Make sure you have your policy number, photos of the damage and, if applicable, purchase receipts at hand.
Damage during your holiday
How ABN AMRO helps you when you have a claim
Damage during your holiday due to theft, illness or a cancelled flight, for example, is already unpleasant enough. That's why at ABN AMRO we don't make things more difficult for you than they are. Fortunately, ABN AMRO's travel insurance provides excellent cover in these kinds of situations.
Emergency?
With insurance from ABN AMRO, the 24/7 emergency helpline is always there for you. At home and abroad. Save the emergency number +31 26 400 23 45 in your phone.
Damage while travelling: how to file a claim
Collect the information you need
Processing claims
ABN AMRO Insurances will handle your claim and request additional information, if necessary. Under 'view claim', you can see who is handling your claim and the status of your claim.
Personal claims handling
ABN AMRO Insurances will handle your claim and request additional information, if necessary. Under 'view claim', you can see who is handling your claim and the status of your claim.
Frequently asked questions
Which documents do I need to file a claim?
To file a claim on your travel insurance, you need a number of documents. You can upload these documents after filing the claim. Below you can see what you need to do for each type of claim.
Luggage
- Proof of police report in the case of theft or loss
- Proof of purchase, e.g. a receipt or a bank statement
- Where applicable: repair bill, as proof of the damage
- Confirmation of the booking of your trip
Cancellation
- Proof of cancellation
- Confirmation of the booking of your trip
Accident or medical expenses
- Overview of claim from your health insurer. You do not need to send this when filing the claim, but the claims handler may ask for this.
If you have all the information and documents at hand, you can file the claim.
What happens when I file a claim?
When you file a claim with us, we next establish what happened and whether the claim is covered. You provide us with the information we need.
Does your claim involve missing luggage or a crime? Then send us proof of the report to the police, hotel management or travel company. Sometimes we ask an expert to establish what happened.
Which maximum amount does my cancellation insurance cover?
You choose the amount that your cancellation insurance insures. For a short-term travel insurance, this can be up to €20,000 per trip. For an annual travel insurance, this can be €1,500 or €3,000 per person per trip.
Don't have a travel insurance yet? You can take out a travel insurance with us.