Questions about Grip?

Find the answers here

General

The Grip app gives you a complete picture of your incoming and outgoing money. After you’ve open the app for the first time, Grip will ask your permission for using your transaction details. Grip automatically groups your incomings and outgoings into categories. You can set a budget for each category. If you’ve nearly reached your budget, you can have Grip send you an alert. All you need to do is adjust your settings.

You can use Grip if you’re an ABN AMRO retail client with a current account or a savings account and you’re 16 years of age or older. You can also use Grip if you have a current account with:

  • ASN Bank
  • bunq
  • ING
  • Rabobank
  • RegioBank
  • SNS

Read the complete Grip Terms & Conditions here. 

You can use the Mobile Banking app to view your most recent transactions. Grip offers more. The app automatically groups your incomings and outgoings into convenient categories. It tells you exactly how and where you spend your money.

Grip doesn’t allow you to transfer money. To do that, you need to use the Mobile Banking app.

You need an iPhone (iOS 10 or higher) or an Android device (Android version 5 or higher).

Data & Security

Yes, Grip is safe. It has been developed by ABN AMRO and meets strict security requirements.

We’ll load your transaction details into the Grip app. That’s all.

You’re the only person with access to your transaction details.

Once you’ve downloaded Grip, the app will show you your transaction details for the past 18 months. New transaction details will be added from then onwards.

The Grip app uses the ABN AMRO Credit Card details that are provided to it by International Card Services (ICS). ICS is responsible for the correctness and completeness of your credit card details.

There are two ways in which to have your details removed:

  1. In the Grip app, go to ‘Profile > Grip account > Delete account > Delete’.
  2. Send an email to grip@nl.abnamro.com.

We use your account details from other banks in the same way as we do your ABN AMRO account details. To find out more, read our Privacy Statement .

Registering and logging in

Clients of other banks can also make use of Grip, so you can’t log in to the app using your ABN AMRO identification code. That’s why you need to create a new six-digit code. It’s easy. Open the updated app and follow the steps. If your device has fingerprint log-in, Touch ID or Face ID, you can also use those features to log in.

If you’re an ABN AMRO client, you can just use the app to resolve the issue. 

  1. Open the Grip app – don’t log in yet.
  2. Tap ‘Log-in help’.
  3. Choose ‘Update log-in code’.

If you don’t bank with ABN AMRO, please send an email to grip@nl.abnamro.com. After we’ve contacted you, you need to go through the following steps:

  1. Open the Grip app – don’t log in yet.
  2. Tap ‘Log-in help’.
  3. Choose ‘Other user > I have an account > Phone number > SMS > Personal code’.

Your Grip account is linked to your phone number. We’ll send you a single-use verification code via SMS to create a login code.

New phone number
Open the Grip app with your old phone number and log in. Go to ‘Profile > Grip account > Change mobile number’.

New phone
Download the Grip app on to your new phone. Enter your current phone number in the registration process.

New phone number and new phone
Open the Grip app on your old phone and log in with your old phone number. Go to ‘Profile > Grip account > Change mobile number’. Then download Grip on your new phone. Enter your new phone number in the registration process.

No, unfortunately you can’t.

Yes, you can. If you install the Grip app on your tablet, we ask you to provide your phone number. We’ll send you a verification code via SMS; you need to enter this code on your tablet. So we recommend that you keep your phone at the ready.

Yes, you can. If you install the Grip app on your tablet, we ask you to provide your phone number. We’ll send you a verification code via SMS; you need to enter this code on your tablet. So we recommend that you keep your phone at the ready.

Adding or removing accounts

ABN AMRO accounts
If you’re an ABN AMRO client, you can add your ABN AMRO Mobile Banking current and savings accounts to Grip. Accounts for which you are an authorised signatory are not shown in the Grip app. 

Accounts with other banks
You can only add current accounts with other banks to Grip. Savings accounts with other banks are not shown in the app.

While registering for Grip, you’ll be diverted to the Mobile Banking app. This will show you which accounts will be automatically linked to Grip.

Want to temporarily deactivate an account after you’ve registered? In the Grip app, go to the ‘Profile’ tab and choose your bank under the heading ‘Banks’. This will show you all your accounts. Click on an account and select your settings.

Adding an account with ASN Bank, ING, Rabobank RegioBank or SNS
In the Grip app, go to ‘Profile’. Beside the ‘Banks’ button, choose ‘Add new’ and choose your bank. You’ll be diverted to your bank to confirm your choice. After you’ve logged in and given your permission, you’ll automatically return to the Grip app.

Adding bunq
You can add a bunq account if you are a bunq premium user. In the Grip app, go to ‘Profile’. Beside the ‘Banks’ button, choose ‘Add new’. Next, you’ll be asked to enter your API key. You’ll have to create this key in your bunq app first. Log in to your bunq app and go to your profile. Choose ‘Security & settings > Developers > API keys’. Create an API key and copy it. Then paste the key into the Grip app.

Removing a bank
Want to remove a bank? In the Grip app, go to ‘Profile’. Choose the bank you want to remove and, under the ‘Actions’ button, tap ‘Remove bank’.

Yes, you need to give each bank separate permission. After 90 days, you need to give permission again.

Go to your accounts and tap the account you want to add. Tap ‘Settings’ in the top right-hand corner and select your favourite account.

No, unfortunately you can’t. You can only add the account to Grip if you’re the principal owner of the joint account.

First activate your ABN AMRO Credit Card in the Mobile Banking app. In the Grip app, go to the tab ‘Accounts’. At the top, choose ‘Every day’ (current accounts) and add or remove your credit card details.

