Lost your phone? It happens

So take precautions now

Losing your phone: it can happen to anybody, so make sure that you’re well prepared and know what to do if this happens to you. Follow these tips and save yourself a lot of stress.

 

Two things you can be doing already

  1. Back up your phone at regular intervals

    Regularly back up your photos, documents and any other important items you have on your phone.

  2. Enable screen locking and anti-theft protection

 

Two tips for if you have lost your phone

  1. Follow the steps at maakhetzeniettemakkelijk.nl

     
    Go to maakhetzeniettemakkelijk.nl and follow the steps outlined there. They will explain how to trace your phone or make it useless to a thief by using anti-theft protection, as well as how to block your number.
  2. Remove your device registration for the app

    • Remove your lost phone's device registration. You can then be sure that you have done everything you can to protect your personal data. 
    • If you share the phone or tablet with someone else, you should both delete the device registration.

Frequently Asked Questions

We do our utmost to ensure our customers can do their banking securely, but it is equally important for you yourself to be aware of how to use your device and your details securely. We would be happy to help you do this, which is why we have provided you with a list of tips for secure Mobile Banking.