Getting started with the Mobile Banking app

If you are using the Mobile Banking app for the first time, simply follow the steps below to get started. This also involves registering your device.

Devices supported by the app
 

Getting started in just a few steps

  1. Download the app

    If you don't have the app yet, download it first.

  2. Launch the app and follow the steps

    • Log in with or choose your 5-digit identification code
    • Set your This is the total amount you can transfer on a given day without using the e.dentifier. Confirm the payment using your mobile phone. You can set the daily limit yourself up to a maximum of € 5,000. To set your daily limit, go to 'Settings > Log in and confirmation > Daily limit for app’.

  3. Confirm using your debit card and e.dentifier

    Confirm the settings using your debit card and e.dentifier. Your device will now also be registered, enabling us to not only identify you by your identification code, but also by the device you use for your banking. You can only use the app if all of these details are correct. That’s reassuring!!

Frequently Asked Questions

I have forgotten my identification code. What do I do now?

If you can’t remember your identification code or have entered an incorrect code three times, you will need to re-register. Your old identification code will then be replaced by your new one. Please note: you will need your debit card or e.dentifier in order to do this.

What to do if your device is lost or stolen?

It can happen to anybody, so make sure that you're well prepared and know what do if this happens to you. One of the things you can do is enable your anti-theft protection feature now. Take a look at our tips.

How do I change my identification code?
  • Go to ‘Settings’ > ‘Log in and confirmation’ > ‘Identification code’
  • Enter your current identification code
  • Enter your new identification code
  • Enter your new identification code again to confirm it
How do I view or remove my registered devices?
  • In the Mobile Banking app, go to ‘Settings’ > ‘App’ > ‘Device registrations’
  • On Internet Banking, go to ‘Settings’ > ‘Mobile Banking’ > ‘Manage address book’

Here you can remove the registration of a device you no longer use, for instance.

Can I use the app on the same device as someone else?

If you would like to share a device (a tablet, for example) with someone else, you will both need to register on the device separately. You will therefore each have your own profile when using the app on the device. You can add a user as follows:

  • Start the app
  • Tap the green icon with the photo in the top right-hand corner
  • Select 'Add user'
  • Then follow the steps to set up your profile and register the device
  • Confirm the settings using your e.dentifier

Please note: when sharing your device with someone else, you will not be able to use the fingerprint.

Why do I need to re-register my device?

You may be asked to re-register your device. This may happen in the following cases:

  • You have removed and subsequently reinstalled the app.
  • You are installing the app on a new device.
  • You have removed your device from your list of registered devices using the app or Internet Banking.
  • You have installed the app but it has been a year since you last used it on this device.
  • You have started using a new iPhone or iPad and restored a backup from the iCloud.
Why does my device appear on the list of registered devices more than once?

Sometimes you might see that your device appears more than once. This might be because you have removed and reinstalled the Mobile Banking app on this device. In doing so, you also re-registered the device.

You can simply remove any registrations that appear twice on the list and keep only the registration with the most recent date.

More assistance with Mobile Banking