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Debit card broken

Sometimes you may have problems using your card at an ATM. The card may be broken or not working properly, but the ATM may also be to blame. Sometimes it helps to remove the card and insert it again. Be sure to give the chip a good clean too, as dirt and grease can sometimes stop the ATM from being able to read the chip properly. 

If your card no longer works at several ATMs, it is probably broken. Request a replacement in just 2 minutes so you can withdraw cash and make payments again.

In the ABN AMRO app

  1. Log in
  2. Select the card you wish to replace
  3. Tap ‘replace’
  4. Done! Receive your new card within 3 days

Here’s how to request a new card:


In the ABN AMRO app

Open the app and select 'Payments' in the bar at the top of the screen. Tap 'Debit cards'. Choose a 'Debit card'and tap 'Replace'.


On Internet Banking

Log in using a QR code, or an additional card or the card for your joint account.

Not working online?

Call our Customer Service department on 0900 81 70. We're here to help.

Costs for a new debit card

If your debit card is broken or the cash machine has swallowed it, we will replace it free of charge. If you have lost the card or it has been stolen, you will need to pay €7.50 to have it replaced. Read more about the costs of everyday banking.

After receiving your new debit card

You can activate your debit card:

  • by paying in a shop using your debit card and PIN;
  • by checking your balance at an ATM;
  • by withdrawing money.

Once you have activated your new card, you can cut your old card in two and throw it away.