Frequently Asked Questions

Registration

How do I add my digital debit card to my wearable?

Use your personal card number to register your wearable in the online shop or in the relevant app. The digital debit card creates a secure link between your current account and the wearable. You need to activate the wearable before you can use it. Find out how.

What is my card number and where do I find it?

The card number is a unique code that ABN AMRO has linked to your debit card. It is not the number that is printed on your debit card, nor is it your IBAN. It is a 19-digit number starting with 6734 000x xxxx xxxx xxx. In the future, this card number will also be printed on the back of your debit card. The wearable supplier needs your card number to link the wearable to your current account. This is done in a secure environment, so your supplier cannot see your card number.

Payments

Which wearable can I use to make payments?

ABN AMRO does not sell wearables, but does enable secure payments using a wearable. Take a look at our overview to find out which wearables we support. These wearables meet the Mastercard certification requirements for reliable and secure payments.

How do I make payments using my wearable?

This works in the same way as contactless payments with your debit card. Simply hold the wearable up to the payment terminal to make a contactless payment. These payments will be debited straight from your current account.

Where can I make payments using my wearable?

You can make payments with your wearable wherever you can currently make contactless payments using your existing debit card. There are already almost 40 million contactless payment terminals all over the world.

Can I make payments of more than €50?

Yes, you can make payments up to a limit of €250 per day.

You need to enter your PIN on the payment terminal to confirm amounts over €50. The PIN for your passive wearable is the same as the one you use for your debit card.
No PIN is needed for payments below €50. You can make consecutive contactless payments up to €100 each day without having to enter your PIN.

The following applies to a smartwatch:

In order to make payments, you will need to enter your PIN on your wearable every 24 hours or after having taken it off. You select this PIN yourself in the supplier’s wearable app. To make payments, simply press the activation button on your wearable, select the wallet and then enter your PIN.

Security

Are payments made with my wearable secure?

Security is just as important to us as it is to you, so we have made sure that payments using your wearable are just as secure as payments you make with your existing debit card. You can also easily block your wearable on Internet Banking or the ABN AMRO app.

Beware: never share your PIN with other people!

What should I do if my wearable is lost or stolen?

If you lose your wearable, you can easily block or unblock it on Internet Banking or in the ABN AMRO app. Find out how.

Got my wearable. What now?

How do I activate my wearable?

Has your wearable been delivered to your home? First, you need to log in through the ABN AMRO app or Internet Banking and activate your wearable. Make sure you have your serial number ready. This 20-digit number is provided with your wearable and contains both numbers and letters. NB: this serial number is only valid for 30 days from the time you ordered your wearable, so be sure to activate your wearable on time! Find out how to activate your wearable.

How do I block or unblock my wearable?

Once you have activated your wearable, you can easily block or unblock it on Internet Banking or in the ABN AMRO app. Find out how.

How do I cancel the wearable service?

Please note: once you have removed your wearable, you will be charged if you want to link it to your account again. This is because the suppliers incur costs when they link your wearable.

What should I do if my wearable is broken?

Go to the website where you bought your wearable to check the warranty. Be sure to remove your wearable in Internet Banking or the ABN AMRO app before sending it back to the supplier. Find out how.

I have entered an incorrect PIN for my wearable 3 times. What do I do now?

If you enter an incorrect PIN 3 times, your wearable and debit card will be blocked. Log in to Internet Banking or the ABN AMRO app to unblock your debit card and wearable. Find out how.

Please note: the wearable will not be listed as blocked on your ‘My wearables’ page, as it is your debit card that is blocked.

Costs

What will making payments using my wearable cost me?

The digital debit card is free of charge. You can link multiple wearables to your current account. Check the rates.

Product features and terms and conditions

Who can make payments using a wearable?

You:

are an ABN AMRO or ABN AMRO MeesPierson customer;
are over the age of 16 years;
have an ABN AMRO current account with Internet Banking access and/or the ABN AMRO app, and a debit card.

If you only have an ABN AMRO business account, you unfortunately cannot link a wearable to your current account.

What terms and conditions apply to making payments with a wearable?

Read the terms and conditions carefully before you make payments using your wearable.