Unblocking your debit card

In the ABN AMRO app

  1. Log in
  2. Select the card you wish to unblock
  3. Tap ‘Unblock’
  4. Done! Your card is unblocked


Here’s how to unblock your card:

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In the ABN AMRO app

If you blocked the card yourself, you can unblock it yourself too. Simply select ‘Unblock’ next to the card in question.
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On Internet Banking

If you don’t have the app, go to Internet Banking > ‘Self-service’ and select ‘Unblock’ under your debit card.
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At a bank branch

If you can’t unblock your card online, please go to a bank branch. Remember to take proof of your identity with you.

Unblocking your card easily online

You will often be able to unblock your card yourself in the ABN AMRO app or on Internet Banking. You can do so if:

  • you blocked the card yourself in the ABN AMRO app or on Internet Banking;
  • you have entered the wrong PIN 3 times at an ATM or in a shop.

No ABN AMRO app?

If you don’t use the ABN AMRO app, you can unblock your card on Internet Banking. You will need a different card associated with your current account in order to log in (e.g. the card for a joint account).

If you can’t unblock your card online, please go to a bank branch. Remember to take proof of your identity with you. In order to prevent fraud, you cannot unblock a card by telephone.

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Unblocking a card at a cash machine

To keep your payments secure, you can’t always unblock your card online. Luckily, you can still go to an ATM to unblock your card by checking your balance or making a withdrawal. You can unblock your card at an ATM if: 

  • you have entered the wrong PIN 3 times on your e.dentifier;
  • you have entered the wrong response code 3 times on your e.dentifier;
  • your e.dentifier tells you your PIN is blocked. 

You can only unblock your card at an ATM if you still know your PIN. If you’ve forgotten your PIN, please go to a bank branch.