former-clients can subscribe

Former client?

Apply for the compensation scheme

Have you had a revolving consumer credit facility with a variable interest rate from ABN AMRO, ICS and/or ALFAM (including DEFAM, Credivance and Alpha Credit Nederland) at any time since 1 January 2001, and are you no longer a client? Complete the form below to apply for the compensation scheme. 

Important! If you are a former client of ICS, you can apply here  (in Dutch). 

Who is it for?

You can apply if you have had a revolving consumer credit facility from ABN AMRO, ICS or ALFAM (including DEFAM, Credivance and Alpha Credit Nederland) since 1 January 2001 and you are no longer a client of that organisation. In the case of ABN AMRO, these credit facilities include products such as the Flexibel Krediet, Flexibel Hypotheek Krediet and Privélimiet Plus facilities and student overdrafts. In the case of ALFAM and ICS, the products in question are the revolving consumer credit facilities. If you are still a client and you are eligible for compensation, we will automatically notify you even if your revolving credit facility has been terminated.
View the list of products

Why have we set up this compensation scheme?

According to the Dutch Institute for Financial Disputes (Klachteninstituut Financiële Dienstverlening), the variable interest rate on revolving consumer credit facilities did not always follow the market rate adequately for all clients. As a result, you may have paid too much interest in the past. ABN AMRO, ICS and ALFAM have therefore formulated a scheme, in consultation with the Dutch consumers' association (Consumentenbond), for compensating current and former clients.
Read more about the scheme

What will we do with your application?

Once you have entered your details, you will receive confirmation of your application. We will then investigate whether your data can be found in our records. Information about the rest of the procedure will be provided in 2023. It may be the case that we require additional information from you. You will be notified in that case.
Are you a former client of ICS? You can apply here (in Dutch)

Registration former clients

Why has this compensation scheme been established?
According to the Dutch Institute for Financial Disputes (Klachteninstituut Financiële Dienstverlening), the variable interest rate on revolving consumer credit facilities did not always follow the market rate adequately for all clients. A scheme for compensating clients has therefore been established in consultation with the Dutch consumers’ association (Consumentenbond). 

Read more about the compensation scheme
Can I apply for the compensation scheme for former clients?
You can apply if you: 
 
• had a revolving consumer credit with a variable rate at any time since January 2001 
• are a former client of ABN AMRO, ICS, DEFAM, Credivance and/or Alpha Credit Nederland
 
Important! If you are a former client of ICS, you can register here  (in Dutch). 
 
The following revolving credit facilities are covered by the compensation scheme:
ABN AMRO ALFAM International Card Services (ICS)
Flexibel Krediet DEFAM: revolving credit (doorlopende kredieten) Revolving credit (doorlopende kredieten)
PrivéLimiet Plus Credivance: revolving credit (doorlopende kredieten) Gespreid Betalen Faciliteit (from March 2011)
Studentenlimiet Alpha Credit Nederland: revolving credit (doorlopende kredieten)
Flexibel Hypotheek Krediet
Woningverbetering (Krediet)
Internet Voordeel Krediet
Vrije Leven Krediet
Masterlening
Spaarwinst Krediet
Betalingsregeling
Ledenbewijzen Krediet
Spaarwinst Krediet
Service Lening related to Flexibel Krediet or Flexibel Hypotheek Krediet
Studentenrekening (met limiet)
Studenten Krediet
Studenten Limiet Betalingsregeling
Studenten Krediet Betalingsregeling
Medisch Anticipatie Krediet
PrivéLimiet Plus Private Banking
PrivéLimiet Plus Young Professional
PrivéLimiet Plus Young Professional Betalingsregeling

The compensation scheme does not cover any of ABN AMRO's products for business clients or any other products for retail clients, such as the Rood Staan overdraft facility, personal loans, mortgages, and products linked to a reference rate such as Euribor, Libor or AAEBR.

I have (had) products at different labels. Am I a former customer?
  • Did you have a revolving consumer credit with ABN AMRO? And you don't have another product there? Then you are a former ABN AMRO customer, which means you have to register as a former customer using the form.   
  • Did you have a revolving consumer credit with ICS? And you don't have another product there? Then you are a former ICS customer, which means that you have to register as a former customer using the ICS form.  
  • DEFAM, Credivance and Alpha Credits Nederland are included under ALFAM. Did you have a revolving credit with one of these labels? And you don't have another product at any of these labels? Then you are a former ALFAM customer, which means you have to register as a former customer using the form.   
Example: 
You have had a revolving consumer credit with DEFAM. You have cancelled this product and you no longer have any other product with DEFAM. You are still a customer of ABN AMRO, for example, because you have a bank account there. In this example, you are a former DEFAM customer, but an active ABN AMRO customer. This means that you must apply as a former DEFAM customer using the form. You do not need to register with ABN AMRO.   

Why did we organise things this way?
ABN AMRO, ICS and ALFAM (including DEFAM, Credivance and Alpha Credit Nederland) have separate records. This has to do with privacy legislation regarding the processing of personal data. We are not allowed to simply exchange data between the different labels. 
When will I hear whether I will be compensated and how much compensation I will receive?
We are currently working hard on a solution for offering compensation to all eligible former clients. We expect to be able to inform you about this in 2023. To stay abreast of the latest developments regarding the compensation scheme, sign up for our email updates  (in Dutch).
I have been asked to supply my contract number. Where can I find it?

Your contract number can be found in:   

  • your contract  
  • a statement  
  • your Annual Financial Summary (FINO)  
  • your tax return   
  • a direct debit made through another bank (if you did not have an ABN AMRO current account linked to your loan)  
Can’t figure it out? Call us on +31 (0)88-226 26 09 (standard call charges apply). You can reach us on weekdays from 8 a.m. to 5.30 a.m.
I was a client of ICS, DEFAM, Credivance or Alpha Credit Nederland. Why have I been sent to an ABN AMRO web page?
ICS and ALFAM (including DEFAM, Credivance and Alpha Credit Nederland) are subsidiaries of ABN AMRO. These parties are now working together to come up with a painstaking solution for compensating clients who had a revolving credit facility with an interest rate that did not always follow the market rate adequately.

Is your question not included in the FAQs?

Visit our page on the compensation scheme for more information, or call us on +31 (0)88 – 226 26 09 (standard call charges apply). You can reach us on weekdays from 8 a.m. to 5.30 p.m.