Your debit card is about to expire
Debit cards expire after 5 years. Your current card will work until the last day of the month shown on the card. No need to worry - we'll send you a new debit card 2 months before the old one expires. If you've already received your new debit card, read on to find out what to do.
Activate your new debit card
Activate your new debit card before your old one expires. This will ensure that you can continue withdrawing and transferring money. There are 3 ways to do this.
- Pay in a shop using your PIN
- Check your balance at an ATM
- Withdraw cash from an ATM
Received an activation code? Follow the instructions in the letter
Change your card number
Once you've activated your new debit card, you need to change your card number in the ABN AMRO app. Here's how it works:
- Open the ABN AMRO app and log in using your identification code
- Tap 'Profile' in the menu
- Scroll down and tap 'Set new card number' under 'Access and usage'
- Enter your new card number and tap 'Save'
If you want to log in to Internet Banking using an e.dentifier, enter the card number of your new debit card when logging in
Get to know your new ABN AMRO debit card
You can do more with your new debit card than simply withdraw cash, and make card and contactless payments. It's also easy to book a hotel or hire a car by using your debit card in combination with the ABN AMRO app. And you can easily pay in over 80 million shops throughout the world, both online and offline. It's fast, easy and secure. Discover all the features your new debit card offers in combination with the ABN AMRO app!
Can I activate my debit card in the ABN AMRO app or on Internet Banking?
Good question! Unfortunately, this is not (yet) possible.
Why can't I make a transfer?
If your old debit card has already expired, you cannot transfer funds. This is why you should activate your new debit card right away. You can do so in 1 of 3 ways:
- by paying with your debit card and PIN in a shop;
- by checking your balance at an ATM;
- by withdrawing money at an ATM.
Tip: a new card has a different card number. Make sure you use your new card number when logging in to Internet Banking or the ABN AMRO app.
I am abroad. How can I activate my new debit card?
- By paying in a shop using your debit card and PIN.
- By withdrawing money at an ATM.
Can I also activate my debit card at a different bank's ATM?
Yes, no problem. You can also activate your debit card at a different bank's ATM by withdrawing money. You can also activate your debit card while abroad by withdrawing cash. That's useful!
Can I also activate my debit card by making a contactless payment?
No, unfortunately not, but you can activate your debit card by paying in a shop or by checking your balance at an ATM.
I still haven't received a new debit card. What should I do?
When your card is about to expire, you'll receive a letter with more detailed information. We’ll send your new debit card within a month of this letter. If you still haven't received it after that time, check your address.
- If the address is incorrect, please let us know the correct address. You can then request a new debit card at the right address.
- If the address is right but you still haven't received your new debit card after a month, please get in touch with us.
What should I do with my old debit card?
Cut your old debit card in two and throw it away. Make sure you also cut the golden chip on the front of your card in two, as this will prevent others from misusing your card.
My new debit card doesn't work. What should I do now?
If your new debit card doesn't work, it probably has not yet been activated. You can activate your card:
- by paying in a shop using your debit card and PIN;
- by checking your balance at an ATM;
- by withdrawing money at an ATM.
If you have already activated your card in one of the three ways described above, but it still doesn't work, please contact us.
How can I delete Apple Pay or Google Pay from my old debit card?
If you use Apple Pay, read this page to find out how to delete Apple Pay from your old debit card and activate it on your new one.
If you use Google Pay, read this page to find out how to delete Google Pay from your old debit card and activate it on your new one.