In the Grip app, go to ‘Profile’. Tap the ‘Add new’ button and choose ICS. You’ll be diverted to ICS. Enter your credit card details and log in. After you’ve confirmed your application, you’ll automatically return to the Grip app.

Categorisation

All your transactions are different. To give you a better understanding of your incomings and outgoings, Grip automatically groups them into categories. This will allow you to see instantly how much you spend on, say, groceries. The transactions Grip doesn’t recognise are assigned the ‘No category’ label. You can assign them to one of the existing categories yourself.

Tap the transaction and then tap ‘No category’. Then choose an existing category.

No, you can’t create your own categories, but you can move your transactions to a different category. Tap the transaction and then tap the existing category. Then choose a new category. If you want to group your own incoming and outgoing money, you can create your own tags.

Yes, you can move your transactions to a different category. Tap the transaction and then tap the existing category. Then choose a new category. 

No, Grip memorises the category you’ve used for certain payments. So Grip automatically groups them into the correct category.

No, you can’t at this time. You can, however, tag a transaction or add a comment to it.

If you want to exclude a transaction from Grip, e.g. a one-off payment that’s not part of your regular income or spending, tap the transaction and choose ‘Exclude’ in the category menu. The transaction will then be excluded from the diagrams and the calculation of ‘Left to spend’. You can still view the transaction in the list of incoming and outgoing money.

This category shows transfers between your own accounts that you’ve added to Grip. They’re not shown in the diagrams and calculations in Grip. Any transfers to one of your own accounts that you haven’t added to Grip are regarded as outgoings. You can recategorise these to ‘Transfers’ yourself. Go to the outgoing transaction, tap the category and choose ‘Transfers’.

Budgeting

Grip allows you to set a budget for each category. This helps you gain control of your spending. If you tap on the budget, you can see exactly how much there’s left to spend. And if you want, Grip will send you an alert when your budget’s running low.

Scroll down in your overview and tap ‘Add budget’. Then choose a category and the maximum amount you want to spend. 

Go to your overview and tap the budget you want to adjust. Tap ‘Adjust budget’ in the top-right corner. This lets you adjust the budget or remove it.

Tagging

You can group certain incomings and outgoing by assigning a tag, e.g. to all expenses you incur while travelling.

Tap a transaction. In the white field, tap ‘Add tag’. Name your tag and tap ‘Save’. 

To pull up a list of all transactions with the same tag, tap the tag in a transaction. You can also enter the name of the tag in the search field. If you have iOS or Android version 3.10.0, you’ll also see all tags you’ve created in your overview. 

Troubleshooting

ABN AMRO clients
If you’ve recently created a Grip account or installed a new version of Grip and created a new account, you may not see any historical transactions in your ABN AMRO account. Send an email to grip@nl.abnamro.com with your phone number and we’ll resolve the issue for you.

Non-ABN AMRO clients
If you don’t bank with ABN AMRO, remove your account and add it again. This works as follows: Go to ‘Profile’, choose the bank you want to remove and tap ‘Remove Bank > Remove’. Then go back to ‘Profile’ and tap ‘Add new bank’.

We can’t retrieve transactions from other banks more than four times a day. This has been formalised in PSD2. If you’re an ABN AMRO client, you can always view your transactions in real time. If you don’t, go to ‘Profile’ and check whether there’s a problem with the bank.

Try to update the account first. Tap the account and then tap ‘Update’. If that doesn’t work, then remove the account and add it again. If that doesn’t work either, please send an email to grip@nl.abnamro.com. 

The problem lies with the bank you’ve added. Renew your permission to continue using Grip.

Open the Grip app and log in. If you receive a message that your phone number or your log-in code has been blocked, you need to wait 24 hours. Open the app after 24 hours and enter your phone number again. We’ll send you an SMS message to create a login code.

If you don’t receive a message, your SIM card may not be connected properly. Turn off your phone and remove the SIM card. Place the SIM card back and turn your phone back on.

Other questions

Log in, go to ‘Profile’ and choose ‘Grip account’. Then choose ‘Change phone number’.

In the Grip app, go to ‘Profile > Start of month’. This allows you to choose a date, e.g. the day your salary is paid.

The Grip app gives you an understanding of your financial situation. But there are more ways to be in control of your money. That’s why Grip teams up with other organisations. They offer you helpful pointers and useful information, showing you, for instance, how to save money or how to manage your money differently.

If you no longer want to be shown these promotions, you can always disable this functionality in the Grip app. Go to 'Profile > Grip account > Privacy preferences > Offers from partners'.

‘Income surplus’ is the difference between all your incomings and outgoings in a month. This shows you how much more or less money than average you’re left with in a particular month. The average is calculated based on your past incomings and outgoings.

Your balance in the Grip app may not correspond to your balance in Mobile and Internet Banking. If it doesn’t, the balance in Mobile and Internet Banking is leading.

No, you can’t. Grip categorises your incoming and outgoing money; it’s not equipped to import accounting records.

There’s a monthly change in Grip. If the month changeover is on the weekend, we’ll move it forward to the Friday since many organisations pay their employees’ salaries before the weekend.

  1. Send a payment request using Tikkie
    If you’ve downloaded the Tikkie app and you’re logged in, you can send a Tikkie payment request in Grip. Open the Grip app and tap the outgoing payment. Tap ‘Split bill > Send Tikkie’. You can now specify the number of people you want to send a payment request to. After this, you’ll automatically be diverted to the Tikkie app.

  2. Settle an outgoing payment against an incoming payment
    If you’ve already received the money you were owed, you can settle the payment in Grip. Open the Grip app and tap the outgoing payment. Tap ‘Split bill > Settle against payment’ and choose the relevant incoming payment.