AMRO app. Or under ‘Profile’ at the top right in Internet Banking.

Phone lost or stolen? Go to Log in. Tap the arrow next to Need help logging in?, then tap Device lost or stolen? Enter your email address and password. 

Logged in? Choose Manage ways to log in and tap the bin icon next to the device you can no longer use. Then enter the verification code you receive by email. The ABN AMRO app is now blocked on the device you deleted.

Find out more about blocking the ABN AMRO app

You need your 5-digit identification code when you log in to the ABN AMRO app for your daily banking.

You need your password if you want to block the app, for example if your phone is stolen. In future, you will also need your password to activate the ABN AMRO app on a new device.

Read how to block the app
Read how to activate the app

Everyone receives the request personally, at different times. So it’s understandable that someone in your family or circle of friends may not yet have received it.

We ask you in the ABN AMRO app and Internet Banking to complete your details. Please note: only complete your details in the ABN AMRO app or in Internet Banking.

Where to find our request:

• Click the bell icon at the top of your screen to go to your messages. Open the message called Important: complete your details and click the button in the message.
• Click the message that shows up automatically in the ABN AMRO app or on Internet Banking. Click the Complete your details button.

Read the step-by step explanation

When you are finished, you will see a screen that says Success! After that, you will receive an email at the email address you verified.

Did the app or Internet Banking stop working? Then your details have not been completed yet. You can complete your details again. Find our request in your messages and tap the Complete your details button in the message.

Have you lost your phone or has it been stolen? You can easily block the ABN AMRO app yourself. Go to the login page, tap Need help logging in? and click the Device lost or broken? button. Enter your email address and password, then select Manage login methods. There, you can remove the device on which you want to block the ABN AMRO app.

You can also block the app via Internet Banking. To do this, you need to log in using the e.dentifier, which is now rarely used. It is easier to block the ABN AMRO app using your email address and password.

Find out more about blocking the ABN AMRO app

We’ll be introducing this new activation method later. We're happy to explain how to activate the app now.

You can easily change your email address via the app or Internet Banking. 

• Via the ABN AMRO app: log in and go to Profile, at the bottom right of your screen. Then go to Security and choose Change your email address for your profile. You can then enter a new email address.
• Via Internet Banking: log in and go to Profile, at the top right of your screen. Then go to Security. Click Change your email address for your profile and enter your new email address.

Would you like to change your password? Go to the login page and click the Device lost or broken? button. Select Forgotten password and enter your email address. You will receive a verification code by email. Enter this code and choose a new password.

Forgot your password? No problem, it happens! Simply go to the login page and click Device lost or broken?. Then choose Forgot password and enter your email address. You’ll receive a verification code by email. Enter the code and follow the steps to choose a new password.

Have you not received a verification code by email? Then tap the back arrow twice. This will take you back to the screen with your email address.

Check if there is a typing error in your email address. For example, are you missing a dot? Correct your email address and continue.

If there is no typing error in your email address, tap ‘Request new code’. It may take a little while to arrive in your email. Also check your spam folder. If nothing happens, try completing your details at a later time. Or contact us.

Have you chosen a password but cannot continue? The ABN AMRO app may be stuck. Wait a moment and try tapping Continue again. Still not working? Close the app. We will send you a reminder later to enter your details.

It may also be that your password does not meet the requirements. If so, you will see one or more crosses. In that case, choose a different password. Tap the eye icon to check your password. Then tap Continue. If it still does not work, try again later. Or contact us.

If you see a screen that says Loading…, wait a few minutes. Is the app or Internet Banking still loading? Or are you getting an error message? Then log out and try again some other time. We will send you a reminder later to complete your details.

You have quite a lot of time to complete your details. So you can wait until someone you trust can come and help. We will send you several reminders. We do this to help you and so that you can do it when it suits you. Is there no one who can watch and help you? Or do you keep getting stuck on the same step? Then contact us.

If the reminders have not helped, we will send you another message. You will then need to complete your details by a certain date.

Using your email address and password means you always do an extra step. For example, are you reactivating the ABN AMRO app with your email address and password? Then you will also receive a verification code by email. You use the code to confirm that you are the person activating the app on your device. This two-step verification reduces the risk of fraud.

Read how we handle your personal data
Read what we will never ask you to do

We send requests by email and via Messages in the ABN AMRO app and Internet Banking. So you can always check in your secure environments if the request is really from us.

We will also never ask you in an email to log in via a button or link. Do we need you to do something? Then we always ask you to first open the ABN AMRO app or Internet Banking and log in there. Those are your secure environments. But we may refer you in emails to pages on our website. For example, to see answers to frequently asked questions.

Your password is a kind of back-up in case you cannot log into the ABNAMRO app at any time. With your password, you can block the app and reactivate it. Apart from that, you do not really use your password. Only if it is truly necessary.

A verification code is the code you receive by email to confirm your email address and password. This is a one-time code that you do not use again after entering it.

Your identification code is a personal code you set when you start using the ABNAMRO app. You use this 5-digit code to log in. And, for example, to confirm your transfers.

You can read about that in detail via the link below. It is also good to know what we will never ask you to do. That will help you be alert when you receive a request.

Read how we handle your personal data
Read what we will never ask you to do

Suppose you lose your phone or you buy a new phone. And you cannot work out how to block or activate the ABNAMRO app yourself. You can ask someone you trust for help. That person may watch and help. For example, they may enter your email address for you. But make sure you keep your password secret. Enter it yourself. Then let your family member or friend watch and help you again.

Other people cannot and may not choose your email address when they complete their own details. Because everyone uses a personal and unique email address.