Make sure you have your policy number, personal details and travel information to hand
Natural disasters while abroad
This is what your insurance reimburses
Incurred damage due to a natural disaster while you're abroad? How upsetting! We hope you're OK. We want to put your mind at ease. Find out how your insurance will help you in situations like this.
We'll provide the following assistance in the event of a natural disaster while you're abroad:
- Personal assistance in the event of damage
- 24/7 emergency assistance
- In the event that you, a family member or a travel companion's dies, suffers an illness or is involved in an accident, we'll reimburse the costs of premature return
- If you need to stay abroad for longer due to a natural disaster, we'll reimburse the cost of your extended stay
What is insured in this situation?
Your cover includes:
- Extended stay due to a natural disaster
- Assistance in the event of an accident, illness, hospitalization or death
- Additional travel and accommodation costs due to transport failures with the additional breakdown cover in Europe
Your cover does not include:
- Travel to an area for which the Dutch Ministry of Foreign Affairs has advised against travel. You can check this at netherlandsworldwide.nl
- An event that could have been foreseen at the time of booking the trip or taking out the cancellation insurance (e.g. unemployment)
- Bankruptcy of the tour operator
A natural disaster before your trip starts and you have booked through a tour operator
Have you planned a holiday and has a forest fire unexpectedly broken out or a volcano erupted? This is not covered by your travel insurance. In some cases it is possible to get money back through the Calamiteitenfonds.
A natural disaster before your self-booked trip starts or during your trip
Do you have damage to your holiday accommodation due to a natural disaster? And is a stay there or somewhere else not possible? You will be refunded the unused part of the travel sum if you have cancellation insurance. Or you will receive a refund of the paid travel sum if the trip has not yet started. Don't have cancellation insurance yet?
Frequently Asked Questions about natural disasters while you're abroad
I need assistance. Who can I contact about this?
If you're abroad and find yourself in an emergency situation, call the ABN AMRO Helpline straight away. The telephone number is:
I am abroad and cannot return to the Netherlands. Am I entitled to compensation?
Yes. Stranded travellers can claim the costs of extra travel and/or accommodation under their travel insurance.
For more information on this, take a look at our travel and cancellation insurance policies.
I have to extend my stay at my holiday address. Am I entitled to compensation for lost wages and/or extra days of leave?
No. Travel and cancellation insurance policies do not cover lost wages and extra days of leave.
I booked the trip through a travel agency or tour operator. Am I insured for trip cancellation?
Have you booked a trip through a travel agency or travel organization? Then please contact this party. You can often cancel your trip free of charge on the basis of the ANVR conditions (PDF, 237 KB) .
Due to a natural disaster, I incurred additional travel and/or accommodation expenses. Will I be reimbursed for these costs?
Yes. These costs are insured. There is no maximum reimbursement amount for additional accommodation costs. In the event of transport failures, a maximum reimbursed amount of €100 per insured person per day applies if you have the additional cover for breakdown assistance in Europe.
For more information, take a look at the annual travel insurance terms and conditions (PDF, 375 KB) and the short-term travel insurance terms and conditions. (PDF, 322 KB) Or the cancellation insurance policies.
Interesting for u
Illness while travelling or on holiday
Fever, diarrhoea or nasty skin rash. Falling ill while travelling or on holiday is never fun. Check out our tips for when you or your travelling companion need to visit a doctor or hospital during your stay abroad.
Your trip well insured
If something happens while you’re travelling, the last thing you want to think about is which insurer you need to call. That’s why it’s a good idea to have all your insurance policies, such as your travel insurance, your car insurance and your liability insurance, in one place. If you’d like to know which insurance policies might be useful during your trip, read this.
Leaving earlier: what now?
If you would like to return home earlier than planned due to your own illness or the illness of a family member, read your travel insurance policy to find out what it covers if you fall ill during your trip or holiday.