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Debit card broken or swallowed by an ATM

If your debit card no longer works at ATMs, or an ATM has swallowed it, we understand that this is both worrisome and inconvenient for you. Luckily, you can request a replacement card right away. And you can do it yourself in the app or on Internet Banking in no time at all.

My debit card is broken

If your debit card does not work at an ATM it may be broken, but it could also be due to a problem with the ATM. Try this:

  • Take your card out of the ATM.
  • Give the chip a good, quick swipe, as dirt and grease can sometimes stop the ATM form being able to read the chip properly.
  • Insert the card again.

If your card does not work at several ATMs it is probably broken.

Replace a broken card

An ATM has swallowed my card

You try to withdraw cash, but the ATM swallows your debit card. It doesn't happen very often, but it's very inconvenient when it happens to you. An ATM will generally swallow a card because:

  • the card is registered as stolen in our system
  • there is a suspicion of fraud
  • there is a technical error in the ATM

A swallowed card will not be returned by the ATM.

Replace your card

Here’s how to request a replacement

Using the ABN AMRO app

  1. Tap the button below. You will see your debit cards
  2. Select de debit card you want to replace
  3. Tap 'Replace' and follow the steps
My debit cards

On Internet Banking

Log in using a QR code, an additional card or the card for your joint account.

Via chat

No longer able to log in to Internet Banking or the app? Chatbot Anna can help you identify yourself in just a few steps That way we know for sure who you are.

Here’s how to request a replacement

Using the ABN AMRO app

Open the app and select ‘Cards’ in the top bar. Select the debit card and tap ‘Replace’.

On Internet Banking

Log in using a QR code, an additional card or the card for your joint account.

Via chat

No longer able to log in to Internet Banking or the app? Chatbot Anna can help you identify yourself in just a few steps That way we know for sure who you are.

Start chat

No debit card for now? Here’s how you can still pay

Withdrawing cash without a debit card

• Do you have the ABN AMRO app? And do you use Apple Pay or Google Pay? Then you can withdraw cash without a card at ATMs with the NFC logo.
 
• If you still have a debit card for another account, transfer money to that account using the ABN AMRO app. Or transfer money to someone else’s account and have them withdraw cash for you.
How to withdraw cash using the app

Paying with your mobile or smart watch

Your iPhone, Android phone or smart watch offers you a quick and easy way to pay contactless anytime, without a debit card. It works exactly the same as contactless payments with your card. Simply hold your phone or smart watch up to the payment terminal.
Paying with Apple Pay Paying with Google Pay

Using a credit card

You can also make payments or withdraw cash with a credit card, even when you’re abroad. Please note that withdrawing cash with your credit card costs at least €4.50 per withdrawal.

Take a look at the fees

After receiving your debit card

You can activate your debit card:

  • by paying in a shop using your debit card and PIN
  • by checking your balance at a Geldmaat ATM
  • by withdrawing money
Once you have activated your new card, you can cut your old card in two and throw it away.

Having trouble doing this online?

If you were unable to block or replace your debit card on Internet Banking, in the app or via the chat, please get in touch with us. We will be happy to help you over the phone. Do bear in mind that there may be a waiting time.

What does an new debit card cost?

If you have lost your debit card or it has been stolen, you will need to pay €7.50 to have it replaced. Read more about the costs of everyday banking.