Getting started with the ABN AMRO app

 

If you can’t remember your identification code or have entered an incorrect code three times, you will need to re-register. Your old identification code will then be replaced by your new one. Please note: you will need your debit card or e.dentifier in order to do this.

 

It can happen to anybody, so make sure that you're well prepared and know what do if this happens to you. One of the things you can do is enable your anti-theft protection feature now. Take a look at our tips.

 

• Go to ‘Profile’ > ‘Access and usage’ > ‘5-digit identification code’
• Enter your current identification code
• Enter your new identification code
• Enter your new identification code again to confirm it

 

• In the ABN AMRO app, go to ‘Profile’ > ‘Access and usage’ > ‘Registered devices’

• On Internet Banking, go to ‘Settings’ > ‘Mobile Banking’ > ‘Manage address book’

Here you can remove the registration of a device you no longer use, for instance.

 

If you would like to share a device (a tablet, for example) with someone else, you will both need to register on the device separately. You will therefore each have your own profile when using the app on the device. You can add a user as follows:

• Start the app
• Tap the green icon with the photo in the top right-hand corner
• Select 'Add user'
• Then follow the steps to set up your profile and register the device
• Confirm the settings using your e.dentifier

Please note: when sharing your device with someone else, you will not be able to use the fingerprint or Face ID.

 

You may be asked to re-register your device. This may happen in the following cases:

• You have removed and subsequently reinstalled the app.
• You are installing the app on a new device.
• You have removed your device from your list of registered devices using the app or Internet Banking.
• You have installed the app but it has been a year since you last used it on this device.
• You have started using a new iPhone or iPad and restored a backup from the iCloud.