Frequently Asked Questions

Registration

Use your personal card number to register your wearable in the online shop or in the relevant app. The digital debit card creates a secure link between your current account and the wearable. You need to activate the wearable before you can use it. Find out how.

The card number is a unique code that ABN AMRO has linked to your debit card. It is not the number that is printed on your debit card, nor is it your IBAN. It is a 19-digit number starting with 6734 000x xxxx xxxx xxx. In the future, this card number will also be printed on the back of your debit card. The wearable supplier needs your card number to link the wearable to your current account. This is done in a secure environment, so your supplier cannot see your card number.

Log in to Internet Banking or Mobile Banking to get your personal card number..

Payments

ABN AMRO does not sell wearables, but does enable secure payments using a wearable. Take a look at our overview to find out which wearables we support. These wearables meet the Mastercard certification requirements for reliable and secure payments.

This works in the same way as contactless payments with your debit card. Simply hold the wearable up to the payment terminal to make a contactless payment. These payments will be debited straight from your current account.

You can make payments with your wearable wherever you can currently make contactless payments using your existing debit card. There are already almost 40 million contactless payment terminals all over the world.

Yes, you can make payments up to a limit of €250 per day.

  • You need to enter your PIN on the payment terminal to confirm amounts over €25. The PIN for your passive wearable is the same as the one you use for your debit card.
  • No PIN is needed for payments below €25. You can make consecutive contactless payments up to €100 each day without having to enter your PIN.

The following applies to a smartwatch:

In order to make payments, you will need to enter your PIN on your wearable every 24 hours or after having taken it off. You select this PIN yourself in the supplier’s wearable app. To make payments, simply press the activation button on your wearable, select the wallet and then enter your PIN.

Security

Security is just as important to us as it is to you, so we have made sure that payments using your wearable are just as secure as payments you make with your existing debit card. You can also easily block your wearable on Internet Banking or Mobile Banking.

Beware: never share your PIN with other people!

If you lose your wearable, you can easily block or unblock it on Internet Banking or in the Mobile Banking app. Find out how.

Got my wearable. What now?

As soon as you have your wearable, you can log in to Internet Banking or Mobile Banking to activate it. If necessary, make sure you have your wearable’s serial number to hand. Find out how to activate your wearable.

Once you have activated your wearable, you can easily block or unblock it on Internet Banking or in the Mobile Banking app. Find out how.

Log in to Internet Banking or Mobile Banking to remove your wearable. Find out how.

Please note: once you have removed your wearable, you will be charged if you want to link it to your account again. This is because the suppliers incur costs when they link your wearable.

Go to the website where you bought your wearable to check the warranty. Be sure to remove your wearable in Internet Banking or Mobile Banking before sending it back to the supplier. Find out how.

If you enter an incorrect PIN 3 times, your wearable and debit card will be blocked. Log in to Internet Banking or Mobile Banking to unblock your debit card and wearable. Find out how.

Please note: the wearable will not be listed as blocked on your ‘My wearables’ page, as it is your debit card that is blocked.

Costs

The digital debit card costs €0.50 a month, which will be charged from the date on which you activate your wearable. You can link multiple wearables to your current account. Check the rates.

Product features and terms and conditions

You:

  • are an ABN AMRO or ABN AMRO MeesPierson customer;
  • are over the age of 18 years;
  • have an ABN AMRO current account with Internet Banking access and/or Mobile Banking, and a debit card.

If you only have an ABN AMRO business account, you unfortunately cannot link a wearable to your current account.

Read the terms and conditions carefully before you make payments using your wearable.